Finding Coffee Club has really saved me money and given me the chance to keep enjoying my favourite Nero Latte, which has been creeping up in price over the last year. The app is quick to load the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing customer service from people who value their customers. I had a lot of problems and Kelsey and her team sorted it out for me. At times I was a pain, but Kelsey's patience with me was remarkabl... Se mer
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Being a regular coffee drinker, Coffee Club makes my daily visits much more affordable. I love getting 25% off my coffee each day. I've told my friends and family, who are now also enjoying the benefi... Se mer
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Always great friendly service with a smile. We have recently moved to Whangarei from Auckland, Okara Coffee club has such a relaxed inviting atmosphere, Great coffee and food. Definitely going to be... Se mer
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Företagsinformation
Skrivet av företaget
The UK's largest Coffee Club, offering members 25% off barista-made drinks nationwide, 7 days a week.
Kontaktuppgifter
Birkby Grange 85 Birkby Hall Road, Birkby, HD2 2XB, Huddersfield, Storbritannien
- help@coffeeclub.co.uk
- coffeeclub.co.uk
4,7
Utmärkt
354 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Speed of reply and willingness to help…
Speed of reply and willingness to help and act were of a high standard.
Please pass on my thanks to Kelly.
30 september 2026
Svar från Coffee Club
Thank you for taking the time to leave such a positive review. We're delighted to hear that you were pleased with the speed of our responses and our willingness to help. Providing excellent customer service is very important to us, and it's wonderful to know that this was reflected in your experience.
We will be sure to pass on your kind thanks to Kelly, who will be thrilled to hear your feedback.
I needed to change my email address and…
I needed to change my email address and the agent that did it was able to do it first time without any hassle.
22 september 2026
Svar från Coffee Club
We're delighted to hear that our agent was able to update your email address first time and without any hassle. We always aim to make things as simple and straightforward as possible, so it's great to know you had such a smooth experience.
Very helpful advisor today
Very helpful advisor today. Thanks for resolving my question
14 september 2026
Svar från Coffee Club
We're delighted to hear that our advisor was able to help and resolve your question for you. Thank you for your kind feedback, and we're pleased we could assist.
The ease of using the app
The ease of using the app. Saved significant amounts of money thanks to the coffee club app. Highly recommend!
30 juli 2026
Svar från Coffee Club
Thank you for your fantastic review! We're delighted to hear that you're finding the app easy to use and that it's helped you save a significant amount of money. Making great savings simple and accessible for our members is exactly what we aim for. Thank you for your recommendation, and we hope you continue to enjoy all the benefits Coffee Club has to offer! ☕😊
Fast replies and unearthed the problem
Fast replies and unearthed the problem
Polite an efficient
14 juli 2026
Svar från Coffee Club
Thank you for your review. We're delighted to hear that you received fast replies and that our team was able to identify and resolve the issue for you.
Providing polite, efficient service is what we strive for, so it's wonderful to know that was reflected in your experience.
Thank you for choosing Coffee Club, and we hope you continue to enjoy all the benefits of your membership.
Amazing customer service from people…
Amazing customer service from people who value their customers. I had a lot of problems and Kelsey and her team sorted it out for me. At times I was a pain, but Kelsey's patience with me was remarkable. Thank you so much, I hope to continue my relationship with Coffee Club for years to come ❤️
3 juli 2026
Svar från Coffee Club
Thank you so much for your wonderful review. We’re delighted to hear that Kelsey and the team were able to support you so well. Your kind words about their patience mean a lot, and we’re so pleased everything was resolved for you. We truly value your loyalty and look forward to being part of your Coffee Club experience for many years to come.
Always great friendly service with a…
Always great friendly service with a smile.
We have recently moved to Whangarei from Auckland, Okara Coffee club has such a relaxed inviting atmosphere, Great coffee and food. Definitely going to be our regular when we're in the city.
21 juni 2026
Omdöme utan inbjudan
Svar från Coffee Club
Thank you so much for your lovely review. We’re delighted to hear you’ve experienced great, friendly service with a smile. It’s wonderful that your move to Whangārei has been made a little warmer by the relaxed, inviting atmosphere at the Okara Coffee Club. We’re thrilled you’re enjoying the great coffee and food, and it’s fantastic to know we’ll be your regular spot when you’re in the city. We really appreciate you taking the time to share your experience.
Svar från Coffee Club
Thank you for your feedback. We’re delighted to hear you’re enjoying the amazing savings with the Coffee Club. Your comments are very much appreciated.
This has usually worked fine for me BUT
This has usually worked fine for me - either you scan a QR code, enter a discount code or just show the app and the barista takes the amount off. What is galling though is only 2 months into my membership year they have now lost their arrangement with Black sheep coffee.
In London this is a major loss and hugely brings down the number of outlets where this app is of any use. I’m sure they should have known this was coming and should have told people in advance before they purchased it. I for one will never renew after this year - just Caffè Nero is not enough.
And a poor deflecting response below from them too straight off the bat about having no “liability” for supplier changes, sorry but no one here is filing a lawsuit/ making you liable/ suing over a coffee discount - you’d think you could act though with a bit more integrity and awareness when half your offering goes into thin air. Good bye.
31 mars 2026
Omdöme utan inbjudan
Svar från Coffee Club
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
We will use reasonable endeavours to update our site to show the particulars of participating venues and the terms of their availability.
Participating venues may, however, be entitled to withdraw or to change the terms and conditions of their availability after you have become a member and we shall have no liability for any such withdrawals or changes in terms and conditions or availability.
Anything else we can assist with please do get in touch with the team.
Great value for money
Have been using coffee club for a while now. Luckily we use Cafe Nero quite a lot, who support Coffee Club, and have saved a considerable amount of money.
Would definitely recommend.
27 februari 2026
Svar från Coffee Club
Thank you so much for your lovely review!
We’re really glad to hear you’ve been enjoying Coffee Club and saving money, especially with your visits to Caffè Nero.
We appreciate your support and recommendation, it means a lot to us. Enjoy your future coffees!
I got my usual discount from Cafe Nero…
I got my usual discount from Cafe Nero . Your system works well. My only negative is that sometimes I cannot access a discount a second time on any given day. Overall , your facility is excellent.
26 februari 2026
Svar från Coffee Club
Thank you for your feedback and for using Coffee Club, we’re really glad to hear the discount works well for you at Caffè Nero.
We appreciate you mentioning the issue with accessing a second discount on the same day. Some locations have limits on multiple uses, but we’re always reviewing how to make this smoother and more consistent.
Thank you again for the kind words about the service overall, we’re pleased you’re enjoying it.
A lot off time I can't jus it doesn't…
A lot off time I can't jus it doesn't work...
Baristas don't like....
In my stetment don't show discount sometimes......
26 februari 2026
Svar från Coffee Club
I’m really sorry to hear you’ve had trouble using the app and that your discount didn’t always show on your statement. That’s definitely not the experience we want for you. If you can email into at help@coffeeclub.co.uk we will be happy to look into this issues for you.
Big saving
Such a big saving when buying coffee at work. Well worth the subscription
16 februari 2026
Svar från Coffee Club
Thank you for your feedback and for using Coffee Club, we’re really glad to hear the discount works well for you.
Saving daily
App works well and I get a saving on my coffee every day making it great value.
26 februari 2026
Svar från Coffee Club
Thank you so much for sharing this, it’s wonderful to hear that you’re getting daily value from the app. Saving on your coffee every day really does add up, and it’s great to know the app is working smoothly for you and becoming part of your routine.
Enjoy every sip and every saving!
Svar från Coffee Club
We are happy to know that you received a quick response. We appreciate your feedback and your time.
Kelsey is a star
Really helpful customer service. Kelsey was so polite and efficient. Really reassuring in her manner
5 december 2025
Svar från Coffee Club
We're happy to hear that Kelsey was helpful! We appreciate your kind words about the polite and efficient support you received. Thanks for your feedback.
An app that always works
After my app failed to work Kelsey sorted things out perfectly apart from the complimentary voffee link that didn't work and reported as Spam
15 oktober 2025
Svar från Coffee Club
We appreciate your feedback and are glad things were sorted out with Kelsey.
My experience was made great by the…
My experience was made great by the lady that served us. Miss Aqueler deserves a promotion❤️
5 oktober 2025
Omdöme utan inbjudan
Svar från Coffee Club
We're happy to hear that your experience was so positive.
Fantastic
I had a problem logging into my app and the person I contacted were absolutely brilliant sorted out problems within an email great customer service 
2 september 2025
Svar från Coffee Club
We're happy to hear that the support team resolved your login issue efficiently via email!
Svar från Coffee Club
We're happy to hear that your issues were resolved quickly and that you found our team friendly. 🥰
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