Cotton Traders Omdömen 

Delivered on time and great service as usual

I had a product quality issue with this company that took months to resolve and was handled in such an appalling manor I feel compelled to leave a poor review for a company I have used for 25 years without issue.
I was asked to return the item which I didn’t have the original return slip for so was told to pay for the postage which they would refund.
Having done this and had no response after two weeks I contacted customer service who told me that the item had not been received, fortunately I had used Evri and was able to provide tracking details to show that the item had been signed for 4 days after I had dispatched it.
I was then told by customer service that a refund would be processed to cover the cost of the item plus postage and should take up to 7 days to appear back on my card.
Two weeks later I chased customer service asking were the refund was and that by complaint be escalated, my request fir escalation was refused and I got an e-mail stating that the refund had been processed and I should check with my bank.
After spending an hour on the phone to the bank they denied that any refund had been processed and that I should go back to Cotton Traders, which I did once again asking for my complaint to be escalated, which they did not do.
The following day a cheque turned up in the post from Cotton Traders.
I contacted customer service to ask why they had mislead me over the refund and was told that refunds to cards was the normal process, clearly nobody had bothered to check they just trotted out the standard company line with no concern for the customer.
Having dealt with this company for so many years I am sad to say I would not order from them again

Website very easy to use, the black Velcro Sandles fitted perfectly.

Very pleased with the curtains. They are very pretty. And quick delivery. Thank you.

Quick delivery.
Excellent quality on the polo shirts.

Hi 2 items that I didn't order were added to the parcel. This isn't the first time this has happened and the items are not connected with my order e.g. a pair of ladies sandals.

Brilliant tunic tops, so soft and easy to wear especially when one has osteoarthritis. Excellent fit also.

The site was easy to negotiate, as was the ordering. The communications were really efficient & my order arrived within days whucy was terrific .

Items as described and good value.Paid for Sunday delivery items arrived on Monday

Brilliant product at a great price love Cotton Traders.

Lovely t shirt ..my husband wore it ..will buy it again

Good quality rugby shirts, one with short sleeves for those warmer autumn days.
Also, women’s cut offs with drawstring waist, but primarily elasticated, so very stylish as well as comfortable, in a lovely light sage colour. Delighted with them.
Well packaged and good on time delivery. Well done!

Never seem to have my size in stock (14 and 16). Prices too high!

My husband is very pleased with his shirts.

I am disabled and housebound and live in my nightdresses. I have been buying cotton traders nighties for years as they always offer a good range at affordable prices. They wash well as I have a clean one daily and the materials are always soft on my skin.

prompt delivery quick refunds

Reasonably priced clothes of excellent quality

Quick delivery
Good quality jacket

Have been with cotton traders for a year or more now. Good ordering for whatever you need, I have not been disappointed with all the things I have bought and not had to send anything back. Would highly recommend this company. Thank you.

The delivery arrived on time, quality of the product is excellent. When i placed my order it arrived within 2 days overall a very good service and a excellent product. One very happy customer. I would recommend this Company for service and Deliver to anyone.