Good stuff
Good stuff! Easy set up and usage! Simplicity at its best!
2 oktober 2026
Omdöme utan inbjudan
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
Defined by Connection. Dedicated to Support. For over 30 years, Commtel has engineered UK-made intercoms built to last. Our commitment goes beyond hardware – we build genuine partnerships with installers and distributors, providing expert guidance and support at every stage. Robust solutions, reliable performance, and a team that stands by your success.
Kontaktuppgifter
Orchard House, 39 Gatwick Road, RH10 9RB, Crawley, Storbritannien
- 01306 710 120
- sales@commtel.io
- commtel.io
3,4
Medel
5 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer Service & Beyond.....
Spoke to Elliot today in regard to a recent order for one of my elderly customers. I felt that he went beyond for such a small order. What may seem like a trivial thing to some of us, my customer had fixated on these items. He will be very happy.
Great Customer Service. Thanks
7 augusti 2026
Omdöme utan inbjudan
Svar från Commtel Ltd
Hi Sarah,
Thank you so much for your kind review. We're delighted to hear that we were able to help, and it's great to know your customer is happy with the outcome.
We always aim to go the extra mile whenever we can, so your feedback means a lot to Elliot and the rest of the team. Thank you for taking the time to share your experience!
Terrible system for electric gates
We have used a Comtel Control system on our electric gates for some years now. The gates are excellent aside from the Comtel system which was not our choice, specified by the gate supplier, and is absolutely appalling. Handheld remotes work eventually but as for this working from a phone, it's erratic at best. I'm writing this review after my wife and I wasting north of ten minutes trying to get the gates to open and lock open. This is not an isolated issue. This system is dire - do not buy it.
16 juni 2026
Omdöme utan inbjudan
Svar från Commtel Ltd
Hi Mr Davies,
Thank you for taking the time to leave a review. We're sorry to hear you've been experiencing difficulties with the system.
From your comments, it sounds like there may be two separate issues. The handheld remotes are not supplied or controlled by Commtel, so unfortunately we wouldn't be able to diagnose any problems relating to their operation.
However, we'd very much like to help with the phone-based access side of the system. If calls or gate activations are proving unreliable, our technical support team can carry out some remote diagnostics and investigate whether there is an issue affecting the intercom system.
Depending on the nature of the fault, your installer may need to become involved, but our team may be able to identify and resolve the issue remotely in the first instance.
Please contact our technical support team on 01306 710 120 (Option 1) and we'll be happy to assist.
Kind regards,
The Commtel Team
Absolutely atrocious customer service
Absolutely atrocious customer service. I bought an Optimus EK1 gate intercom just over a year ago. The product says that it has a 2 year manufacturers warranty. The unit has just stopped working. The unit is totally dead despite electricity getting to it. I rang Commtel, only to be told that because I was not a registered Commtel installer they couldn't help me. I am a qualified electrician and I fitted the intercom, it has worked perfectly for the past year but now it has stopped working and is totally dead. They are refusing to fulfil their warranty/guarantee, I am appalled by their response. I have lost over £500, Trading Standards will be involved. What a terrible company, I would give no stars if I could.
8 juni 2026
Omdöme utan inbjudan
Svar från Commtel Ltd
Hi there,
We're sorry to hear you've experienced an issue with your intercom and that you've been left feeling disappointed.
The Optimus EK1 is supplied through our distribution partners, who purchase the products directly from us and provide them to installers. As such, warranty claims and any replacement parts are handled through the original distributor.
If you could email us at hello@commtel.io with the serial number of the intercom and the name of the distributor it was purchased from, we'll investigate the matter and liaise with them to help move things forward.
We appreciate your feedback and welcome the opportunity to help resolve this issue.
Best wishes,
Sam
Commtel Ltd
Poor Customer Service
I've been a customer with Commtel for a number of years and all going well until we had to replace a SIM card. Almost two weeks after the request to activate was made and nothing has happened. I was promised several callbacks which never materialised and no communication from the company after deadlines passed. I have now cancelled my account with them. Just let themselves down by poor customer service.
3 september 2025
Omdöme utan inbjudan
Svar från Commtel Ltd
Dear GB,
Thank you for taking the time to share your feedback – we really appreciate it.
I’m sorry to hear you’ve experienced difficulties with your SIM activation. We want to get this resolved for you as quickly as possible, so please do get in touch with us directly. You can reach us at hello@commtel.io or on 01306 710 120, and we’ll make sure the right person looks into this straight away.
Best wishes,
Sam
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.