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Boiler Installation April 17th – Significant Safety and Workmanship Concerns

My boiler installation was scheduled for one day, but the experience was unprofessional and unsafe. The initial fitter arrived late and left early, leaving the flue bracket loosely secured into plasterboard. A second installer later added fixings, but the bracket still has a visible gap behind it and the screw heads have been battered/stripped, showing a continued lack of care.

Major Safety Failures:
The most serious issue was the lack of a gas safety check for the boiler and cooker. I repeatedly asked CGS if this had been completed and was told it had. After pressing for details they couldn't provide, they finally admitted the check was never performed.

Furthermore, the carbon monoxide alarm was left perched on top of the boiler. Because this Honeywell model only activates once it is slid into its wall bracket, it was completely non-operational for several weeks. Leaving a customer with a new gas installation and a non-functional safety alarm is a grave safety breach.

Follow-up and Communication:
Alarm Substitution: During the follow-up, they tried to substitute the Honeywell alarm with a cheap, battery-removable version. When I rejected this, they suggested a third appointment just to screw the original bracket to the wall. I eventually fitted it myself to ensure it was finally operational and to avoid further wasted time.

Inaccurate Info: The installer provided inaccurate information regarding the water condition and cleaning duration, which contradicted Bosch’s official guidelines.

Warranty: I had to specifically request (non Bosch) warranty information as it was never mentioned.

The combination of poor workmanship, initial dishonesty regarding safety checks, and leaving a household with a "dead" CO alarm is deeply concerning.

I did not receive the invoice paid document after making payment in full.

Communication with CGS was cold and dismissive. I dealt with three different people who used patronizing phrases like "understanding my frustration" instead of fixing the errors. . Despite this catalogue of errors and safety breaches, the company acted as if nothing had happened.

Can't recommend this company highly enough. They've done a few jobs for me recently and they always turn up on time, are friendly, efficient and neat & tidy. Also their after sales service is the best.

I had the bathroom converted to a shower room. The whole process went smoothly. The tradesmen were exceptionally tidy and did their jobs well. The office staff were very helpful and efficient and any queries were dealt with quickly. I would certainly recommend this company.