Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Se mer
Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.
I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Se mer
Företagsinformation
Skrivet av företaget
ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.
Kontaktuppgifter
20-22 Wenlock Road, N1 7GU, Islington, Storbritannien
- 020 3627 2644
- sarah@coolersomm.com
- coolersomm.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service at a fantastic price…
Great service at a fantastic price 👍🏽. Will use again
Faultless service from Emily and Sarah…
Faultless service from Emily and Sarah on our new wine fridges and interesting recommendations to fill our fridge too. we opted for a Vestfrost which arrived the next day and looks nice in our study. Thanks for a pain-free experience
Slight mishap, but sorted very quickly
There was an issue with the model number of the wine cooler delivered, but everything was sorted within 2 days, where the old one was taken away and replaced with correct one.
No hassle, professional and friendly staff.
Would definitely recommend them.
I’m based in the UK and my experience was in the UK btw.
Prompt & helpful service.
Wine fridge order started off badly but...
I ordered a wine fridge from the Coolersomm website however was told that the 2 showing available had sold out as I was ordering and that I would have to wait for new stock to arrive. I was offered a different option but it was the wrong size so opted to wait.
The customer service received was excellent - the fridge was delivered well before Christmas and New Year and there was also the bonus of a voucher for wine (which also arrived in time). Thank you Sarah for sorting everything.
Great service and value
Great service and value. Excellent communication, Sarah responded quickly to online chats and emails
Great communication and support
Great communication before and after delivery. Even messaged to check all was well. Also contacted the manufacturer to answer a query. Fab service..
Good all round service
Good communications, delivered on time and very helpful delivery team.
Great product and outstanding customer…
Great product and outstanding customer service. Thanks to Sarah for all her help.
Communication was responsive and…
Communication was responsive and Service was swift.
Good service todate
Quality of service from ordering to delivery have been good. Looking forward to a long service life of wine cooler
Wine delivered on time and with a smile.
Check for uk adapter
Very efficient handling and delivery. However the unit has a European plug so we had to go back to the company on this point. Apparently an adapter should have been delivered also but it appears the delivery men may have removed with the packaging they removed. The company have ordered an adapter to be sent to us so hopefully this will solve the problem. They were very efficient in dealing with this matter - over a weekend too! - but it may be worth highlighting the position to future purchasers so that they know to check that the adapter is there.

Svar från Coolersomm
Great service from Coolersomm
We ordered a La Sommelierre wine cooler online on 2nd November from Coolersomm. We had an immediate acknowledgement, suggesting various days when they could delivery to us. We accepted delivery for 4th November and Coolersomm then kept us updated as to the progress. As promised, the delivery guys then phoned us an hour before delivery, and right on cue, they arrived. They installed the item, took away all the packaging, and were very efficient and friendly. The whole cycle of events was of a very high standard, and we are very satisfied.
5 star customer service…..
My wife bought me a Climadiff for our anniversary and I’m delighted with it, timely delivery and set up it’s a fantastic cooler and great value for money. Amazing customer service resolving an issue I have had and a very personal service from Sarah replying to my first email after 9pm. Great company to deal with. Thanks again. Tom
Great seller who went the extra mile
The order and delivery process was efficient and reliable. Generally, very professional and pleasant to deal with. When there was a quality issue with one of the products, the Seller was extremely helpful and persistent in securing a free replacement from the manufacturer, hence 5 rather than 4 stars.
Still waiting for delivery information
Ordered a wine fridge on 7.10.22. Still waiting for any delivery information. Coolersomm replied and apologised for the mistake and have offered me compensation as a gesture of good will. Very pleased with their customer service and how they have responded to my complaint. Now just waiting for the delivery.

Svar från Coolersomm
Excellent service and a prompt…
Excellent service and a prompt response to any questions
Highly recommended
Well serious company, courteous and helpful staff in the various product needs, expedited shipping and excellent after sale. Highly recommended.
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