I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I asked to exchange a top not realizing it was a final sale for another size. I didn’t get a response in an appropriate amount of time and when I did, I received an apology and I was sent the new size... Se mer
Företaget har svarat
Customer Service was a team of real people who went way beyond to solve a problem I was having. I would not hesitate to buy more Cool Jams. I should add that Cool Jams are the real thing and the fab... Se mer
Företaget har svarat
I bought the NightCool capri set in black and love it! It’s soft, comfortable, looks nice, drapes well, doesn’t wrinkle. I like the pockets and drawstring waistband. Most of all I like that it wick... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.
Kontaktuppgifter
4,3
Utmärkt
50 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The fabric really works
The fabric really works! I have tried cool sheets, but they never seem to work. Cool-jams solved the problem. Thank you!
7 september 2026
Shipment was delayed by addition of…
The night cool pjs are amazing. I have had severe night sweats since I got Covid in 2021 and this fabric allows me to sleep through the night comfortably and wake dry. Ah….!!!
17 augusti 2026
The communication is terrific and we…
The communication is terrific and we love the product.
4 september 2026
Cool Jams are truly moisturizer wicking!
The only true cooling, comfortable, moisture wicking material. I’ve tried them all. Couldn’t sleep without Cool Jams.
4 september 2026
Veronica ("Vivi") deserves five stars for customer service.
Veronica ("Vivi") is a model for excellent customer service. I ordered the wrong size for both tops and shorts pj's. She explained my options and offered alternatives when my original choices were not available. I have already recommended Cool-jams to friends. Thanks, Vivi.
6 augusti 2026
Images by company do not depict item accurately
The service that I am commenting on is Cool Jams images of the item on the website. That fits in the "service" category. The photos for the item did not accurately depict the pajama bottoms. In the photos, the bottoms have been altered: they are stitched at the sides. This is not how they are. There is no side stitching: it's a full tulip hem and the front and back panels are not connected. But in the photos, I see that they stitched them together. Very misleading by the company.
10 augusti 2026
Svar från Cool Jams
Hello Mannie, we really appreciate your feedback. Shorts that fall open every time you roll over or sit down are no good for a restful night, and we completely understand your frustration. We're retiring the tulip shorts to create a better variation. Vivi from our Care team has been in touch by email and sorted this out.
Cool-jams Care Team
I had a previous purchase that was not…
I had a previous purchase that was not good. Customer Service was very supportive and sent me another nightgown.
4 augusti 2026
As always items ordered were delivered…
As always items ordered were delivered quickly. Have been wearing Cool Jams for several years. Its the only brand of sleep wear I buy. Its comfort, well made, long lasting, and a pleasure to sleep in. No other brand compares to it. It’s well worth the cost.
17 augusti 2026
The product was even better than I had…
The product was even better than I had expected.
3 augusti 2026
I did not like not finding a way to…
I did not like not finding a way to return my purchase which was too large for me. Customer service is poor
18 augusti 2026
Svar från Cool Jams
Hi Jean,
Thank you for taking the time to share this, and I'm truly sorry that returning your purchase turned into such a hassle. Our website was being updated at the time, which made the return process much harder to find than it should have been. That's on us and we're working to fix our returns center.
I'm really glad we were able to get this sorted out together, and I appreciate you sticking with us and being patient while we worked through it.
If anything else comes up, we're always happy to help.
Cool-jams Care Team
Satisfied
When I placed my order, a representative got back to me right away to ask if I wanted to keep my order the same or change it since I couldn't get the colors and style in the cool basics. I was unaware that there had been a change. Since I wanted a certain color to match I left the order as is.
12 augusti 2026
They feel so soft
10 augusti 2026
Customer service was very responsive!
21 juli 2026
I love your products
I love your products. I have a few pieces and wanted more. Website was easy to navigate. Pretty fast delivery.
6 augusti 2026
Recent fracture of both shoulders
Recent fracture of both shoulders. Comfortable fit. Easy to put on. Love the front snaps.
3 augusti 2026
Svar från Cool Jams
Hi Katherine! Thanks for the kind words. Hoping your shoulder is better now.
If it weren't for your terrific staff…
If it weren't for your terrific staff member, Mae, I would rate Cool-Jam service with one star.
I wanted to return items AND I wanted express service, your online interface system needs a significant overhaul. I'm accustomed to doing everything on line - quickly and efficiently. I ordered a nightgown and tee/pants set for travel to Europe, and the experience was extremely frustrating. It required numerous time-consuming interactions via email with Mae (who was lovely). I highly recommend you update your website OR sell your products on Amazon with the opportunity for express service.
15 juli 2026
Svar från Cool Jams
Hi Sophie! Thanks for reaching out and giving feedback. We are actively redesigning the site and shipping policies to serve you better, so we appreciate you taking the effort in talking with us.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.