Terrible service. You assume abuse of the service and claim to charge for it. In that case, you can limit the service when there is excess and suspend. Paypal has return protection and for less th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
HE IS A SCAM I BOUGHT RDP NO ONE SENT ME ANY RDP I ALSO TALKED WITH SUPPORT HE SAID THERE IS NO REFUND I HAVE PROOF OF PAYMENT AND I ALSO SENT IT HE TOLD ME RDP WAS OUT OF STOCK I TOLD HIM FINE SEND... Se mer
Företaget har svarat
CloudSurph provided an excellent service as far as the hosting was concerned. Any issue I had (as a novice) they were able to assist quickly and efficiently. I had a problem when upgrading my account... Se mer
Företaget har svarat
I signed up with Cloudsurph as they had seemingly good reviews at the time, in April 2025. I selected a plan and immediately received an email saying they no longer could sell that plan (why is it... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
CloudSurph is a cloud hosting company in Washington DC with a focus on providing some of the best SSD Virtual Private Server Maryland.
Kontaktuppgifter
2,7
Dålig
55 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 76 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scam
Scam, do not purchase anything from them , they will flag the payment as fraud then ask you to repay via crypto,
6 maj 2026
Omdöme utan inbjudan
Please add crypto payment auto verif
16 april 2026
Scam sites
Scam sites. Order direct charges, and direct flagged. If want open flagged must pay again. Wtf!
4 april 2026
Svar från CloudSurph
Hi your order was flagged as high risk by our card processor. please ensure correct information is entered, "NEWCOIN" as first name is not acceptable which is why your transaction was flagged as high risk. please open a ticket and we will help you. Thanks
Purchased and not working 24h later
Purchased and not working 24h later, ai customer support that does nothing, and ticket system closed without doing anything to fix my case. Garbage
10 februari 2026
Omdöme utan inbjudan
Svar från CloudSurph
Zachary, I believe we communicated and fixed your issue and your an active client as of this message. As discussed our core business hours are 6am-6pm US eastern time zone. Thanks
I bought the $1 promo VPS tier and it's…
I bought the $1 promo VPS tier and it's fake. They put it to fraud and when I contacted them, they said the promo is past even though I still can see on the website
25 januari 2026
Svar från CloudSurph
Hello Abel, Our promos do run out quickly but every new month we replenish our promo stock. please let us know if you are still interested and we can offer you our promo. Thanks
I was charged years after i canceled…
I was charged years after i canceled the service with resolution. And now they closed the ticket for no apparent reason.
13 januari 2026
Omdöme utan inbjudan
Svar från CloudSurph
Hi Berel, We did not charge you but instead your paypal account sent funds to ours due to auto pay setup on your end. We already refunded as far back as 6 months which paypal allows. Please understand this was not intentionally on our end. Thanks
exelent experience
27 december 2025
The price is very low...affordable..the…
The price is very low...affordable..the support team also great
15 november 2025
I just want to inform you that a domain…
I just want to inform you that a domain registered with Porkbun is using your server for illicit activities. Sciencesmags are changing the hosting server very frequently. Please act to protect your name. Thank you.
Update:
172dot111dot9dot117
Thanks
31 oktober 2025
Omdöme utan inbjudan
Svar från CloudSurph
Thank you, if you have an IP address please share it so we can take action.
I don't know what are this high risk…
I don't know what are this high risk and whatever every time and then
14 oktober 2025
Svar från CloudSurph
Our sincere apologies our card processor flags some transaction as high risk to be reviewed. please reach out to us so we can work with you get the service you want. thanks
Svar från CloudSurph
Our sincere apologies our card processor flags some transaction as high risk to be reviewed. please reach out to us so we can work with you get the service you want. thanks
good service
23 september 2025
Refuses to stop charging even after cancellation of service
I signed up with Cloudsurph as they had seemingly good reviews at the time, in April 2025. I selected a plan and immediately received an email saying they no longer could sell that plan (why is it for purchase on the site, then?). I requested cancellation and a refund, which they did. I had paid via Paypal.
However, they did NOT cancel the recurring Paypal link, and continued to charge me, to the tune of $149.95 over the past 5 months, and they refuse to acknowledge this. My many attempts to contact support are met with "create a ticket", however, since my account was closed in April, I am blocked from doing so.
This is a fraudulent company, through and through. Other reviews are further evidence of their misdeeds.
22 september 2025
Omdöme utan inbjudan
Svar från CloudSurph
Hi Christopher
Thank you for bringing this to our attention and you will be made whole. I want to assure you that we are a real and legitimate company that have been in business for over a decade. We are sorry that you had to face this much trouble and inconvenience but hopefully we can make things right for you.
Here is what we see so far: you opened an account on 4/16 but was closed quickly soon after, there was only one transaction made for $29.99 but then refunded(transaction ID 87L88090YA209954D).
Please keep in mind that auto-pay was selected on your end within your paypal account so it can be cancelled anytime you want. I went ahead and activated your account on our portal so we can communicate directly and get this resolved soon.
Thanks
CS Team
They flagged me for FRAUD
They flagged me for FRAUD, I NEVER did this type of thing and they randomly flagged me as FRAUD like what? They didn't even activate my server as ITS ALREADY THERE. THE PROMO IS STILL ONLINE AND "AVAILABLE" AS YOU CAN STILL SEE IT ON THEIR WEBSITE AS "1$ VPS"
29 augusti 2025
Svar från CloudSurph
We sincerely apologize for the inconvenience you experienced. Our card processor determines which transactions are high risk and which are not, your order was flagged as high risk due to a scoring system which we have no control over.
If you’re still interested in trying our service, please let us know—we’d be happy to reserve a promo plan for you.
Thanks
CS Team
Bad siteBad site
6 augusti 2025
Svar från CloudSurph
Hi Arasy,
We sincerely apologize for the inconvenience you experienced. If you’re still interested in trying our service, please let us know—we’d be happy to reserve a promo plan for you.
Thanks
CS Team
They wasted my time by promoting a free…
They wasted my time by promoting a free VPS, then they marked my payment as fraudulent, and finally, they responded to the ticket that they were out of stock, and asked me to buy another available VPS.
1 augusti 2025
Svar från CloudSurph
Hi Ghulam Yasin,
We currently offer a $1 promotion, not a free VPS. Since promo stock is limited, it often runs out quickly. We encourage you to check back during the first week of each new month or consider one of our other plans in the meantime.
We’re sorry for the experience you had and always strive to make things right. Please reach out to us directly, and we’ll make sure you’re able to get a promo plan. Make sure to mention this incident as a reference.
Thanks
CS Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.