Cotswoldcookingcompany Omdömen 3

I’m writing this review to explain the position I currently find myself in after purchasing a Clementi pizza oven, in the hope it helps others make an informed decision.

I bought a Clementi Gold 80×60 oven and, from the very first gas firing, I experienced several issues that I did not expect from a premium product. These included visible discolouration, material appearing to melt or drip inside the oven, concerns about the structural integrity of certain components after only minimal use. I paid for accessories one of which I have still not received three months later. I reported these problems immediately.

Since then, I’ve been trying to resolve the situation through the retailer and a UK distributor. Communication has been difficult at best, the process has been slow and at times unclear, leaving me without a working oven, without a clear resolution and substantially out of pocket. I have provided photos and detailed descriptions of the issues, I am currently waiting for a final outcome from the next phase of this saga which is to escalate the matter through legal channels.

I want to be very clear: this review is based solely on my personal experience and the verifiable facts of my purchase, the condition of the oven and the steps I have taken to seek a remedy. I am not making any accusations about the company’s intentions or practices — only sharing what has happened to me so far so that others can be aware.

I will update this review once the matter is fully concluded, whether positive or negative. My hope is simply that no one else finds themselves in a similar position without knowing what to expect.

Customer service went out of their way to help me out and reserved something for me that was selling out fast as well as price matched, thank you

Looking for a pizza oven , you've defiantly found the right place , expert helpful advice , product knowledge excellent .
very pleasing pleasant service, did exactly as they said they would , keeping me informed throughout .