cookecurtis.co.uk Omdömen 

We had a fantastic experience with Darcey Campbell at Cooke Curtis & Co in Cambridge. She was incredibly helpful, friendly and efficient, and always responded and followed things up very quickly.

We viewed the property on Friday, submitted our application on Monday, and by Wednesday everything was agreed — amazingly fast!

Darcey was especially helpful with my parents’ referencing and guarantor arrangements and made the whole process very smooth and stress-free.

My parents are absolutely delighted with their new home. A huge thank you to Darcey for all her help — we would highly recommend her and the Cambridge team! ⭐️⭐️⭐️⭐️⭐️

Terrible agency.
DO NOT I repeat DO NOT rent a property with them.
All they want is your money.
My house was trashed causing thousands of pounds worth of damage and was also being sublet. All in the space of 12 months.
I paid this agency a full management fee to find good tenants and to look after my property.
What a costly mistake I made.😡☹️

We were really underwhelmed by Cooke Curtis' efforts to sell our house.

During the time taken to achieve a sale (6 months), it felt like Cooke Curtis were entirely uninterested in us as customers. We were told an estimate of 6-8 weeks to sell and after this period had ended and we had had no viewings for several weeks, we asked what the plan of action was and were told everything was fine and to sit tight. As time passed with no further viewings, we asked for a meeting and eventually were told the house was likely overpriced, though no admission of responsibility was made, despite us pricing the house as per their recommendation. We reduced the price, and things got moving again, but it felt like the onus was on us to make this happen, when we had expected to be led by the 'experts' in what to do and how to proceed.

We had to repeat information numerous times throughout the process before it was seemingly recorded in their systems, including after confirming details in emails. Most notably that we were splitting the chain of our sale and purchase, so there was no onward purchase for Cooke Curtis or our buyer to consider. This was communicated on numerous occasions and in multiple emails and yet we were still being asked if we would break the chain. Whilst on holiday with a 13-hour time difference and after asking for no phone calls during this period, we regularly received calls at 2am our time to check on the status of our onward purchase or wanting to know the name of our estate agent for our onward purchase. This was not only annoying but cost us money to repeat information we had confirmed before leaving in writing, and were assured would be 'at the top of our file'.

Towards the end, it felt like we were being bullied out of our own house by Cooke Curtis, who rang us to tell us that they had agreed with our buyer that we'd move out in 2 weeks' time. This was without discussing it with our solicitor, who was not ready to complete the sale that quickly. We were made to feel like we were being unreasonable, and were pushed and pushed to commit to a date, without agreement from our solicitor that she was ready. It felt like they were acting entirely for the interests of our buyer, rather than us who were paying them.

We received absolutely excellent service from start to finish. Julia was professional, efficient, and incredibly responsive throughout the entire process.
What really set her apart was how she essentially managed the whole chain herself. She was always on hand to offer expert advice to both us and our buyers, and she spent countless hours liaising with and chasing the other estate agents involved. I genuinely believe that without Julia’s management, our chain would have fallen apart. It frequently felt like she was doing the jobs of all the other agents combined just to keep things moving!
She was available at almost any time, even messaging us in the evenings, on weekends, and during her days off at key points in the sale to keep us informed or ensure a swift resolution to any questions.
Highly recommended—we couldn't have done it without her!

Professional, efficient organisation which priced the property realistically and were always extremely helpful. They also kept me informed every step of the way and gave sound advice. The sale proceeded without significant delay even though one of the owners died less than 3 weeks after an offer was accepted. Highly recommended.

I have just completed my sale.
The staff are great and very responsive.
Thankyou to all staff involved.
Sarah was great with the final part of completion.
Highly recommend.

We been using services of this company for selling our house. It was new experience for me and my husband and therefore we needed lots of guidance and advice. All these were provided by their team and even more than we expected. They organised all viewings at the times when we been absent from property and been giving regular feedbacks from their clients - prospective buyers.Their advertising attracted lots of viewers, which show how good they are in presenting property's strong points. As a result we found buyers in few weeks. We really appreciate their efforts, especially after dealing with other agencies while looking for new home. Some agents don't even bother to turn up for viewings or made us to chase them down for days and days not answering our calls and messages. Thanks again to all staff of Cooke Curtis & co for all their efforts and professionalism.
Olga and Derek Pickard

Fantastic experience with all the team at Cooke Curtis & Co. They made the process of renting in Cambridge extremely easy. Jess, and all the team were all lovely to deal with from start to finish. Highly recommend!

Having dealings with this company for the past 3 years with a rented property and would like to just say I’m very grateful with the assistance and service these guys have provided for us, and I have recommended them several times to others, and will continue to do so.

We recently sold a house using Julia Bailey at Cooke Curtis and everything went smoothly with Julia keeping us well informed.

CC rent out two properties for me. They always go the extra mile. Aimee in particularly is excellent.

It took as one hour to get to the arranged viewing of the property we wanted to buy. We told Cooke Curtis we were late due to high traffic in awful weather conditions. However, when we arrived, the Cooke Curtis representative had simply disappeared, i.e. all for nothing. Well, we will find another property with a different estate agent, but I would certainly never ever draw on them to sell any property, actually not even a cookie.

Agent sells houses, I called out of area as a cash buyer.

Very interested in a house just wanted the headline on rental value given the strong price. Simple enough, left a voicemail.

No call so called them back the next day, it took 8 hr for a call back. Appreciate people are busy, when I had a call back they wanted me to register.

I explained being a cash buyer with a criteria. Still days later no rental value was supplied despite promises and the marketing emails are swamping my in box with poor matches.

Called this company three time to arrange a viewing for three separate recently advertised properties. Spoke to Elina, and the usual reply is, "they are fully booked", and cannot accommodate any further applicants for viewing despite me being very flexible. I further asked to confirm the times for the alleged block bookings, not to view the property but to simply witness the alleged "high" interest in the property. She refused to give the details, potentially as she was using this as a filter to screen out certain applicants like me who are easily identifiable as "foreign".
Elina also has unjustified arrogance and if you challenge her, she will accuse you of being rude.I asked her in what manner i was being Rude, and if she actually knew the meaning of the word Rude". In her infantite mannerisms and dictionary "Rude" is when she cannot answer a question and caught out lying. Such conduct is reprehensible and against ARLA rules and regulations, and as such should be struck off their register, if ARLA is to be seen as serious regulator for such companies!