The product itself is excellent and I’ve used this over the years for maintenance. My one issue is their horrible customer service. I signed up for the monthly subscription and it’s been skipping ran... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have always used Cliradex to prevent red or dry eyes, swollen eyelids, sticky lashes, itching, burning or stinging, grittiness in the eyes and crustiness around the outer edge of the eyelid. Too b... Se mer
Since I began using Cliradex, which was suggested by my Optometrist, my corneas look much healthier. Originally, I used Cliradex everyday, but now I only need to use the Cliradex wipes weekly. I o... Se mer
I use Cliradex daily as recommended by my ophthalmologist. Usually I’m very satisfied. It works! But one of the bottles I bought online this month has a broken dispenser top. It’s completely inoperabl... Se mer
Företagsinformation
Skrivet av företaget
Cliradex eyelid cleansers are natural wipes and foam products to help relieve symptoms of Demodex, blepharitis, meibomian gland disease, stye, chalazion, dry eye disease, rosacea, and other lid diseases. Science-based, Cliradex 4-Terpineol (T4O) formula, extracted from tea tree oil, help restore healthy eyelids by removing Demodex mites and biomaterials. Cliradex is available in towelettes for moderate-to-severe ocular irritation, and foam for mild-to-moderate conditions.
Kontaktuppgifter
7300 Corporate Center Drive, suite 700, 33126, Miami, USA
- 1-844-425-4723
- reviews@cliradex.com
- cliradex.com
Excellent product - terrible customer service
The product itself is excellent and I’ve used this over the years for maintenance. My one issue is their horrible customer service. I signed up for the monthly subscription and it’s been skipping randomly and without notice. I emailed customer service asking for help in figuring out what the issue is because not using the wipes causes my dry eye issue to worsen. It’s been 2 weeks and not a single response from them. I’m extremely frustrated as a long time customer I was expecting better. I may have to look around for an alternative product.
17 januari 2024
Omdöme utan inbjudan
The product is amazing but…
The product is amazing. The issues are with the payment processing and website. I always have issues logging into the website and have had my scheduled shipment not send multiple times due to something happening on your end with the payment process and holding the order or logging into the website sometimes can be a hassle.
10 november 2023
Svar från Cliradex
Hello Amber,
Cliradex has joined PRN Vision Group under the new site www.prnvision.com.
One of the advantages is to fix our Subscription and payment system with a more robust and secure system.
All Cliradex customers will have to place a new Subscription in order to have a new account. Once you go through this process, it will be a breeze.
We worked hard to eliminate as many hassles as possible.
Thank you for your patience.
The Cliradex Team
Genuinely fantastic customer service
Genuinely fantastic customer service. I could not figure out how to expedite an order and called the company. They fixed the order to expedite it and called me back as promised. It is very rare to get quality customer service and follow up, I will only order direct from them now.
1 december 2023
Great product from a good company.
2 december 2023
Almost perfect
The product is good at keeping demodex population at lower level. After using it for a month every night, demodex is still there and the wipes need to be used continuously and maybe indefinitely. That is why I didn't give 5 stars as they are on expensive spectrum.
27 november 2023
Every time I have ordered from Cliradex…
Every time I have ordered from Cliradex I’ve been pleasantly impressed when the order has arrived in just a couple days
Cliradex is an excellent product.
I have used the product from time to time and it almost always does the job well of clearing up the redness on the bottom part of my eyes
14 december 2023
Cliradex towelettes
The product does what they tell you it will, follow their instructions. It was easy to use the web site, and the order arrived quickly. Thank you cliradex, keep up the good work.
27 november 2023
Svar från Cliradex
A cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after few applications.
• If you're feeling a burning sensation, your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
In any case, you should rinse off and discontinue the use of the product, and consult your physician if any of these symptoms develop.
While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
I experienced the BEST customer…
I experienced the BEST customer service I have had in a very long time. I had to reach out to their customer service a few times and she was so nice, so helpful, and so quick to help me.
29 november 2023
You had a great sale on the Cliradex…
You had a great sale on the Cliradex eye wipes that I love.
26 november 2023
My products always come with a great
My products always come with a great, long-lasting date. They come as soon as I order them.
22 november 2023
Don’t Waste Your Money
My doctor suggested this brand. I ordered them but also ordered a less expensive brand off Amazon because they would arrive quicker. I used the off brand ones for a few days and they cleared up my problem. When these arrived I started using them but they were so strong and made my eyes burn intensely. The ingredients are exactly the same in both products so I’m not sure why these burn so badly. The ones off Amazon are half the price too.
6 december 2023
Svar från Cliradex
Hello Kari,
Thanks for taking the time to give us your feedback. There are no less expensive options on Amazon. We have the same price on the website and Amazon. It could be another seller with a counterfeit - hence the low sensation.
We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications.
If this is not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
The eye pads burned like fire when I…
The eye pads burned like fire when I used them. I had to quickly splash cold water on my eyelids.
20 november 2023
Svar från Cliradex
Hello Frances,
Thanks for taking the time to give us your feedback.
We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications.
If this is not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
Excellent product
20 november 2023
The stuff is "cold" which is ok
The stuff is "cold" which is ok, but my eyelids sting after using it. Is this an allergic reaction or just normal?
5 december 2023
Svar från Cliradex
Thanks for taking the time to give us your feedback.
Let us help you troubleshoot this sting sensation.
We would like to assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after a few applications.
If you feel burning, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
Fast efficient service.
20 november 2023
Zero customer service
Hello,
Unfortunately, your product did not help me. In fact, it burned. I contacted customer service via email well within the 30 days for a refund. I also called about a refund. The agent on the phone assured me of my refund and said I might be contacted to return product. I have NOT been contacted or refunded. Wish customer service actually provided service.
4 november 2023
Svar från Cliradex
Hello Jill,
Thanks for taking the time to give us your feedback. We apologize for any mishap. Indeed, there was a lot of misunderstanding on our part as a change in our system made it more complicated to process refunds for November customers.
We share your feedback with eh team that will reach out to properly process your request.
Regarding the burning, below is more information.
We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and would like to assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after a few applications.
If it not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.