Cornish Hampers and Gifts Omdömen 

I ordered a traditional cream tea as a birthday gift for my mum and selected a specific delivery date because it was intended for her birthday.

Unfortunately, the parcel arrived a day late, which meant that the gift did not arrive when it was supposed to. This was particularly disappointing because I had specifically chosen the delivery date to ensure it arrived in time for her special day.

I contacted Cornish Hampers and Gifts to explain my disappointment. What I found most disappointing was the response I received. Rather than acknowledging that the parcel had arrived late and apologising for the inconvenience and disappointment caused, the response focused heavily on their delivery terms and the fact that their courier has a 99% on-time delivery rate.

I completely understand that delays can sometimes happen and that a company cannot control every aspect of a courier's service. However, when you are purchasing a product specifically as a birthday gift, the delivery date matters. In my case, this wasn't simply a parcel arriving later than expected — it was a birthday present that arrived after the occasion it was purchased for.

I would have expected some understanding and a genuine apology. Instead, I felt that my concerns were being justified away by reference to the terms and conditions.

This was my first time using Cornish Hampers and Gifts, so unfortunately my first experience has been disappointing. While I appreciate that delivery problems can happen, it is the way the situation has been handled afterwards that has left me particularly dissatisfied.

I hope the company takes on board that customers don't necessarily expect perfection, but when something goes wrong, they do expect their disappointment to be acknowledged and treated with understanding.

Sadly, based on this experience, I would be reluctant to use them again.

I paid for next day delivery, however despite the food parcel being packed and dispatched Friday afternoon it didn’t arrive until 2pm Monday, by which time the food was no longer cold. It was my Aunt’s 89th birthday present and she had to throw the pasties and cream away, leaving just the scones and jam. I reported this to the company, who responded saying that the food is packed with an ice pack to keep the food safe for 48hrs, but clearly failed to grasp the fact that delivery had taken almost 72hrs, by which point the ice pack had completely melted! I am really disappointed and surprised by the lack of understanding by the company as I have used them several times before without any problems. Sadly, I don’t think I will use them again!

Delivered on time as described, fresh and truly delicious.

No messing about order straight to your door

Easy to order from website, great products and loved the option to add additional stuff into the same order. Recipients were delighted and said it was a lovely treat and tasted great. Hamper was delivered on the day it said it would be and all for a very good price.

Great service prompt delivery and excellent scones I would highly recommend

Ordered for a special birthday on a Tuesday morning. Company dispatched right away, DPD let them down by not delivering next day, and actually not delivering until Thursday afternoon at 1430.

Despite emailing the company multiple times, I didn’t get a satisfactory response even though Charlotte promised to get back to me, that never happened. Sent a subsequent email advising the order arrived too late for the party it was meant for - they’ve just stopped responding.

So £34 wasted on scones and cream that had to be sourced locally, last minute elsewhere.

Don’t want to blame the company but they need to manage DHL and sort this out, because it’s their reputation that suffers, not DHL and at this stage I won’t use them again nor will I recommend.

29/09 - Update to the original review.

I'm updating this to be fully transparent. Having received an email on 23/09 at 0852, I didn't have any further updates in my inbox. This morning, I discovered that all the subsequent emails from this company had been classified by Microsoft as spam and delivered to Junk.

They have explained the item was collected at 5pm, geographically as I'm at the other end of the country (although still in a major city) it seems unlikely that it was ever going to arrive next day. It would have been helpful had it arrived before 12, because it could have then still be used. I appreciate their explanation, and that they have moved away from Royal Mail (a wise decision) but I do think DHL did still let them down here.

In summary, If ordering, check that you have enough time for the item to arrive based on your location in the country. As i said, I am not blaming the company because they processed and prepared the order right away. The postcode checker should reflect if you can realistically expect to receive delivery or not next day - if you live close to them then I'm sure it will arrive.

They have offered to replace the perishable items for me as a kind gesture of goodwill.

Delivered exactly on time for my friend's birthday. He was delighted with the gift and said everything was excellent. For me it was great value for money and to know it was enjoyed...even better

All very easy to order.
Exact day for delivery.
Regular updates.
Lovely fresh scones for my sisters birthday.

Great products, my customer was over the moon

Makes a lovely gift, I just wish I had chosen to book the delivery date for the day BEFORE my nan's birthday, because the cream tea gift actually arrived the day after the date I had selected for delivery when I placed the order online the week before. When I provided feedback about the delay, the company acknowledged that changes were going to be made to further improve the delivery side / ordering online side of things going forward- so hopefully similar issues will be even less likely.

Amazing!! Couldn’t recommend these guys enough! The cream teas are delicious, the scones are so soft and fluffy. The pasties taste incredible! Full of flavour. The perfect little taste of Cornwall wrapped in a beautifully designed Cornish box delivered to your door! The deluxe hamper is next on my list. Thank you guys. The perfect gift!

We have ordered these hampers numberous times now, the turn around time is exceptionally quick and the contents are absolutely great. It is our go to for our orders now. Also great value for the money.

Absolutely delighted with my experience with Cornish Hampers & Gifts. Fantastic service, beautiful products and everything was presented so lovely. I would definitely recommend them and will be using them again!

Great company, I ordered a hamper as a gift for my parents. I got the address wrong. I contacted them by email to explain my mistake and got an instant reply. Problem solved.
Excellent friendly customer service.
My parents loved the hamper, The best scones they've ever tasted.
Five stars all round.
Definitely use again, thanks guy's.

Pasty Cream Tea for 2 ordered as a gift for me but we were away on holiday. Not the company's fault obviously but there is a clear message on the box saying "Do not return to the sorting office". What was the postman supposed to do then? When I collected the box 3 days later, the pasties were already mouldy and I read later that they claim the food stays fresh for 5 days - no it doesn't.
I completed the online contact form and just had about 3 standard bounce back emails saying they will be in touch but I've heard nothing at all.
We were left very disappointed that a supposed lovely gift was so poor and a waste of money.