Perfectly smooth buying experience. Items arrived well packaged and in perfect condition. Great range of tcg to choose from. Items arrived on time and Communications was great. Fantastic company to de... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
so i ordered a couple of magic cards but when the order arrived i was missing a card. after i contacted them about the missing card i received a reply stating that they would send out my missing card... Se mer
So impressed with this website! I’d been looking for the OG Pokemon stickers online, and was so happy to see them on the site, especially at such a good price! I purchased a few other goodies... Se mer
Ordered just a single One Piece booster pack, and couldn't believe my luck when I pulled a Secret Rare Alt Art. Goes to show that this company is selling packs honestly, that's what the card game is... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cosmic Collectables is a new online based collectables company. Our goal is to bring affordable prices to customers all over the UK. We make this possible because we trade solely online so we can be extremely competitive with our prices. As collectors we know how expensive the hobby can be, so it is our goal to help customers save as much money when building their own collections. We absolutely love these communities and as a big Pokemon collector with a lot of friends in the hobby, it is always an enjoyable experience when talking/trading. This is a completely new experience and we will do our best to make sure we are providing the absolute best service to our customers. Thank you to everyone that supports us on this journey <3.
Kontaktuppgifter
Storbritannien
- support@cosmiccollectables.co.uk
- cosmiccollectables.co.uk
4,7
Utmärkt
467 omdömen
Ber kunder att lämna omdömen
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Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Another issue with overselling
Another issue with overselling. You are a small shop, you are being bullish in your market research and attempting to justify it via emails. Your cancellation email and attempt to actually justify the quantity you’re “short on” was rubbish and not realistic. Refund was at least given but shocker, my trust was misplaced for pre-ordering from you, as everything else has now sold out!
21 februari 2023
Omdöme utan inbjudan
Svar från Cosmic Collectables
Hello Mike,
Thank you for leaving us feedback, and I apologise again for the issues faced with the phyrexia all will be one compleat bundles.
This is a problem all stores in the UK will be facing because WOTC supplied such a tiny amount to the UK, so our suppliers were forced to favour WPN stores by WOTC.
The moment we were notified we would receive 1 out of the 150 we ordered with 4 different suppliers, we contacted customers to apologise and immediately issued a refund.
We try to be as careful as possible with pre orders which is why we only sold 25 of these, and the only reason we sell pre orders is to make sure collectors can get their orders in early before the items surge in price, and either stores gouge their prices, or resellers and bots buy out the stock to resell at inflated prices, like we are seeing now.
We never expected numbers to be as bad as 1 per store, these are numbers we have never faced with any product release, and I cannot apologise enough.
Please note that if there is a restock we will contact customers, and offer the product at the same price they pre ordered originally.
Kind regards
Shai Edginton
great service and quick delivery…
Always great service and quick delivery my go to place for pokemon cards and accessories
13 februari 2023
Great fast shipping
Great fast shipping, great item, carefully packaged, amazing communication always answers any questions quickly, has the personal touch always use for my purchases of cards.
26 januari 2023
Svar från Cosmic Collectables
Hello Oliver,
We are so glad you are happy with your experience from us! We hope to continue this for you and really appreciate your kind feedback!
Thank you!
Keep it Cosmic,
Shai and Amanda
Oversold on Yugioh product and did not…
Oversold on Yugioh product and did not deliver on time. By the time it was canceled cost additional money to buy it from elsewhere.
Communication was good but the right response would have been to purchase the product from else where or fulfil with the current allocation
8 februari 2023
Omdöme utan inbjudan
Svar från Cosmic Collectables
Hello Ruhban,
Thank you for leaving feedback with us. Unfortunately, the release of photon hypernova was an odd one which resulted in us receiving several invoices over several days. For this reason, we reached out to your after we received the first invoice, unaware that suppliers would then contact us with further invoices. We are sorry we were not able to supply the order for the release day in this instance when we first contacted you. We have, however, sent you an email regarding your order. If you cannot find what you want from somewhere else, we are now able to fulfill this for you.
Kind Regards,
Shai and Amanda
Great shop
Great shop, quick delivery and fantastic service. Very good prices. I really recommend them !!
22 december 2022
Svar från Cosmic Collectables
Hello,
We are so happy with your feedback, and thank you for the recommendation!
Keep it Cosmic,
Shai and Amanda
Very good company and helpful
28 december 2022
Svar från Cosmic Collectables
Thank you so much!
Shai and Amanda
Bought a Vivid Voltage ETB arrived fast…
Bought a Vivid Voltage ETB arrived fast and in great condition.
22 december 2022
Svar från Cosmic Collectables
Hello,
Thank you so much - We are really happy your ETB arrived to you nice and quickly!
Keep it Cosmic,
Shai and Amanda
As described!
Delivered on time, well packaged.
Reliable on pre-orders I had for one piece romance dawn!
Highly recommended!
2 december 2022
Svar från Cosmic Collectables
Hello John,
Thank you for your great feedback! We are glad everything arrived on time for you
Keep it Cosmic,
Shai and Amanda
Great company pre order was shipped…
Great company pre order was shipped quickly after release
1 oktober 2022
Svar från Cosmic Collectables
Thank you Donna!
Shai and Amanda
Svar från Cosmic Collectables
Thank you so much!
Shai and Amanda
One Piece TCG Booster boxes
I had preordered two booster cases but due to stock shortages they were unable to fulfil my order. I received a very polite and informative email which explained the issue and although I didnt get what I originally ordered, the CC team were kind, polite and still managed to ship products to me on release day and refunded the difference within 2-3 working days. I will continue to support this company! 5* customer service and quality of products!
2 december 2022
Svar från Cosmic Collectables
Hello Thanesh,
Thank for you such kind feedback and for being so understanding given the situation faced at the time!
Keep it Cosmic,
Shai and Amanda
Excellent Value
Great experience. The mystery box I ordered was excellent value and arrived within a day or two after placing my order. Would highly recommend
5 december 2022
Svar från Cosmic Collectables
Hello,
Thank you so much for the review and recommendation - Shai prides himself on our mystery boxes so we are thrilled you enjoyed it!
Thank you!
Keep it Cosmic,
Shai and Amanda
Excellent experience
Excellent experience. A pleasure to deal with and really helpful.
6 december 2022
Svar från Cosmic Collectables
Hello Liam,
We really appreciate your positive review, thank you!
Keep it Cosmic,
Shai and Amanda
Svar från Cosmic Collectables
Thank you so much!
Magic cards
Delivered quickly/packaged well, great cards, easy to use site and good service - thanks
3 december 2022
Svar från Cosmic Collectables
Hello Kayleigh,
We are glad everything arrived to you okay - thank you so much!
Keep it Cosmic,
Shai and Amanda
I've purchased from Cosmic Collectables…
I've purchased from Cosmic Collectables on several occasions - their prices on Pokemon cards are very good and delivery is speedy.
My last order was delayed due to Royal Mail strikes but Cosmic Collectables kept me constantly updated which is not always the case with other outlets.
2 december 2022
Omdöme utan inbjudan
Svar från Cosmic Collectables
Hello Ian,
Thank you for leaving your kind feedback. We greatly appreciated your patience with us during the delays!
Thank you!
Keep it Cosmic,
Shai and Amanda
Svar från Cosmic Collectables
Hello Kyle,
Thank you so much! We are both glad you're happy with your customer experience!
Keep it Cosmic,
Shai and Amanda
nice price fast deliver
3 november 2022
Svar från Cosmic Collectables
Hello,
Thank you!
Keep it Cosmic,
Shai and Amanda
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