Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good quality, affordable, perfect sized clothes (never returned a single item in donkey's years except one order sent by mistake). Rapid delivery of well packaged goods. Thank you. My wardrobe is fu... Se mer
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The shoes are fine, a nice colour and quite comfortable. I wish I had read the blurb in more detail because I hadn’t realised that they weren’t leather. They are a manmade material that makes your fee... Se mer
Always satisfied with ordering, delivery and quality. On the very rare occasion I have needed to exchange or return goods( only ever due to personal preferences) I have found it easy. On the rare oc... Se mer
Företagsinformation
Skrivet av företaget
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Kontaktuppgifter
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, Storbritannien
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4,4
Utmärkt
213 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good quality,good fit ,good price and…
Good quality,good fit ,good price and quick delivery.
10 augusti 2026
Lovely little nightdress
This lovely little nightdress floats along and as my husband says, makes me look like an angel!
5 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Disappointment
I ordered two items, and although both items were available when I ordered them, one proved not to be available when it came to delivery. Although of course I got a refund, I was very disappointed not to receive the item , a blouse, and I do not understand why I was able to order it, but Cotton Traders were not able to supply it.
4 augusti 2026
Svar från Cotton Traders
Hello Norma,
Thank you for taking the time to leave a review.
We are very sorry that we could not supply the 3/4 Sleeve V-Neck Printed Crinkle Top in Bluebell from your order.
On looking into this further, we are sorry to advise that when your order was selected for picking in our warehouse, the bluebell top could not be found and we had no choice but to issue a full refund for the item.
This can be caused by a number of situations, although usually it occurs when stock figures aren’t accurate due to incorrect information provided by our suppliers or a miscount at stock take.
Although this is a rare occurrence, we are aware that this causes obvious disappointment, and we are currently working hard to eradicate this problem.
We hope this helps and apologise once again for any inconvenience caused.
If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
Kind regards,
Mark
Cotton Traders Customer Support
Item was fine. Delivery atrocious.
The product was as described and good quality. However, despite being charged for delivery and the website saying it would be 'fast', it took a full week from order acknowledgment to order dispatch. Then another couple of days for it to be delivered to their local store. I don't call that fast; I'll probably try elsewhere in future.
3 augusti 2026
Svar från Cotton Traders
Good afternoon,
Thank you for taking the time to leave a review.
We are sorry that your parcel arrived later than you expected.
When you select the Click & Collect option on our website, it does state: ‘Free over £35, with free returns to store. Delivered within 7 working days to stores nationwide.’
Having checked your order, we can see that it arrived within the 7 working day period. We advise 7 working days for click & collect orders as it depends which day your selected store receives their deliveries.
As your order was under £35, you were charged £2.99 for delivery to the store. I have today refunded this delivery cost as a goodwill gesture. Please allow 3 to 5 working days for this to clear into your account and show on your statement.
If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
This company always sells good quality…
This company always sells good quality clothing . And household goods, you’re always updated when goods are dispatched and when they’re going to be delivered.
9 augusti 2026
Easy to order
Easy to order, on time delivery. Unfortunately had to be returned as too small
10 augusti 2026
The dress was wonderful delivery…
The dress was wonderful delivery perfect definitely will be a returning customer
10 augusti 2026
Good shopping
Good quality clothes quick delivery 🚚 service abit pricey but you get what you pay for other than that look in sales
27 juli 2026
Always satisfied with ordering
Always satisfied with ordering, delivery and quality.
On the very rare occasion I have needed to exchange or return goods( only ever due to personal preferences) I have found it easy.
On the rare occasion I have needed to contact Cotton Traders I have always been treated courteously and the problem has been quickly solved.
26 juni 2026
Svar från Cotton Traders
Hello Carol,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issue with the bras received. These shouldn’t shrink in the wash. We appreciate all feedback at Cotton Traders and I will pass your valuable comments forward to the relevant departments.
Should you decide to return the bras, I have placed a note against your order to ensure that you receive a full refund with no return cost on this occasion. Simply use one of the pre-paid return labels from inside the parcel.
If you would prefer a replacement or require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
Delivery as promised.
10 augusti 2026
ALways pleased with Cotton Traders…
ALways pleased with Cotton Traders Speedy delivery and returns service without any quibble if required.
8 augusti 2026
Excellent Service
Top quality materials used in manufacture of garments received.
Wonderful delivery service.
9 augusti 2026
Nice easy style bit too long even…
Nice easy style bit too long even though I ordered a small and VERY loose
10 augusti 2026
Svar från Cotton Traders
Hello Helen,
Thank you for taking the time to leave a review.
We are very sorry to hear that the length and size of the midi shirt dress wasn’t suitable. We appreciate all feedback at Cotton Traders and I will pass your valuable comments forward to the relevant departments.
Should you decide to return the item, I have placed a note against your order to ensure that you receive a full refund with no return cost on this occasion. Simply use one of the pre-paid return labels from inside the parcel.
If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
good company to deal with
Always found this a good company to deal with. Easy to order. Fast delivery. Quality products. Genuine sale products.
24 juli 2026
Detta är Trustpilot
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.