Care Quality Commission Omdömen 87

I must complain.i am shocked at the appalling level of service I have just received.I raised a concern about a hospital and the way they have treated my mental health.On the first call you were engaged and interested and asked me to email my concerns.I chased today and it took 23 minutes for you to find me !Apparantly you have a new system that makes this difficult.When you did find me you said that all that would happen is you may raise my issue at an inspection at a date well into the future.not helpful .The organisation that has wrecked my mental health needs investigating now! Your organisation needs investigating now for the way you have treated me and my concerns .

have reported some very serious issues to them they pretend that they have not understood or misundertand deliberately so as not to investigate, ie Bristol Infirmary hospital who actually fabricated medical records stating someone was a victim of modern slavery , refused to delete it and refused to provide evidence or back it up, they also failed to follow all the procedures and protocols if that were the case, they refused to resolve and meet and were happy to pass onto their Solicitors who then disclosed this all and the persons name in an open civil court , they also refused to correct personal details that were wrong,ie address and name, people who work for the NHS are unhinged and unfit for purpose and the nhs is the worst , there are better hospitals and care in Africa and in whole of Europe than in the UK, the NHS is full of nasty childish people and that comes from my aunt who works for them and said this. their solicitors at DAC Beachcroft disclosed this all in documents when all victims including Domestic abuse have a right to keep their information confidential, and solciitors and courts are supposed to use initials only. it is clearly intentional and malicious and has been reported to the human rigths commissioner and Rapporteur,it has now come to the point where I actually do not care what they write as it is all fabticated, false and the care over 20 years has been pitiful the worst care in the world. the abuse of power and position in the NHS is beyond a joke, if a medical person does not like you they will just write whatever to be malicious. that is seriously a sympton of a mental health problem. NHS resoltution, a male refused to resolve and so these people are getting paid to do jobs they do not do. It is clear that sexism and racism is RIFE in the NHS. in another case reported SWAST, refused to change again name and address that were incorrect and said it was not part of GDPR and they had no duty to rectify , despite the ICO having cofirmed to me that it is. Andrea Sharp the investigating officer clearly has no intention of doing her job or investigating these issues so we know it is a CLUB or it is it a CULT ? in one response they dont even sign from a case worker it was signed GALLOWGATE. CAS-280577-W1G1B8 , SO I am publicly taking the opporutnity to state that the NHS records held are all false, fraudulent and fabricated and amount to DEFAMATION AND SLANDER and the actions further amount to HARASSMENT. as they hold incorrect details re my name and address, they are clearly not my records and have been falsified intenitonally or by sheer incompetence and negligence of the record keeper. SWAST, their solicitor, stated, name and address is not personal records but amounts to medical records. SHE IS CLEARLY talking out of her ..... and she knows it. any opportunity to rile and be racist they actually seek great pleasure in, which is why these peole are all unfit and should take extended leave and get mental health help. you are not professionals and god knows how you obtained your jobs although I have a good idea.... I think you had one too many of those vacc boosters, it has turned you into pathologically missing an empathy cell in your body.

CQC is the most negative and neglectful organisation paid for by the taxpayers and the very organisations they regulate. The assessors (previously inspectors) are patronising, neglectful individuals who have no time to even speak to the registered managers.
CQC methods are archaic and ridden by bureaucratic red tape. I tried to speak to one of the inspectors and was informed that they had better things to do than speak to me.

Lies lies and more lies .... I wish I could just move away from my city . Seen way too much neglect of vulnerable people I'm now actually scared to leave my home as fearful as to what I will find .
Want to leave the city of Cambridge so so badly.... I'm really ill living in this toxic environment and don't think I can heal until I get to leave it ...

It’s just a jolly for ex nurses, they stay in hotels, all expenses paid, drink and eat in the tax payers when travelling around the country only spending short amount of times in the hospitals. The CQC needs to be assessed for untrue reporting.

the CQC are not fit for purpose.
I contacted them to make a complaint about my care company (I am the care receiver), after submitting a long report explaining I had video evidence of abuse, negligence and breaches in Health and Safety, they DID NOTHING.
My care company provided me with carers that put my health at serious risk. I have video evidence of:
- carers wearing the same gloves used to empty and clean my commode, in the kitchen.
- scratching her head or nose with her gloves on then preparing food
- putting her fingers in my soup to check the temperature
- picking up a spoon from the floor and putting it away in the drawers with the clean spoons
To name a few!
The care company failed to provide me a copy of my Care Plan and a copy of their complaint procedures as they are required to by law.
Even though I raised a complaint by email I never received a reply to it.
I reported all my finding to the CQC who DID NOTHING, simply brushed it under the carpet stating that they have no powers to act but to use complaints to 'improve the service'.
The care company was never inspected to investigate my claims. UTTERLY DISGRACEFUL - SHAME ON YOU

The issue of medical negligence solicitors and their impact on patient well-being and care is a serious concern that needs to be addressed. It is unfortunate when vulnerable patients are exploited by greedy solicitors who then contact health services providers for details and medical records. The question arises as to how well these records are looked after and whether they vanish. There is also the possibility of intimidation of witnesses, which further adds to the bleak situation.

It is alarming to see an advertisement for a charity focused on guiding people towards medical negligence solicitors in the A&E department of a hospital. Witnessing firsthand the devastating consequences of medical negligence and the vigorous defense by NHS trusts against negligence claims, it is disheartening to see such a promotion in a healthcare setting. Additionally, the fact that NHS consultants also work as expert witnesses in medical negligence cases, charging exorbitant fees for reports, is astonishing. Some consultants even boast about producing a high number of reports annually, indicating the large amounts of money involved.

The harm caused by medical negligence solicitors is significant and should not be ignored, as it severely damages the trust between patients and doctors. Claims of a high success rate by firms are misleading, as they often dismiss a majority of cases. Profit seems to be the primary motive for these firms, and if they cannot profit from a case, they have no interest in assisting the patient. While the NHS complaints system may offer apologies, they rarely admit legal liability. The phrase "it was not our intention" may sound nice, but it holds little legal value. When mistakes are made by the NHS or other healthcare providers, they should take responsibility and prevent solicitors from profiting at the expense of patients. It is also concerning that there are no proper processes in place to prevent medical records from vanishing. The Care Quality Commission (CQC) should consider involving the police whenever medical records go missing, especially after mistakes have occurred.

With all their resources/personnel CQC informed me they do not have the time/resources to correspond by letter. The same applies to UCLH when letter to them about treatment/service received went unanswered.
Some weeks after letter to UCLH notice from them (complaints dept) that the letter (about treatment received) passed to them.
UCLH must have had contact from CQC about my
complaint who did not contact me if that was my wish.
Anyway never any response from UCLH. No interest from CQC or UCLH about terrible effects on my health due to actions inflicted by 'neighbours'/others in my so called home.

Reported a failure to acknowledge a complaint. They did not seem interested despite the fact they regulate this company.
Appalling!!

Went to see a so called specialist in Harley Street who I reckon was dodgy.
I then got an email from this CQC bunch out of the blue, only 2 weeks later, as follows:
'I (Mark Ainsley) am a National Investigation Officer with the Care Quality Commission and I am currently assisting on an investigation under section 10 of the Health and Social Care Act 2008. I am contacting patients who received consultations and treatment on floor 4 at 41 Harley Street that would be willing to assist the CQC in our investigation'
I chose not to use the mobile number provided but looked up CQC and used their contact email address to ask the so called Mark ainsley to ring me back..., and heres the catch..., the email address given on the CQC website came back as undeliverable!
A dogdy doctor using a dodgy care commisioner to back them up, I reckon!

Scrap CQC. They declare abusive and unsafe care venues safe and Good. I reported serious abuse in 2 psychiatric ward and they retorted them as safe, despite my report there was blood trailing up the corridor after I had heard patient screaming while he was being beaten. I told CQC years ago I will never report abuse to them again. Now I see they have declared my utterly failed and worthless gp surgery as good in all areas. DO NOT WASTE YOUR TIME SPEAKING TO CQC ABOUT ANY CONCERNS. They simply cover them up.

CQC are not fit for purpose, I reported issues with GP and the way they treat people with mental health issues, it was terrible, but the CQC decided not to investigate, even though it had a previous report done by the CQC in which it needed improvements in regards to mental health patients, nothing has changed, and that was three years ago, the surgery has not had any CQC inspections.

One of our clients who has been extremely badly treated by some of the CQC inspectors has informed us that at long last the CQC is engaging excellent inspectors who know what they're doing, who are not bullying providers and are not making up untrue stories about some providers.

They now have an inspector who is not abusing his position of power in public office and has demonstrated his skill as a CQC inspector who is being transparent, vigilent and caring. He is a breathe of fresh air in the CQC's staffing and our client hopes that the CQC heirarchy will take a lead from this man and encourage the fairness and professsionalism that this man has. His name is Robin Shone.

Our client is so pleased that the new inspector is not nasty and vindictive as their previous inspectors were, who are no longer allowed to inspect this particular client. May the CQC continue to upgrade its inspectors' professionalism and not employ any more inspectors who don't have a clue how to engage in a professional manner with providers.

CQC Investigations Ltd

service is absolutely awefull. I reported on a few issues- such as miss use of medication, abuse from parents and poor staff attitudes, and they did nothing about it. they emailed we got the feedback, thank you, but never got anything further. absolutely terrible, and I can see why the care system is going down the toilet.

I have lost all my jobs in care because I do care . In June I considered suicide just a couple of months before my first granddaughter was due because what I saw and heard and experienced was so harrowing .
I don't get paid for care but I do it over 50 hrs a week and see rats , mice dogs poo , out of date food in people's fridges , people living without heating or hot water . People with learning disabilities getting sexually financially and physically abused. Most of the people I care for use food banks , some have no or few teeth as not taken to dentists have no medication reviews or learning disability reviews . Cambridge LDP is considered not even safe by Cqc , needs improvement in all areas

It's like Dickensian times and I'm writing a book about my experience of care and retaliation when I whistleblow.
I've lost friends ,had lies told about me , had my signature fraudulently signed, been chastised by chairs of trustees some actually have MBEs
I am the best carer you could get I know it and everyone in Cambridge tells me this.
I know I give respectful quality care going above the minimum standards of care set by the CQC , not just my belief also my co workers and those I care for view.
but I'm now on incapacity benefit.
I give away my own benefits to make those facing inhumane care better.
I am exhausted though and ill because I care.
Never would i advise anyone to go into Care.. no big bonuses or nice pension pay offs .. a life destroyed because I chose this as my profession .
Today blood pressure 149/129 and have issues with alcohol and having counselling for a sexual assault from a client during the pandemic ... I live in a council house with mould and I can't even let my granddaughter stay at my home . I've given to my career and my community for over 35 years and now I can't stomach living in the city I was born into . Cambridge police and Cambridge local authority have wrecked mine and my family life through retaliation ... I'm just so angry so unwell and so disrespected .
I know my community still need me but I've so little left to give .

ZERO /5 if a could. Their Inspectors and Head of Hospital Inspection, found failure under Reg. 12. to provide Safe Care & Treatment at ac acute major hospital and spent 3 months preparing to bring criminal charges to their prosecutions panel. Just the day before, they were obstructed by their internal hierarchy and Head of Governace & Legal Services. And proceeded to bury everything under reviews and refused to answer questions They are self serving and untruthful - seeking to cover up the indefensible. That's why there are so many national health scandals involving thousands of families across the UK at the minent. & watch your posts - my last one inexplicably disappeared from here !!!

This bunch of morons shut my mother's care home down ....nothing to do with the care aspect, silly little things that could easily have been done while the residents were still living there! Therefore I had to bring my mum home she has very advanced dementia and is now far more at risk at home, this is what the cqc do so as to try and justify there jobs , it's the cqc that wants shutting down , Just so as you know it was alexandra lodge Nottingham, lovely care home.

Refusal after refusal to investigate a shoddy GP practice....
A practice that told a Cancer sufferer to wait 8 weeks for her Urgent Morphine painkiller.
A practice that refuses to issue a prescription to a patient close to Kidney Failure because it was prescribed by the specialist at the hospital and not the GP
A practice that bans a patient for submitting a written complaint so the don't need to address it.
I could go on, but CQC you should be ashamed, you disgusting Lazy shower!

Please scrap the words care and quality from this organisation as it is just a commission of incompetent people who have only one goal... to fill their pockets. Utterly disgraceful and of unethical conduct.

Corrupt people in important public positions. Typical for the UK.