Compare The Bathroom LTD Omdömen 

I ordered a shower which was faulty.
Great communication and new one arrived a day later.
Brilliant service

Good product and cheaper than I could buy trade from a merchants

Blown away with the extremely high standard of customer service. Order for bathroom bits including toilet arrived on time, queries responded to super quickly and most importantly went above and beyond to ensure I was satisfied. All in all, a super competitive and reliable supplier. Thank you for a very pleasant experience and look forward to dealing with you again very soon.

Had a fault with a toilet seat. Replaced and good communication

What a fantastic experience- nothing was too much trouble - I ordered the wrong part and they were happy to exchange- everything was as I expected- very happy to use - I think sometimes people expect unreasonable service and have no patience!!

As good as expected. Easy to fit, no problems at all

Great service

Disappointed as had to keep calling to get an update on purchase n when it was getting delivered as delivery company failed to call n give time n date

First of all I will admit to my error of not checking the products within the 14 day period, but due to the companies mess up of delivery this didn’t happen. I contacted the company when our tradesman opened the boxes to fine that both toilet cistern housings were broken and no cistern or push flushes were present. The company offered me £80 partial refund and would send the cisterns, when I queried this amount as we had spent a lot of money on two lots of bathroom furniture they increased the offer to £100 plus cisterns sent, I was happy with this offer and accepted. I was them emailed to say they wouldn’t honour this offer as I hadn’t checked the items within the required 14 day period. So I sent the below which I’ve had no response to.
if you check back they didn’t even turn up when they were supposed too as a HGV was sent when they were told a HGV wouldn’t fit, so we had plumbers booked for the day after supposed delivery and they couldn’t come back until now, so your company has actually cost us a lot of money, 1) for a incomplete product and broken units, 2) traders wages we had to pay as we couldn’t give them 24 hours notice of not starting, 3) days wages for myself and husband for a no show and then arranging another day. 4) rearranging tradesman which again we’ve had too pay for, only for the product too be broken and incomplete. These products had been loaded and unloaded by the haulage company.
After all that I still didn’t leave a bad review, well I’m sorry if you can’t honour a goodwill gesture after all that, I sure will now.
To add insult, I then receive from the so called customer services manager,
a comment stating enjoy your goods when he knows they are broken as I sent photographic evidence, obviously thinks he’s something, no wonder others have complained about his attitude, just not necessarily.
With regards to your reply, you will note, I actually stated to yourself it wasn’t even about the money in the end. It was the disgusting sarcastic comment made by yourself saying enjoy your product, when you knew it was broken, it was totally unnecessary and totally unprofessional. But having conversed with you it’s more than apparent that you are of character where you think you are above everyone else, even the owners of the company.

Dreadful company...I've given 1star only because there is no facility to give zero stars.... unhelpful staff with poor product knowledge and prepared to avoid their responsibilities. Avoid at all costs.

I can not emphasise enough how terrible this company is!
From the moment i bought a spa bath from them to the point i gave up trying to get help with it the whole process has been awefull. Firstly the shipping time they stated was wrong, then the bath/panel/and pump all arrived damaged, the packaging was ridiculous, a £600 bath stood upright on a pallet with only a tiny amount of shrink wrap to protect it, which it clearly failed to do resulting in every item in the bundle being damaged, after a few phone calls and pictures sent they agreed to send a replacement, which they did but sent the wrong bath panel, and with the same terrible packaging it was a miracle this bath wasn't damaged too.
Finally when i got it installed it leaked and the spa feature although pumping water does not function correctly with no air bubbles.
Clearly an issues with the air valve. Having seeked a professional opinion from a company with 25 years experience working on whirlpool baths they confirmed this yet comparethebathroom have chosen to completely deny this and have washed there hands with the whole issue. AVOID THIS COMPANY AT ALL COSTS OR IT WILL BE AT YOUR OWN COST AS IT HAS BEEN FOR ME!!

I personally am not quite sure why there are so many negative reviews. I ordered a duo toilet basin sink on the 22nd January 2023 and contacted them by email on the 26th January for a delivery date, within 12 hours Catherine replied asking me to call the next day and they would be able to confirm a date and time. The following morning the delivery company called me asking me for a preferred time for my delivery on the 27th January. I chose the afternoon and it duly arrived well packaged, everything in that should be for full fitting and undamaged. So I have no hesitation in providing a 5 star review.

Items late and damaged, do not buy for them.

Really poor customer service, I’ve contacted them several times now to send assembly instructions for the duo sink / toilet 2 in 1 unit, and now they’ve got the money, they are just ignoring my messages.
Avoid using this company.

I didn't install the radiator valves I ordered for a few months, and when I came to install them I had been sent the wrong items. Obviously a genuine mistake from the company (proved by the receipt) but they refused to help and shut down my messages each time - despite still selling the items I had been sent in error, so they could have put them back in stock. Very, very poor customer service.

Worst company ever. toilet arrived broken but would not replace unless I paid £35 to ship the replacement part!
Opened a dispute with paypal they then threatened me with court action!
Very rude and threatening customer service. Avoid at all cost!

Don't bother!!!

Long delays for delivery despite chasing several times. The basin was too big for the vanity unit. Because we told them more than 30 days after delivery (due to delays with our builder having the shower room ready) they wouldn't replace the item for free or offer a refund. They told me I'd have to pay £35 for the item to be collected. Despite the issue being their fault. No one ever answers the phone on the contact number they supply... don't bother, rubbish company.

I have a leak from a faulty valve on my shower. My plumber has been trying to get the part for a year without success. The first person he dealt with got sacked and he can't seem to get anyone else in the company to do anything about it. Meanwhile, i have a permanent leak and I'm on metered water, so it's costing me money.

Excellent service they was a delay in dispatch when I checked. So I contacted them and they were very help full sorted the problem and my RAK toilet was dispatched overnight and received the next morning.
Excellent service well packaged on a pallet the delivery driver gave excellent service as he help me with unpacking and checking for damage all OK