CompTIA Omdömen 79

i paid full price for a CompTIA certification exam and an additional fee for a physical certificate kit. It has now been months, and neither the complimentary kit nor the paid kit ever arrived.

I contacted CompTIA support multiple times. One representative acknowledged the issue and stated I would be refunded. Shortly after, another rep reversed this and claimed refunds weren’t allowed despite me never receiving the item I paid for.

They continued to send copy-paste responses blaming the postal service, offered no tracking number, no solution, and no accountability. After all the back-and-forth, I still don’t have the certificate I paid for, and they’ve refused to honor the refund their own staff promised.

It’s unacceptable in 2025 to operate this way, especially when customers are paying hundreds of dollars for exams. Poor communication, broken processes, and zero customer care.

I’ll never use CompTIA’s services again and strongly advise others to be cautious. Once they take your money, good luck getting any support or resolution if something goes wrong.

Terribly written content. The end of section reviews are confusing and poorly writted and often test content that hasn't been covered yet. The labs are a mystery to me even though I have been in IT for 20 years so my son couldn't be more confused. Overall I can't believe they charge for this course. I asked for a refund and got no response from them. Avoid this at all cost.

Worst customer service experience received by CompTIA. They have taking multiple unsolictored payments from my account due to an error on their end. They still have not refunded my account and it has been over a week now.

Had a transaction for a comptia sec+ exam voucher fail a couple of times and it took my money. I’ve tried going through CompTIA support but it’s not great. I’ve had to get a dispute setup with my bank.

On February 16th, I purchased the Comptia Master Labs for CySA+ and the Comptia CYSA+ Instructor Guide which comes with the instructor eBook. I paid a total of 448,70 Euros including the products, taxes and shipping. I received the email confirming the purchase, however, my order is not even showing up on their website, I have not received the access key for the labs any sign of the books and eBook. I already sent 2 emails to their costumer service I got ZERO responses.

I have now been billed for two months and I have no way to cancel because you need an activation code which I did not receive and have no access to courses.

I have submitted tickets, sent emails, updated emails.... Finally spoke with a real person today, we'll see.

So unfortunate. I have been using TestOut for years. The content and traings have been incredibly useful. The merge into Comptia has reduced this company to 0.

I’d like to update my previous response. About the $350. They told me I wasn’t going to receive my refund and that I needed to schedule the exam after telling me multiple times they didn’t even see my order then told me the only recorded purchase they had from me was back in 2018 which I definitely did not purchase anything from this company ever. As promised I filed with the FTC, STATE ATTORNEY GENERAL and the BBB. Only after filing my complaints did they agree to return my money. So I did get my money back but they made jump through all these hoops after telling me I was not able to get a refund. Do not do business with this company.

To those people working on my case

I applied, did the test and booked for the interview (Yes, you read it right, it is just a damn course, I weren't applied for a job) booked in advance, then on the interview day, click the link and voila, no one showed up, though I need to update Zoom, updated and clicked the link, the link not working, sent an email to them and YES, they told me the class was full and they won't accept any application anymore...

I mean, bro, how hard for you guys to send AN EMAIL to let me know that it was full?

Why do you want me to take a day off work and attend the 15 goddamn minutes interview when just simply said it was full?

Wasted my time, if you guys don't know how to communicate efficiency then you guys need to close the damn customer service department then!!! I have no idea if this is an IT school or not, just simply send an email and can't do it in the first place, what a joke!

Okay, where do I start from? I kept data at home where my weaknesses are. I kept going over them with repetitions and researching them through over materials. My score is between 820-875/900. (Pass rate is 650)

I bought the premium study, which is an e-book and practice tests, (unlimited) where you can see where you need extra help, at the end of the TEST exam, you get a full break down, of the questions you were asked and the ones which you got wrong, I though that's brilliant!

The actual exam is 650-900, pass rate. I took the exam and failed, I was coming across questions that I had zero Knowledge about, where were these questions on my practice exams? I have never encountered before. Now, if I made a mistake, I hold my hands up and take full responsibility but there was nothing I could have done differently.

Someone that is getting 876 (Personal best) to a failure with 556, It just doesn't make sense. I even have the data to back up my claim. I will never ever again use CompTIA!!!

I took the Network+ exam in a learning center and passed with an excellent score in just 30 minutes. Two months later, they invalidated my certificate without providing a valid reason. Initially, they claimed remote software was running on my computer, then they said it was because I didn't use my own PC. Now they're questioning the validity of my score with no real explanation. They are forcing me to retake the exam, but I can't schedule it because I already took it. Communication with the security department is a joke. They have some indian people using AI to write their emails because their English is bad. But these same people are telling you how to interpret the CompTIA agreements. A joke of a company.

Choose othe providers if you are not from USA.. the renewal process for certification is extremely rigid and painful. It doesn't allow payment for PayPal account overseas, you have to vpn into their store to be voucher which you will have problem checking out and be led to another global store you can't even find what you need. It keeps bringing you in rounds, wasting alot of time with slow responding customer service.

This is a classic good example of a company that doesn't care about their members but just out to grab your money .. complacency and arrogance at its best

After hearing what you have done to LTT and NetworkChuck, I will never take any courses/exams with you. You've lost a customer and many many more once this comes to light. I hope you've had a good run and made yourself plenty of money to help fight your cause.

Out of date useless cash grabbing scheme and no one should rely on it to hire someone

Absolutely horrible experience. Can't even log in. Very, very carefully rest my password, no password manager, just straight copy-paste. "Login as XXX failed. Please try again." Ok, maybe my account was deleted? Try to create account. "Email address already associated with a login." Ok, cool, I guess I'll get my certs from somewhere else.

Good evening,

After two months of preparation for the CYSA+ exam, I purchased (order #5421155) a voucher to schedule the exam for September 1, 2024. However, when attempting to book my exam, I encountered a 500 error stating that my access to the Pearson VUE website is restricted, 'Your access to the Pearson VUE website is restricted at this time. This could be due to a variety of circumstances, including past payment issues, etc.' Despite trying multiple devices, the issue persisted.

This situation has caused significant stress and frustration. Initially confident and prepared, I am now feeling anxious and unready due to this unforeseen technical issue. I tried again on September 2, 2024, but the problem remains unresolved.

I have lost nearly three days and am no longer confident about taking the exam. I request Pearson VUE address this issue by providing a complimentary exam voucher for a future date to compensate for the time lost and the stress caused.

Thank you for your understanding and assistance.

Best regards,

Eric Bailey
USMC Veteran

I have taken 4 tests to obtain my 3 Comptia Certifications, A+, Security+, and Net+ (twice). 3 of them were done through a testing center through my school and 1 was online through PearsonVue. My experience with PearsonVue testing was good, I elected to take it at 9pm at home and it only took me about 10-15 mins for the queue and pretest setup. For my A+ and Sec+, I used college class material to study and what they provided to the teachers cover 90% of the questions that i got on my tests. For my second Net+ exam, I studied using the CertMaster Questions and Study Guide Bundle that I bought off the website and it helped as it increased my score from my first attempt of 632 to my passing of 785. The questions on the Net+ were essentially the same as what i studied, just slightly worded differently and the PBQs were easy. Only issue I have with the tests is that A) they included questions that dont count towards your score but they dont identify them so you could waste essential time on questions that dont matter what you put and B) They dont tell you what questions you missed, just the topic, like you dont have to share the correct answer but I would have like to see just the exact question so I can figure out if i missed the 50/50 questions.

Update:
Pearsonvue customer service called and rescheduled my exam and apologized for i had to wait more than 2 hours in the check in stage, moreover they provided a goodwell coupon toward any exam i wish to take in a year, i also discovered that i could have 90 days grace period to pay the annual fees and submit any courses i have taken during the period my certification was active, thanks God what a bless, i definitely had a very hard time scheduled 3 times and finally failed but i guess my efforts had finally paid, God is good, thank you comptia.

My initial post below
Horrible experience, because of technical issue on the onvue site and camera issue i had to reschedule 3 times, in one of these times i stayed more than 2 hours in the queue IMAGINE and you get NO REFUND for cancellation they send you between comptia and pearsonvue.. the servers + exam was nothing like the material on comptia or youtube and extremely difficult, very few questions were similar, the customer service tools and software used for assistance are very poor looking at yhe amount of money paid for the exam,moreover the experience you get at work is 100 time valuable and logic than the exam...i would suggest taking the udemy course but don t waste your money on the exam....hope that helped

I had to wait at my desk for over a hour for a proctor for the CompTIA Perason exam. Last time the check-in for a CompTIA exam took 5 minutes, not 90 minutes. I do NOT recommend.

Do not fall for the positive reviews about this IT certification. I took their training course, and it's horrible. It is very memorization-heavy, but when it comes to doing the actual labs and PBQs, none of what you learned really applies to it because it's so broad. If you want to do well on it, you have to take another training to a third party to better understand it, like Udemy because Comptia's training sucks.

The stupid proctor cancelled my exam because he said I should move the camera. My camera was on the stand. Before I moved it, I asked permission and waited, but no response from him. So, I went and moved it. Suddenly, he messaged me my exam was revoked because I moved. He could've let that pass. Pathetic.

I filed a complaint and they didn't offer me anything. Remind you this stupid certificate cost about $300 CAD. I wasn't even able to take the exam and was revoked unfairly and no refund!

Customer service is horrible. I emailed and called and had to talk to a different person all the time. Every one of them was dismissing the issue, they were hard to hear on the line, or cancelling the call because they had a "technical issue". This is an IT company. Pathetic.

On my next exam attempt, Pearson Vue asked me to close all my apps. Their stupid app cannot detect that I closed my applications before the exam. So, the proctor revoked my exam again. Luckily, on this one, I was able to reschedule it without paying. Still, I wanted to take the exam on the day I took it.

As a resident of Europe with a keen interest in advancing my career through IT certification, I eagerly invested in a package deal from CompTIA that promised both a comprehensive course and an exam voucher. With high hopes and dedication, I delved into the course materials, preparing diligently for the impending exam. However, what transpired when I attempted to redeem the voucher left me deeply disheartened.

Despite my earlier excitement and dedication to the course, it was only when I recently decided to schedule my exam that I discovered a critical flaw in CompTIA's service. The voucher provided, which was a key component of the package I had purchased, could not be utilized at European testing centers. This revelation came as a shocking disappointment, effectively rendering my months of study and preparation futile.

In my frustration, I promptly reached out to CompTIA's customer support, expecting a swift resolution to this oversight. Unfortunately, my experience with their support team only exacerbated my dismay. Despite clearly articulating the issue and the significant inconvenience it posed, I was met with a prolonged delay in response.

When a resolution was finally offered, it fell far short of satisfactory. Rather than taking responsibility for their error and providing a viable solution, I was left to navigate the complexities of resolving the issue myself. CompTIA's suggestion that I either manage dealings with their voucher provider independently or purchase an alternative voucher at my own expense was both dismissive and unacceptable.

As a customer who had invested time, effort, and money into CompTIA's services, I expected a far more accommodating and supportive approach. Their failure to acknowledge and rectify their mistake reflects poorly on their commitment to customer satisfaction, particularly for those residing outside of the United States.

In conclusion, my experience with CompTIA has been one of profound disappointment and frustration. I caution fellow European residents against investing in their services until they demonstrate a genuine commitment to rectifying such oversights and improving their customer support. Until then, I cannot in good conscience recommend CompTIA to others seeking IT certification.