Club Med Omdömen 

nous devons nous rendre au clubmed de DaBalaia et nous arriverons un peu avant 15h. on nous informe que si nous voulons profiter des infrastructures il nous faudra débourser 38€ par personne. Médiocrité et mesquinerie!. le séjour nous coute plus de 3000€.
le clubmed nous répond que c'est noté dans les conditions générales. nous nous rendons au club depuis longtemps mais je pense que ca sera la dernière fois. Bravo le clubmed et sa nouvelle politique!

We stayed at Clubmed Cancun from 4/30 to 5/6 2023. Coming here every year and we really enjoyed it till this stay wasn’t that great. We thought that the customer service getting worse. The server’s at the Hacienda are ignoring us (not all of them) Seems like they didn’t see you come in. They don’t greet you. They don’t ask if you want something to drink. Only one lady named Linda was nice to ask us if we want something to drink. The rest are terrible, specially a server name Mario? Can’t read his name tag because it was fading. But it starts with M.A.R. …something. This guy doesn’t take our plate, no greetings, no customer service. Maybe it is just us that he was ignoring. Just terrible. I mean it was really bad.

Juste sublime, lieu magnifique GO super prévenants et attentifs, nous sommes ravis de notre séjour on espère revenir bientôt. Merci particulier à Marine responsable du 5 tridents, à Ben et à Geoffrey chef de village, Nous avons fait un tour à Finolhu magnifique également mais plus intimiste encore et plus luxueux

This has to do with the travel agency that coordinates the air and resort packages for Club Med. Our reservations were booked last Nov. I’m January I received a phone call letting me know that there was a schedule change for our Jet Blue flights. The schedule now has a overnight in NYC and BOS. I was told to wait, that it’s most likely that Jet Blue will add the MSP to Punta Cana flight back to their schedule. So, I accept the change. Now that I’ve waited and Jet Blue has not added the flights to their schedule, I’m told I have no choice but to take the HORRIBLE schedule I was given in January. The agents I’ve talked to have been No Help! They have even been rude! I did as I was told to do by the Club Med travel agent in January and waited. They are telling me because I accepted the change in January, I’m stuck.
I’m expected to pay for a hotel in both NYC and BOS an additional $500-$700 which we don’t have.
The Club Med agents gave me poor information. The option I was offered in January to take another airline for an additional $300 is no longer available. Now I’m stuck having to pay for 2 hotel nights. Club Med has messed up my vacation and caused us a lot of stress months before we go.

We were a family of 9 and fortunately I phoned ahead to see what they would charge for ski rental. I thought it a bit steep so I went online and discovered the identical skis in a local shop near the Clubmed for exactly HALF the price. For our family that meant a saving of £650! When questioned on arrival as to this difference I was met with "nothing to do with us, prices are set by head office"

À cause de notre moniteur George (qui vient de Punta Cana) qui nous a obligés de sortir de piste et de faire le ski pendant 5 heures sans considération notre niveau de ski, nos vacances ont été désastreux. Il parle avec un langage assez familier (en utilisant les mots "imbéciles" etc.) . Je ne pense jamais de refaire une vacance de ski au sein de Club Med. Par contre, le club d'enfant et le restaurant sont été excellents.

Juste hallucinant
J’ai appelé il y a deux jours, on devait me repondre sur une option.
Aujourd’hui j’ai appelé 2 fois. 2 fois on me raccroche au nez en plein milieu de l’appel.
Juste dingue

Lamentable cela s apparente a de la prostitution déguisée.Les GO qui doivent se faire payer un verre par les clients c est plus que limite

Ce sont des escrocs !
Reservation à Marbella et paiement acompte par CB en octobre 2022 pour séjour en juin 2023.
le 28 décembre ils annulent parce qu’ils ont trouvé des clients plus rentables à privilégier.
Gros problèmes pour mes vacances car ce sejour s’intégre avec d’autres séjours en Andalousie que je ne peux annuler. Me rembourse mon acompte amputé d’une somme sans justification et sans respecter les indemnités d’annulation de leur CGV. En bagarre avec eux jusqu’à ce jour problème non résolu !

One month to answer my complaint and all my questions ignored. No apology. Just a question back. 'I can see you have paid'?
Surely you can do better.than this for a so called high end holiday company?

In Punta Cana, room was in neglected and customer service ranged from frustrating to non-existent. Closet was locked and unusable, safe didn’t work, no refrigerator, in room, no tissues, only 1 coffee cup, mold on toilet tank, rust on trash can. Complained multiple times, took 3 days to get closet unlocked, 4 days to get tissues, other items were never fixed. Was told by Assistant GM all would be fixed and he would call me ( he took my phone #) and late checkout would be ok. Was then refused late checkout by staff, he never called and staff “couldn’t reach him” when I asked to speak with he or GM.

Pas fait pour les familles.

Pas encore parti, que le voyage est déjà amputé de nombreux problèmes. Communication, personnel, affaires, services, déjà beaucoup de choses à revoir.

ZERO STARS. WORST CUSTOMER SERVICE IF YOU WANT TO MAKE ANY CHANGES. EXTREMELY SLOW TO RESPOND AND NOT HELPFUL AT ALL. NOT HAPPY.

CLUB MED ("CM") DID NOT BOOK OUR TOUR, SO THEY INCURRED ZERO COSTS. NOT REASONABLE THAT THEY WOULD KEEP OUR MONEY (OVER AUD$800). WE SPOKE TO THE EXCURSIONS DESK AND RECEPTION SO MANY TIMES WHILST WE WERE IN BALI AND ALSO TO OUR TRAVEL AGENT IN AUSTRALIA TO FOLLOW UP IF WE COULD DEFER THE EXCURSION, GET A CREDIT OR USE IT ELSEWHERE IN THE RESORT AS WE WERE THERE UNTIL 5 JANUARY 2023 AND DESPITE ALMOST DAILY CORRESPONDENCES NO ONE POINTED OUT TERMS AND CONDITIONS UNTIL 2 WEEKS LATER WHEN WE WERE BACK HOME IN AUSTRALIA.

CM BALI REFUSED TO HANDLE ANY EXPERIENCE CHANGES AT RECEPTION CLAIMING THEY MUST BE IN AN EMAIL FROM YOUR TRAVEL AGENT. WE GOT THAT AND STILL THEY REJECTED OUR REQUEST. MONEY HUNGRY MOB. THEY DO NOT CARE ABOUT YOUR EXPERIENCE AT ALL. COMPLETELY INCOMPETENT AND UNACCEPTABLE HANDLING.

We arrived at CM Bali on 31/12/22 9pm and our kids were adamant that after 2 weeks of adventuring through Vietnam they were exhausted and did not want do another day trip anywhere. We received a $300 Club Med voucher which could be used on any on-demand experiences (spa, excursions, etc) as we had prepaid before a certain date. We prebooked the West Nusa Penida excursion but found out on arrival at CM Bali that it is a full day trip on a very long and bumpy bus ride so I went to the Excursions Desk the next morning (1 January 2023) to enquire if we could defer or get a credit for our prepaid excursion (or least the $515.28 we paid). The Excursions Desk said that they didn't have any booking for us so directed us to Reception.

At Reception I explained our situation with Cacik as the excursion wasn't booked yet. Cacik advised that they can't do credits at Reception but that I could request that the excursion amount be transferred to spa credits, etc if it was emailed and communicated directly by my travel agent in Australia to CM Bali.

2 January: Renae said "I have been in contact with CM - They advised that they are unfortunately unable to transfer any funds/ credits to a new reservation without the written approval from the resort / reception directly. Is there any chance you are able to get one of the club med representatives at the resort to send me an email confirming/ declaring the funds can be transferrable to a new reservation?"

2 January: I showed Cacik Renae’s email and then called Renae in Australia from Bali so we could all work together on getting exactly what CM needed to transfer my prepaid excursion funds to a travel credit or use it elsewhere at CM Bali before we leave on 5 January 2023. Cacik put me onto Maria (Welcome and Service Supervisor) who said that she just needs to email my travel agent an email confirming that my family never took the excursion.

Email from Maria on 3 January: "Dear all, Please find attached confirmation from our excursion office, that Sutton family haven't used the excursion "West Nusa Penida".

4 January: Renae emailed: “I have been in contact with CM - I am just currently awaiting their confirmation as they mentioned they are needing to escalate this with their management. I should receive an update from them before end of day today.” I responded "Thanks. Let me know how you go or if there is anything I can do from my end. As the CM Boxing Day special finishes tomorrow and we are pretty much flying the whole day, we don't want to miss out but Hubby doesn't want to go ahead and book until we hear back re the CM Bali travel credit“.

Renae wrote on 11 January: “Hey Olivia! I have contacted CM and they have advised the below:
Their customer relations department advised that as per T&Cs, they would be unable to honour a credit and the amount paid for the on demand experience would be non-refundable.” I called Club Med Customer Sales on 12 January and spoke with Lauren (they don't have a Customer Relations phone number, just an email). Lauren responded on 17 Jan she had spoken with CM Head Office who repeated the above response.

Quest'anno ho dovuto rinunciare alla vacanza sulla neve. Non è la mia prima volta con loro, ma la richiesta rimborso è stata un parto gemellare tra email senza risposta.. telefonate e un generico le faremo sapere. Ah e parlavamo di un rimborso di 900 euro no milioni. Cmq, questo rimborso che doveva arrivare ad inizio dicembre, a metà dicembre e fine dicembre i primi GG di gennaio è arrivato oggi. E solo perché ho chiesto più volte i dati del pagamento che dicevano fosse stato fatto in data 15/12. Indovinate la data del pagamento era il 10/1 e l accredito è stato oggi. Che comportamento pietoso.

Absolutely APPALLING customer service. After your ‘don’t give a damn’ response on here to my issues I went on to read other reviews. I would now like an exact date for my refund or I will be raising a case against you with the small claims court. I booked with ClubMed as I thought it was a legitimate company… not a company that would take money, cancel a holiday last minute and not refund.

Voyage usa côte ouest organise par club med decevant.prestations hotel resto moyennes.

Pour un budget élevé:8000euros environ par personne pour douze jours.
Le club où l agence qui a véndu ne vous rappelle pas même, que vous ayez déposé un avis ou pas. Le club Med sous traite avec GO West.
Ja i une carte soi disant gold c est bidon..

Sur le site, la décoration refaite, l'infrastructure générale : c'est parfait. tout est d'un goût sûr, en rapport avec les codes de la région, couleurs, tauromachie (discrète) une vraie réussite.
en revanche, personne ne nous dit que le complexe abrite plus de ... 1 000 GM ! 180 mioches au mini-club, foule au self, quant au restaurant : impossible pratiquement d'y accéder avec des enfants : tout est prétexte pour en refuser l'accès ... SPA magnifique, mais équipe peu expérimentée ... grosse usine, vraiment très grosse ...

Nous avons effectué un séjour à Punta Cana du 27 août au 10 septembre. Le jour du départ en reprenant mon sac à main j’ai constaté le vol de mes Air pod pro. Vol signalé à la réception qui m’a répondu que la personne responsable des plaintes n’était pas là mais qu’ils prenaient bien en compte ma réclamation et que sous 48h je devais recevoir un mail !!! Ce qui n’a bien entendu pas été le cas !!! J’ai du ouvrir une réclamation sur le site du Club quelques jours après mon retour.
Deux semaines plus tard sans retour de la part du club j’ai tenté d’avoir quelqu’un au téléphone !!! Oh surprise il n’y a pas de service SAV au Club. Pour toute réclamation vous êtes priés d’attendre que quelqu’un daigne répondre à votre réclamation… mais ne vous inquiétez pas on va s’en occuper !!!.
Hier une personne me téléphone pour essayer de me vendre un nouveau séjour et comme par miracle 10 minutes après lui avoir expliqué qu’avant de faire du démarchage sur de nouvelle résa elle devrait plutôt s’occuper des litiges en cours j’ai enfin reçu un mail du Club !!!
Je vous passe les allers-retours de mail pour qu’au final je reçoive celui-là ce matin
« Chère Madame Cereze,

Je comprends de nouveau votre mécontentement, cependant, au vu de l'absence d'effraction et de dépôt de plainte, nous ne pouvons en conclure d'un vol. De plus, le Club Med ne peut être tenu responsable des objets de valeurs non déposés dans le coffre de sécurité mis à votre disposition dans votre chambre.

Nous vous avons offert un avoir du montant de vos air pods à titre de geste commercial en compensation du désagrément occasionné au cours de vos vacances. De ce fait, je ne peux répondre favorablement à votre demande de remboursement.

Je suis sincèrement désolée de la gêne occasionnée par cet évènement. Sachez que nous nous tenons à votre disposition pour vous accompagner dans vos démarches auprès des autorités compétentes.

Veuillez agréer, Madame Cereze, à mes salutations distinguées.

Vanaly

Vous trouverez ci-dessous ma réponse
Je pense que vous vous foutez royalement de moi. C'est une honte. Comment voulez vous que je porte plainte à Punta Cana !!!!! de plus j'ai informé la réception du Club le jour où j'ai constaté le vol.
Contrairement à ce que vous mentionné dans votre mail le club est entièrement responsable :
"Lorsque les bagages, vêtements ou objets divers d'un client sont volés ou détériorés dans l'hôtel, l’hôtelier doit indemniser le client concerné.
Ces règles s'appliquent, que les faits aient été commis
par les employés de l'hôtel
ou d'autres clients
ou d'autres personnes allant et venant dans l'hôtel.
Toute clause du règlement intérieur de l'hôtel ou toute affiche dégageant la responsabilité de l'hôtelier dans de telles situations est nulle, c'est-à-dire sans valeur juridique."
Je vous demande une nouvelle fois de bien vouloir procéder au remboursement de mes Air Pod pro. Sans réponse positive de votre part, je me verrais dans l'obligation de faire appel à la justice.
Je vous le redis c'est une honte de traiter les clients de cette façon. Vous êtes limite en train de me dire que j'ai inventé ce vol !!!
Je ne vais surement pas me gêner pour faire part de vos façons de faire sur les réseaux sociaux.
Il est beau l'esprit du CLUB MED !!!!!

Appalling customer service, ghastly company, Club Med has had its day. Been going since mid-60's now it's just a sad old all inclusive which has been bettered by many other far superior companies. Stayed at Kamarina Hotel in Sicily. Whole resort now shut down - not before time as it was decrepit. Hotel was a ghost town from 11am to 4pm - no bar, no restaurant. 84 year old mother with limited mobility was meant to be buggied to alternative restaurant - which was a hilly 7 minute walk for an able bodied person. Only happened 3 times out of 10 - I was left to eat alone & bring a styrofoam box of bread & cheese back for her. Some holiday. The company don't care and are EXTREMELY unhelpful. Don't bother booking with them - pick another more stylish and helpful company

Merci au @clubmed de nous avertir de la modification des dates de notre séjour 10 jours avant le départ 🤬 (sous prétexte d’un bug informatique ben voyons): pas possible de notre côté de modifier les congés + refus du Service client de convenir d’une solution à l’amiable = à fuir. Dans l’obligation d’annuler nos vacances