The Ciello Corner - Night Sky Omdömen

Genomsnittligt stjärnbetyg 1 av 5 stjärnor

1,0

(2 omdömen)

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3,8 tn Omdömen

4,1

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Leverans

2,0

2 betyg

Material

1,0

2 betyg

Kvalitet

1,0

2 betyg

Värde för pengarna

1,0

2 betyg

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Betygsatt 1 av 5 stjärnor

I've written a review about this before and here we are again. Cozey customer service reached out to me and offered to rectify the situation. They offered me new cushions, which I declined as I did not want to contribute more to a landfill only to have these cushions end up the same way. I said I didn't think it would happen but I would take a refund for the amount of the cushions and was pleasantly surprised that they returned with offering $500 refund. I gave them my information and now I have been completely ghosted. The email was not a spam or pretending to be Cozey, and yes, I should have been smarter and the joke is on me for giving them my info, I admit that was stupid and they should have just been able to refund onto my card I purchased with. But holy hell, this company is an absolute nightmare from product to now customer service that has my bank info. Shame on me for thinking they'd redeem themselves. Buy a couch somewhere else, y'all.

Leverans: 1
Material: 1
Kvalitet: 1
Värde för pengarna: 1
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Svar från Cozey

Hi Rory,

We’re very sorry that our lack of follow-up left you feeling ghosted, especially after you trusted us with the information requested to process your refund. We completely understand why the silence that followed was concerning, and we should have kept you updated.

We want to reassure you that your refund request has been submitted to our Finance team and is currently awaiting their confirmation. We have also followed up with you directly to confirm this and will continue to keep you updated once the refund has been processed.

We recognize that this was an opportunity to rebuild your trust in us, and our lack of communication only added to an already frustrating experience. We sincerely apologize, Rory, and appreciate you holding us accountable.

Betygsatt 1 av 5 stjärnor

I never leave a review, let alone a negative one, but I cannot begin to articulate how disappointing this couch is. I've had it for about two years now and within three months it was the most uncomfortable thing. But of course, that was past the 30 day return mark. I reached out to Cozey about a year in and they basically told me "bummer." If you refluff the cushions, it's going to last a day. It's lumpy, it's uncomfortable, it's a goddamn hassle. The backrest cushions are horrible. This is genuinely the worst piece of furniture I have ever bought and it was so expensive. I have never regretted a purchase more. Do yourself a favor and buy a couch anywhere else. I cannot believe after 2 years and $2500 I have to replace a couch already. I hate this couch so much.

Leverans: 3
Material: 1
Kvalitet: 1
Värde för pengarna: 1
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Svar från Cozey

Hi Rory, thank you for taking the time to share such detailed feedback. We understand how disappointing it is when a purchase you put so much thought into doesn’t provide the comfort or experience you expected, especially over the long term.

We appreciate that you also gave our team the opportunity to review your concerns and the photos you shared. While the Ciello’s soft, relaxed cushions naturally require regular care to redistribute the fill, we hear you that the level of maintenance and comfort you’ve experienced hasn’t met your expectations.

Your feedback is important to us, and we’ll make sure it’s shared with the right teams as we continue working to improve our products and the experience around them.