I bought Black Gold No.3 as a birthday treat to myself and it delivered. I brew it in a Moka pot with fresh organic whole milk most mornings. There’s a definite biscuit-chocolate thing going on,... Se mer
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Det här tycker kunderna
Ordering process is so easy and every coffee has a brilliant description of every flavor so it's easier to make a choice. I ordered the Bourbon Barrel Aged French Press which was a totally new experie... Se mer
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I love Coaltown coffee so took advantage of their Black Friday deal to get some great coffee at a really good price. Their tasting notes for each coffee makes it easy for me to choose ones that, so fa... Se mer
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Above everything, Coaltown just consistently produce superb coffee. At home we drink nothing else. Then the service, speed of delivery, quality of the packaging. Again all superb. Can't rate th... Se mer
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Företagsinformation
Skrivet av företaget
A multi award winning small batch specialty coffee roastery. Roasting in a post industrial Pit Town. B-Corporation | Cafes | Online Store |
Kontaktuppgifter
The Roastery, SA18 2LS, Ammanford, Storbritannien
- 01269400105
- hello@coaltowncoffee.co.uk
- coaltowncoffee.co.uk
4,8
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Incredible coffee
Incredible coffee, really well packaged and a fantastic selection. Thank you so much 👌
13 april 2026
Svar från Coaltown Coffee
Thank you so much for your amazing review Chris! Much appreciated :)
Great service and speedy dispatch.
9 april 2026
Svar från Coaltown Coffee
Thank you for the kind words! We’re really pleased to hear your order arrived quickly and that the service met your expectations. We appreciate you taking the time to leave a review.
Coaltown is honestly the yummiest…
Coaltown is honestly the yummiest coffee I have found, I always regret not ordering more!
2 april 2026
Svar från Coaltown Coffee
Thank you so much, that really means a lot! We’re so glad you’re enjoying the coffee and we totally understand the “should’ve ordered more” feeling 😄
Great coffee and delivered straight to…
Great coffee and delivered straight to my door - fantastic!
30 mars 2026
Svar från Coaltown Coffee
Thank you so much! We’re really glad you’re enjoying the coffee and the convenience. Nothing beats great coffee delivered right to your door! We appreciate the support!
Good coffee
24 mars 2026
Svar från Coaltown Coffee
Thank you so much for taking the time to write us a review, we're glad you enjoyed your coffee.
Gorgeous coffee
Gorgeous coffee. Good, efficient service. Great company. Will be buying from them regularly in future.
16 mars 2026
Svar från Coaltown Coffee
Thank you so much for your kind words! We're really glad to hear you enjoyed the coffee, the service and the company, it means a lot to us.
Lovely flavour to both coffee packs…
Lovely flavour to both coffee packs purchased,nicely presented in resealable pouches, quick delivery, an all round excellent service received, thank you.
10 mars 2026
Svar från Coaltown Coffee
Thank you so much for your kind words! We're thrilled to hear you enjoyed our coffee! Quick delivery and excellent service are always our goal, so it’s wonderful to know we hit the mark.
Great coffee and great service
My first purchase from Coaltown was great. Fast delivery, great packaging and really, really good coffee. I'll be back.
26 februari 2026
Svar från Coaltown Coffee
Thank you so much for your kind words! We're thrilled to hear you enjoyed the coffee and had a great experience with your first order. It means a lot to us!
Quick delivery
Quick delivery, great coffee, like to support independent and ethical business. Nice packaging, really like the whole company ethos.
20 februari 2026
Svar från Coaltown Coffee
Thank you so much for the lovely feedback! We're really glad you enjoyed the quick delivery and the coffee. It means a lot that you appreciate our ethos and packaging too!
Svar från Coaltown Coffee
Thank you so much! We’re really glad you’re enjoying the coffee and that it arrived quickly. We appreciate you taking the time to leave a review!
Excellent coffee when you want it
The coffee was ordered when I requested and delivered quickly.
Excellent service as always. The coffee is amazing. I don't drink any other coffee.
20 februari 2026
Svar från Coaltown Coffee
Thank you for your kind words! We’re so glad you enjoy our coffee and that our service continues to meet your expectations. Knowing you wouldn’t choose any other coffee means a lot to us!
We had a wonderful experience with this…
We had a wonderful experience with this company when purchasing our new coffee machine.
The staff member was so friendly and helpful. We would definitely recommend this company thank you.
20 februari 2026
Svar från Coaltown Coffee
Thank you so much for sharing your experience! We’re thrilled to hear that our team could make your coffee machine purchase enjoyable and stress-free. Your kind words mean a lot, enjoy your coffee making!
Svar från Coaltown Coffee
Thank you for the great feedback! We’re glad you enjoyed the product and speedy delivery. We really appreciate your support!
Coaltown big bags good value
Chose to go to Coaltown as an alternative to my usual roaster Carvetii here in the Lake District. Was impressed by the price of the 1kg bags which were quite good value. The 200g bags though were way too expensive compared to Carvetii or Whittards. Bought Black Gold and Candle Light whole beans. Only tried the Black Gold so far. Quite an earthy, dirty taste. But flavourful and characterful. Grinds well. Quite a lot of coffee bean needed per cup. Overall I like it!
4 februari 2026
Svar från Coaltown Coffee
Thank you for your review! We’re thrilled you’re enjoying Black Gold No.3. Our specialty coffee is made from carefully sourced beans and yes this is reflected in the pricing. We hope you enjoy Candle Light No.1!
Svar från Coaltown Coffee
Thank you so much for the amazing feedback! We’re thrilled you think our coffee is the best, that means a lot to us.
Lovely coffee was a gift for my husband…
Lovely coffee was a gift for my husband he loves your coffee
2 februari 2026
Svar från Coaltown Coffee
That’s so lovely to hear, thank you for sharing! We’re delighted that your husband enjoyed the coffee! We truly appreciate your support and hope he continues to enjoy our coffee!
Coal town coffees amazing!
Coffees bang on! Very tasty! Delivers never been late can’t fault. Been using coal town for a while now used many online coffee roasters this is my hands down favourite
5 februari 2026
Svar från Coaltown Coffee
This is so lovely to read, thank you so much!
We’re absolutely thrilled you’re enjoying the coffee and that it’s hitting the mark every time. It means the world to hear we’re your favourite, especially after trying so many roasters!
Thanks for your continued support, we really appreciate it
Not a great experience, latte course good
Not a great experience. Coaltown products are really quite expensive and the quality isn't what it used to be. We went to one of their events which was quite disappointing. It was advertised as 'Sips and Sounds', so we had imagined that there might be some coffee tasting, but that wasn't the case. The latte art course was very good, informative and interesting. I just think that more could be done at Coaltown events.
31 mars 2025
Omdöme utan inbjudan
Svar från Coaltown Coffee
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you enjoyed the latte art course and found it informative and interesting, that’s great to know.
We’re sorry to hear that the overall event didn’t meet your expectations. Sips and Sounds is advertised as a cocktail and music night rather than a coffee cupping experience, so while coffee is available to purchase from the bar, structured tasting isn’t part of that particular event format. We do host dedicated coffee cupping evenings in partnership with our wholesale partners and these are promoted via our events page on our website and socials. We’d love for you to join us at one of those in the future if that’s of interest.
In terms of pricing, the global cost of coffee has risen significantly in recent years. We remain committed to paying farmers fairly for their product, as we source speciality coffee. Also we operate as Living Wage employers, so unfortunately that does mean we have to reflect industry-wide increases in our pricing. Maintaining quality and ethical sourcing continues to be extremely important to us.
We are genuinely saddened to see that your overall experience was rated two stars but we do appreciate the honest feedback and will take your comments on board.
Svar från Coaltown Coffee
Thank you so much for the great feedback! We’re thrilled to hear your coffee arrived quickly and that you’re loving it. That’s exactly the experience we aim for.
I have still not received my coffee…
I have still not received my coffee ordered 2nd Feb
On speaking to Coal town on Tuesday 10th . they're very helpful turned out it was parcel Force who had left the delivery in our garden around the back without leaving a note to tell us it was there. It was there for 5 days.
3 februari 2026
Svar från Coaltown Coffee
Thank you for taking the time to leave a review. We’re really sorry for the frustration this situation caused, we completely understand how disappointing it is when you’re waiting for an order and it doesn’t arrive as expected.
Our customer service team has been in contact with you directly to look into this and we’re aware that the parcel was marked as delivered by Royal Mail without a calling card being left. While this part was outside of our control, we’re really sorry that this was your experience with the delivery service. On behalf of Royal Mail, we truly apologise for the inconvenience caused.
We’re pleased that this has now been resolved and we hope you’re enjoying your order. If there’s ever anything else we can help with, please don’t hesitate to get in touch, we’re always here to help.
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