I had to return an item which I left in its original packaging but destroyed the delivery note and outer bag as I very rarely return anything. Usually the sizing and style is spot on. However this re... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great selection of clothes online just wish you had more in our local shop save ordering from online. All the clothes we have purchased have been good quality and a good fit. Definitely recommend to... Se mer
Företaget har svarat
Very efficient and pleasant. I always use this collection point as I dont trust delivery services Quality great as expected. Orders are always accurate.
Företaget har svarat
I was bitterly disappointed with my last on line purchase of a swishy skirt in camel. The skirt would have been lovely except for the fact it was very,very creased on arrival. I hung it straight awa... Se mer
Företagsinformation
Skrivet av företaget
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Kontaktuppgifter
Rivendell Garden Centre, Mill Lane, WA8 3UL, Widnes, Storbritannien
- 0151 422 0613
4,5
Utmärkt
218 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Value for money.
26 juni 2025
Svar från Cotton Traders - Widnes
Thank you for your feedback and we're please you find our products value for money 😊
Svar från Cotton Traders - Widnes
We're happy to hear that you found it easy to order online. Thank you for your positive feedback 😊
Just no problems easy to deal with and…
Just no problems easy to deal with and pleasant experience
10 juli 2025
Svar från Cotton Traders - Widnes
We're glad you found your experience pleasant and easy. It's great to hear that you had no problems. Thank you for your positive feedback!
Fabulous shorts and tee shirt.
Fabulous shorts and tee shirt..Good fit...cool cotton..quality finish
Washes very well and retains shape
5 stars.....
12 juni 2025
Svar från Cotton Traders - Widnes
We're happy to hear you find the shorts and tee shirt fabulous, with a good fit and cool cotton. It's great to know they wash very well and retain their shape. Thanks for your feedback.
Great being able to collect at local…
Great being able to collect at local garden centre
26 juni 2025
Svar från Cotton Traders - Widnes
We're glad you found it convenient to collect your order at your local garden center. Thank you for your positive feedback; we appreciate it.
I had a email saying they had received …
I had a email saying they had received my parcel. Once collected from cotton traders in the garden centre it was in good condition. The lady who served me was very pleasant and helpful.
26 juni 2025
Svar från Cotton Traders - Widnes
We're happy to hear that you received email updates about your parcel and that it was in good condition upon collection. We're also glad the service you received from the lady in the Garden Centre was pleasant and helpful. Thank you for your positive feedback!
Ordered a red all weather coat in the…
Ordered a red all weather coat in the sale. The item was great value for money but unfortunately was too long. Instead of paying to return I took it to my local Cotton Traders in Rivendell Garden Centre Widnes. Clare was extremely friendly & helpful and explained about Click & Collect something I will definitely use from now on. Thank you Clare xx
27 juni 2025
Omdöme utan inbjudan
Svar från Cotton Traders - Widnes
We're glad you found such great value in our coat! We appreciate you sharing your positive experience with our Click & Collect service and the assistance you received. We're happy to hear that you found the service helpful and friendly.
Staff rude at Rivendell!
Quality of the clothes wasn’t what I expected, very heavy material for a summer suit! However, the main reason for the 1 star is the customer service by the ladies at Rivendell in Widnes where I picked my order up from. There manner towards me could only be described as extremely rude and to the manager in particularly I was more of a hastle to her! Won’t be returning there again!
19 juni 2025
Svar från Cotton Traders - Widnes
Hello,
Thank you for your review. I am sorry to hear of your disappointment with the item you purchased and with the behaviour of the staff in store.
I have passed your comments to the store who will investigate this further.
If you require any further assistance please do not hesitate to get in touch.
Kind regards,
Alex
Cotton Traders Customer Support
Staff in Widnes store were helpful
Staff in Widnes store were helpful, understanding and zealous to help.
Swim shoes on the other hand, for the second time, suffered a “design” fault and were returned.
12 juni 2025
Svar från Cotton Traders - Widnes
Thank you for taking your time to leave a review. We appreciate your feedback regarding the helpful staff at the Widnes store. We’re sorry the swim shoes had recurring issue. We’ll look into the shoes’ design.
Kind Regards
Hannah
Caters for alternative leg lengths
Caters for alternative leg lengths. The trousers in particular are of good quality and wash very well with no shrinkage.
Welcome outlet in local garden centre where orders can be collected easily.staff helpful and friendly.
22 maj 2025
Svar från Cotton Traders - Widnes
We appreciate you taking the time to share your positive experience! We're happy to hear that you find the trousers to be of good quality and appreciate the availability of alternative leg lengths. We're also glad you find the local garden center outlet convenient and the staff helpful.
Online orders don’t equal availability
On line order for two sizes of same polo shirt. One turned up but not a good fit , 2nd one failed to turn up due to size not in stock. Store arranged refund for both shirts but had to contact head office to arrange. Ironically, requested size was available in store and at a reduced price. Got there in the end but long winded process. Staff in store very helpful resolving refund
17 april 2025
Svar från Cotton Traders - Widnes
We appreciate you taking the time to share your experience. We understand the frustration of encountering stock issues and the inconvenience of needing to contact head office for a refund. It's great to hear that our store staff were helpful in resolving the refund process. We strive to provide a seamless online shopping experience and will take your feedback into consideration as we continue to improve our services.
Kind Regards
Hannah
Great selection of clothes
Great selection of clothes
Excellent website and easy to order
Efficient click and collect
10 april 2025
Svar från Cotton Traders - Widnes
Thank you for your positive review 👍
Very Happy
I was very pleased with the way the return goods are treated as I took the Raincoat back to a Garden centre near me and within a day or two I got a message to say the refund would be on my card within 3 to 5 working days which is really good. I was disappointed that the Raincoat I purchased was too big should have got a smaller size as the size was a very good size 16.
3 april 2025
Svar från Cotton Traders - Widnes
We appreciate your kind words about our return process. We're glad you found it easy and efficient. We understand your disappointment about the raincoat size. We strive to provide accurate sizing information, but sometimes it can be difficult to get the perfect fit online. We hope you'll consider trying a smaller size in the future.
Good quality clothing .!
Good quality clothing .!Excellent delivery which arrived ahead of the date that was said and easy to return . Will definitely shop with Cotton Traders again. Staff at my local garden Centre shop are friendly also
27 mars 2025
Svar från Cotton Traders - Widnes
Thank you for your kind review and for sharing your positive experience. We're delighted to hear that you found our clothing to be of good quality and that you were pleased with our delivery service. We strive to provide our customers with garments they can trust and are grateful for your continued support. We're also pleased to hear that you had a positive experience with our staff at your local garden center shop.
michelle.welsh, Cotton Traders
I ordered two dresses they arrived very…
I ordered two dresses they arrived very quickly but was small , so I returned them to one of the outlets and was surprised how fast my refund was in my bank
25 mars 2025
Svar från Cotton Traders - Widnes
We appreciate you taking the time to share your experience. We're glad to hear that you received your order quickly and that the refund process was efficient. We strive to provide our customers with a seamless shopping experience, and we're happy to hear that we met your expectations in this regard.
Svar från Cotton Traders - Widnes
Thank you so much for your kind review.👍
Quick and easy to click and collect
13 mars 2025
Svar från Cotton Traders - Widnes
Thank you for your review. We're delighted to hear that you found our click and collect service quick and easy. We strive to make your shopping experience as convenient as possible.
Great quality clothes and easy returns.
I bought clothes for a break away and got the wrong size so I recorded the same items in a smaller size. I didn't have time to return the original items before my holiday so I returned them to a Cotton Traders outlet in a nearby garden centre. I can't believe how easy it was and how well I was treated by the shop assistant. I will be more likely to buy more in future with returns being so convenient.
20 februari 2025
Svar från Cotton Traders - Widnes
Thank you for your kind review. We're delighted to hear that you had a positive experience with our return process. We understand how important it is to have convenient and hassle-free returns, especially when you're preparing for a trip. We're glad that our shop assistant provided excellent service, making your return a smooth and pleasant one. We appreciate your feedback and will continue to strive for customer satisfaction.
Clare was great
Clare was very helpful and kindly placed an order for us online. Will be able to pick up our order in a week and can try on in the store and return if the jeans do not fit. Very good experience.
21 mars 2025
Omdöme utan inbjudan
Svar från Cotton Traders - Widnes
Hello Ken Lewis,
Thank you very much for taking the time to leave a review.
We are glad to hear that you are pleased with the service provided by Clare at our Widnes shop. I have passed forward your comments to the area manager for the store mentioned.
Kind regards,
Mark
Cotton Traders Customer Support
Cotton traders clothing and other itens
Good company to deal with and quality of clothes of a high standard. Wash well no shrinkage and very seldom run.
10 mars 2025
Svar från Cotton Traders - Widnes
Thank you for your positive review! We're delighted to hear that you're happy with the quality of our clothing. We appreciate you taking the time to share your experience and are glad that you find our products durable and reliable.
michelle.welsh, Cotton Traders
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