I can’t recommend this small business enough. The level of hard work and dedication really shows in everything they do. It’s clear they genuinely care about their customers and take pride in th... Se mer
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Det här tycker kunderna
Hello you gorgeous bunch Well ... your outfits are absolutely stunning & I cant thank you enough for resizing my top. Solaris trousers & tops in range of colours & phoenix dress purchas... Se mer
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I have shopped with the coco gang now for nearly 10 years and i cannot fault them at all. 100% great customer service, the products are amazing quality and packaged well. Now with their own coll... Se mer
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Not good.. paid for my goods two weeks ago. Still not received my order ! Not have a reply from them. So not impressed. Will have to get a refund unfortunately. Was looking forward to receiving the dr... Se mer
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Företagsinformation
Skrivet av företaget
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Kontaktuppgifter
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, Storbritannien
- info@cocobooloves.com
- cocobooloves.com
3,8
Bra
206 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Stand Out Styles & Great Service
I can’t recommend this small business enough. The level of hard work and dedication really shows in everything they do.
It’s clear they genuinely care about their customers and take pride in their work. Supporting businesses like this is a no brainer.
Thank you for always providing me with a range of unique styles.
7 april 2026
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi Kirsty,
Thank you so much for taking the time to leave us such a kind 5* review. It really means the world that you appreciate what we do so much.
We can't wait to welcome you again, and thank you so much for choosing us. We really appreciate you.
Sending lots of love,
CBL Team
I havnt received my item
18 mars 2026
Svar från COCO BOO LOVES
Hi Vickie,
We hope you’re well, and thank you for your order with us.
We’re really sorry to see that you felt disappointed and left a 1★ review, so we wanted to reach out and provide some clarification. Your order, placed on 18th March, was for a pre-order item. This is clearly indicated on the product page, and the purchase button is labelled “PRE-ORDER”, and there are shipping disclaimers both above the button and within the product description. As noted, all pre-order dates are estimated.
The original estimated dispatch was for last week, however, there has been a slight delay from our factory, and we are now expecting the stock to arrive next week. As soon as it lands, your order will be shipped immediately.
As a small business, our reputation and customer experience mean everything to us. We truly value every single customer, whether new or returning, and we always aim to be as transparent as possible.
We hope this helps clarify the situation, and if you feel this resolves your concerns, we would really appreciate you reconsidering your review.
If there’s anything further we can help with in the meantime, please don’t hesitate to get in touch, we’re always here to help.
Wishing you a lovely day,
Coco Boo Loves Customer Care Team
Gorgeous quality clothes
I’ve had a few pieces from CocoBoo Loves. Gorgeous quality, I love them.
20 mars 2026
Svar från COCO BOO LOVES
Hi lovely,
Thank you so much for taking the time to leave us a 5* review. We're so happy to hear that you appreciate what we do.
We can't wait to welcome you again.
Lots of love,
Team CBL :) x
Not good.
Not good.. paid for my goods two weeks ago. Still not received my order ! Not have a reply from them. So not impressed. Will have to get a refund unfortunately. Was looking forward to receiving the dress. Strange how they have asked for a review before I’ve had the goods
18 mars 2026
Svar från COCO BOO LOVES
Hi Dr Barbara
Although you made the purchase on 16th March, you have purchased a pre-order style, which is signposted on the website; the button to purchase reads 'PRE-ORDER', there is also a shipping discaimer directly above this button, and another disclaimer within the product description. We are really sorry if this was missed at the time, however this is the reason why your order hasn't been shipped out yet. We certainly are not a small business abstaining from shipping your order. We actually can't wait for you to receive it.
As a small business, a positive reputation is of paramount importance to us. We have a loyal following, but we also have many new visitors like yourself purchasing from us, which is wonderful. In light of this, we really hope that this clarification goes towards reconsidering the 1* review.
If you do require anything else from us, please don't hesitate to reach out.
Kind regards,
CBL customer care team
Fabulous Company
Hello you gorgeous bunch
Well ... your outfits are absolutely stunning & I cant thank you enough for resizing my top.
Solaris trousers & tops in range of colours & phoenix dress purchased
The amount of people that have asked where my outfits were from & I've guided them to your website ❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥
Southport Weekender was off the chart as always and I'm looking to get in on the Ibiza trousers 💫🌟💫
Your outfits are festival fabulous 💫🌟💫❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥
1 mars 2026
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi lovely,
Thank you so much for taking the time to leave us such a fabulous 5* review. We really appreciate you :)
The Ibiza sequin trousers are set to be a huge favourite, and we can't wait for you to have them, and see their true beauty in person.
We can't wait to welcome you again soon.
Much love,
Team CBL x
Great service, quality and products
I have shopped with the coco gang now for nearly 10 years and i cannot fault them at all. 100% great customer service, the products are amazing quality and packaged well.
Now with their own collections the quality in service, packaging and the product has not changed one bit. They arw very much about their customers.
Thank you Mel, Vic, Marisa, (not forgetting Leon) and the team.
7 mars 2026
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi Katherine,
You are an angel. Thank you so much for taking the time to leave us such a lovely 5* review. We truly appreciate your support throughout all those years. We are so grateful to have you as part of our community.
We can't wait to see your name again.
Much love,
Team CBL
My beautiful phoenix dress arrived in…
My beautiful phoenix dress arrived in the most stunning packaging. I felt like a princess opening it. Then, the colour and design of the dress was even more stunning. I have had so many compliments from wearing this dress. Thank you a million Cocoboo. Keep doing your magic for us 💕❤️🩷💜
20 februari 2026
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi Theresa,
Thank you so much for taking the time to leave us such a kind 5* review. We appreciate you so much.
We're so happy that you love your dress. The Phoenix mesh dress has been a true favourite, and we absolutely loved creating it. Here's to many more compliments for you ;)
Much love,
CBL customer care team
DO NOT ORDER
I would strongly advise not using this company under any circumstances.
I ordered a dress from them which they claimed had been delivered, but I never received it. I contacted their customer service asking for more information about where it had been delivered, as nothing had arrived at my address. They provided no useful details and simply said they would raise an investigation with the courier.
After waiting 20 days, they came back with the “outcome” that the courier said it had been delivered — therefore, in their view, it was delivered. That was the end of it. They refused to offer a refund or send a replacement, despite the fact that I never received the item.
The whole process was extremely frustrating and unhelpful. There was no attempt to actually resolve the situation or support the customer. Very poor customer service and a complete lack of accountability.
I am now seeking legal advice regarding this matter.
I would not recommend this company to anyone.
UPDATED – Just to confirm for anyone reading this review after seeing the company’s response: this was the first time I have ordered from them.
The image provided on the tracking page as “delivered” was simply a photo of a bag, with no additional information or context showing where it had been left.
I checked with neighbours and also contacted Royal Mail. My partner and I both work full-time, so the parcel was definitely not delivered directly to us.
The company also attempted to get this review removed, which says a lot
11 februari 2026
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi Fay,
We’re very sorry to read your review and that you feel disappointed with the outcome of this situation.
When you contacted us to report that your parcel had not been received, we immediately raised a formal investigation with Royal Mail. This is the correct process required by the courier and it can take up to 20 working days while they review the delivery scan, GPS data, and confirm details with the local delivery office.
At the conclusion of this investigation, Royal Mail confirmed that the parcel was scanned as delivered to the delivery address provided at checkout. As a small independent business, we must rely on the findings of the courier’s investigation where delivery has been confirmed through their tracking and delivery systems.
We completely understand how frustrating it can be when a parcel cannot be located after being marked as delivered. In these situations, Royal Mail typically advises customers to check with neighbours, other household members, or their local delivery office in case the parcel has been placed in a safe place.
In some cases where parcels appear to go missing more than once at a particular address, couriers recommend that the recipient contacts their local delivery office directly so they can review any potential delivery issues associated with that address.
We always aim to support our customers wherever possible and are happy to provide any further documentation from the Royal Mail investigation should you wish to follow this up with them directly.
Kind regards,
CBL customer care team
UPDATE - We’re sorry that this situation remains unresolved and appreciate the opportunity to clarify a few points for anyone reading this review.
When the parcel was reported as missing, we immediately raised a formal investigation with Royal Mail in line with their non-delivery procedure. As part of that investigation, Royal Mail reviewed the delivery scan, GPS data and the delivery records held by the local delivery office. The outcome provided to us confirmed that the parcel was scanned as delivered to the address provided at checkout.
We would like to clarify that we did not attempt to remove this review for sharing an honest experience. The review was flagged through Trustpilot’s standard moderation process because some statements did not accurately reflect the actions taken by our business. Trustpilot assessed the review and chose to reinstate it, which we fully respect.
Throughout this process we have followed the appropriate procedure required by the courier and have provided the information available to us from Royal Mail, including the delivery confirmation and investigation outcome. For this reason we respectfully refute the suggestion that we did not attempt to assist or follow the correct process.
We understand how frustrating situations like this can be and we remain happy to provide any documentation from the Royal Mail investigation should it be required.
Honestly so so
Honestly so so, the quality of trousers was not the best so I returned them, which is fine, it happens. But the after service is total nonsense. In their return policy they give you a window to return the trousers - at your own cost. Again, it’s probably a new company, that’s fine by me, but then the refund they issue only 14 business days after the inspection of goods. Now, this is clearly done not to disrupt their business cash flow but that shouldn’t be customer’s job to ensure their cash flow is steady. Find a different way of managing your financial side, this is NOT it!
19 januari 2026
Svar från COCO BOO LOVES
Hi there,
Thank you for taking the time to leave us a review.
We’d like to clarify that our 14 working day refund timeframe is not in place for cashflow reasons, as suggested. Returned orders are a continuous and normal part of any retail business, so refunds are processed regularly regardless of the timeframe. The policy simply allows our small team adequate time to carefully receive, inspect, log and process each return correctly.
This policy has always been the same and is clearly displayed on our website so customers can make an informed decision before purchasing. These terms are accepted at checkout when placing an order.
As a small, family-run business with a small team, we operate very differently to large corporations. Each returned item is individually checked and processed in order, and we’re pleased to confirm that your refund was completed fully within the stated terms.
We appreciate that not every product is right for every customer, and we’re sorry the trousers weren’t for you. However, we believe our aftercare and policies are transparent, fair and clearly communicated.
Wishing you all the best vibes 😊
Coco Boo Loves Team
AVOID
REFUND PROCESS IS A JOKE!
They received my return 19th December. Today is 16th January and I STILL have no refund. They keep saying they’ve “processed it their side” and there’s nothing more they can do. I think they do it so you raise it with the bank and the bank refund you for fraud and they can keep it. Because any other small company would offer a bank transfer at this point. For starters I was very patient and did not complain, but now they’ve said there’s nothing more they can do and reading reviews this has happened more than once
15 januari 2026
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi there,
We’re genuinely sorry to hear that you feel this way, and we understand how frustrating it can be when a refund takes longer than expected.
However, we would like to categorically clarify that we do not operate in the way suggested. We do not, and would never, withhold customers’ money or rely on banks to refund customers on our behalf.
Your refund has been fully processed on our side, and we have provided evidence of this both via email and other oplatforms, including screenshots confirming the transaction. Once a refund is processed, funds typically take up to 24 hours to clear, however banking clearance times are entirely outside of our control and can vary depending on the bank.
We would not offer a bank transfer in this situation, as the refund has already been issued and doing so would risk a duplicate payment being made. At this stage, the most effective next step is to contact your bank directly, as they are able to see pending or processing funds that are no longer visible to merchants.
We appreciate that delays are frustrating, and we have done everything within our control to resolve this and provide transparency throughout. We remain happy to assist further should your bank require any additional confirmation from us.
Many thanks,
Team CBL
Love Cocobooloves ❤️
I’ve purchased a few bits from the girls now (summer & winter clothes). Always beautiful handcrafted garments. These are so unique at such a competitive price. I get compliments whenever I wear them and I love that they’re more or less ‘One off’s’. The quality is amazing I’ve never had any problems. I get a lovely little note as gratitude for my purchases and always quick delivery. One of my favourite boutiques ever!
14 januari 2026
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi Nicola,
Thank you so much for taking the time to leave us such a lovely and kind 5* review. We're so happy to hear that you love and appreciate what we do.
We can't wait to welcome you again.
Thank you ever so much again.
Much love,
Team CBL
Love
Love love love . Love my clothes, loved the customer service will definitely not be my last order… highly recommend
18 december 2025
Svar från COCO BOO LOVES
Hi Kerry,
Thank you so much for taking the time to leave us such a kind 5* review. We appreciate you so much, and we can't wait to welcome you again.
Much love,
Team CBL :) x
refund policy is not the best
refund policy is not the best, clothes nice but overpriced
24 mars 2025
Svar från COCO BOO LOVES
Hi there
Thank you for taking the time to leave a review.
We’re really pleased to hear you loved the clothes, and we’re sorry to hear the refund process didn’t meet your expectations. As a small, family-run UK business, we don’t have the same automated returns systems as large retailers. Each return is received, logged, and then quality checked to make sure everything is accounted for and in the correct condition before a refund is processed.
Our policy is to ask customers to allow up to 14 working days for refunds once a return arrives with us. That said, more often than not we complete refunds well within this timeframe, but during peak periods it can take the full window due to our small team and careful checking process.
Regarding pricing, we completely understand that value is personal. Our prices reflect the reality of making most of our garments in the UK, paying fairly, and producing in smaller batches rather than mass production. We also invest heavily in our own exclusive prints, designs, and development, which we take a huge amount of pride in.
If you’d like to share your order details with us, we’d be more than happy to look into your return/refund specifically and ensure everything has been handled correctly. We have noticed that the referenced order number, #94694 was not returned to us for refund/exchange.
Kindest regards,
CBL customer care team.
Ordered beautiful sequin trousers
Ordered beautiful sequin trousers. They arrived really quickly. Customer service was fantastic throughout. Trousers were however too long so had to return. Will certainly be shopping here again it’s defo not put me off!!
21 november 2025
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi lovely,
Thank you so much for taking the time to leave us a kind 5* review. We really appreciate you.
We can't wait to welcome you again.
Love
Team CBL :) x
Great quality item and customer service…
Great quality item and customer service were quick to respond and helpful when I emailed them to chase my order. I didn’t realise dispatch would take 10 working days - which was my mistake as I hadn’t read the full description on the website and should have ordered in more time. However now that I’ve received the item, I love it and would happily order and wait the 10 days dispatch timescale again.
20 november 2025
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi Jody,
Thank you so much for taking the time to leave us such a kind 5* review. We are really happy that you love your piece from our in-house collection, and appreciate our service and wait times.
We can't wait to welcome you again.
Love,
Team CBL
Yous went above and beyond to make sure…
Yous went above and beyond to make sure I received my order before my holidays,I was amazed when I received my order it is even more amazing in person thank you so much and will definitely be ordering again 😊
20 oktober 2025
Svar från COCO BOO LOVES
Hi Nichola,
Thank you so much for taking the time to leave us such kind feedback. It means a lot that our efforts didn't go unnoticed, and we're so happy to hear that you love your pieces.
We can't wait to see your name again.
Much love,
Team CBL
Great communication & updates from the…
Great communication & updates from the CBL team. EVEN better products! Love love love xx
20 oktober 2025
Svar från COCO BOO LOVES
Hi Aimee,
Thank you so much for taking the time to leave us such a lovely 5* review. We really apreciate you, and we can't wait to welcome you again.
Much love,
Team CBL :) x
I still haven’t received my order or…
I still haven’t received my order or had any communications from the seller.
20 oktober 2025
Svar från COCO BOO LOVES
Hi Erica
We are sorry to see that you have left a 1* review.
We want to clarify that you purchased pieces from our in-house made in the UK collection which have shipping disclaimers on.
You emailed us for an update on 29 October, 8.57am and we replied the below email on the same day at 14.16pm:
''Hi Erica
Thank you for reaching out 🙂
We can see that you have purchased pieces from our in-house/Made in the UK collection, which we are so grateful for. These pieces have shipping disclaimers on kindly asking to allow up to 10 working days for shipment.
Please rest assured, your order will be shipped out very soon. Thank you so much for being so patient with us.
Have the best day
CBL customer care team
Coco Boo Loves''.
Your order is being shipped out today (4th November), and we really hope that you love your pieces.
Team CBL
Svar från COCO BOO LOVES
Hi Jane, thank you so much for taking the time to leave us a 5* review. It really means the world to us, and we can't wait to welcome you again. Much love, Team CBL :) x
Don’t waste your money!!
Well….. where do I start!
I discovered this company a few years ago and loved the unusual designs they offered. This is what initially what attracted me to them! I have given this company more than enough times to now realise they’re not up to the standard they should be for the prices they charge! Firstly, I have ordered a number of items which state XL and as advised on their website size 16. These have all been returned to them one of which from memory was a sequin skirt and I was told by customer services that they do come up small! Well, if that’s the case don’t advertise it as a size 16! I’ve also returned a bow jumper as it had a mark on the front and the label inside was falling off to be told that the label wasn’t seen as a fault but they accepted back. Just to also note, all these returns I had to pay for so was out of pocket! I gave up on the company for a short while, before they then launched their so called Luxe range! Again, the funky designs and patterns immediately caught my attention! I should have stayed clear! I’ve wasted so much money now, that I feel impelled to write a negative review because I’ve had such an awful experience! I’ve ordered the animal print balloon trousers and mini crop top, the unicorn balloon trousers and top (ordered this as a celebrity wore this, should've known better!)
I’ve also ordered the lobster wide leg trousers (most recent order)
The unicorn trousers and top I have worn once on holiday last year and all the stitching is coming undone and the colour has all faded on one wash! Similarly with the animal print balloon trousers I have worn these twice (not even worn the matching top yet) and the colour fade in comparison to the unworn top is embaressing! Not to mention, all the stitching on the sides of the pocket has all come undone and the back of the trousers the stitching is all coming apart! The lobster trousers I ordered in an XXL which in theory should be a size 20! I’m a 16, and these arrived and I couldn’t even get up my thighs! These have since gone back! With regards to the animal print trousers I have emailed customer services and they’ve offered to ‘reinforce’ the stitching for me giving me the impression that they think I have stretched them weird! I don’t think ordering two supposedly luxury brand custom trousers that cost me well over £100 should be reinforced do you! I wanted a new pair and they would not offer this to me! So I now have a pair of expensive faded trousers unwearable! Not to also mention, when, I originally ordered these they sent me the original pair of XXL trousers with the wrong labelling inside and admitted that the manufacturers got the sizing wrong! I thought this was the case of the lobster trousers I originally ordered too but when emailing customer services of course I was wrong! The customer always seems to be wrong with this company!
I want to also point out this companies return policy is an absolute shambles you have to pay to return items and then have to wait at least a month for your money back if not more! This company should not be charging this sort of money for cheap products that are poorly made! I am so disappointed as a customer and I genuinely am really sad to write this review but I feel that it’s only fair to others! Keep your money don’t waste it you can order similar items on Shein for a fraction of the price!
Just to update on the reply from Cocoboo below. As stated in my previous complaint I had worn and washed the garment once so on reflection as a company regardless of test washing etc your garments do not wash well and they fade after one wash and the stitching comes undone. I have followed all the hand cool wash instructions needless to say that one pair (unicorn trousers) didn’t even have a wash care label in it so I hand washed these any way on the side of precaution. Regardless if your fabrics are sourced or made in the UK doesn’t make my experience with you any different nor have you offered a pleasurable customer service experience which is in no relation to tour fabrics! Poor customer service as well as poorly made garments. You would think that paying over £100 for these garments that they wouldn’t fall apart after one wash but you do not seem to address this issue at all. Avoid!
23 september 2025
Omdöme utan inbjudan
Svar från COCO BOO LOVES
Hi Nicola,
We’re truly sorry to hear you feel disappointed with your experience. We want to reassure you and others reading that all of our garments are designed and manufactured here in the UK using 100% cotton and quality fabrics. Every piece is test-washed and quality checked before launch, so issues with colour or stitching are very uncommon.
Where a fault has occurred after wear, we offered a complimentary repair as a goodwill gesture, which is within trading standards guidance, even though the garment had already been worn and washed. This ensures customers can continue enjoying their pieces rather than being left without use of them.
On sizing, our ranges are custom made and unique, and while we provide guidance on our website, fit can vary slightly across different styles. We always welcome feedback on this to help us improve clarity.
Regarding returns, our policy is in line with many independent fashion brands. As a small, family-run business, we are unable to absorb return shipping costs in the same way that large fast-fashion retailers can, but we do process refunds within the stated timeframe on our website.
We take pride in offering original designs, responsibly made in the UK, and we’re genuinely sorry that you feel we haven’t met your expectations.
Kindest regards
CBL customer care team
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