Clepher Omdömen 23

Svar från Clepher

14 okt. 2025

Thanks Munal! Appreciate the positivity!

Svar från Clepher

14 okt. 2025

Thanks! Appreciate the positivity!

Svar från Clepher

14 okt. 2025

Hi Baptiste,

I’m sorry to hear about your experience, but I want to clarify a few important points to keep things accurate.

Clepher does support Instagram through Meta’s official API, and many users actively use it every day. If something didn’t work as expected, our support team would have been happy to assist in setting it up.

Regarding the pricing, you received lifetime access exactly as purchased. The additional Pro plan you refer to was a free 30-day trial, clearly explained during checkout. You had to manually check a box to activate it, acknowledging the terms. We do not offer any 60€/month subscription — that pricing simply does not exist in our plans.

As for support, we respond instantly via AI and our human team typically replies within minutes, and always within a few hours by email. Every ticket is answered. If something was unclear, we genuinely wish you had continued the conversation with us so we could resolve it.

We take transparency and ethics seriously, and no one is charged without consent. If there’s any specific concern left on your account, we’re still here to review it openly.

— The Clepher Team

Svar från Clepher

14 okt. 2025

Hi LingoFlix,

I’m sorry to hear you felt frustrated, but I do want to clarify a few points to keep things fair and accurate.

You received your login credentials immediately after purchase — there was no delay on our end. Like many platforms, we offer optional upgrades during checkout, which you are free to skip. There are only two brief upsell screens, and they exist purely to offer discounted access to features such as Pro (which you actually received as a free 30-day trial, included with your lifetime plan so you can fully test it).

Regarding support: your messages were answered instantly by AI, and a human followed up within minutes to assist. At no point were you left waiting — in fact, we tried to help, but every response was met with anger rather than willingness to resolve the confusion.

Clepher was delivered exactly as promised. The optional Pro upgrade is separate, clearly explained, and never required to use the product.

We understand not everyone enjoys upsells, but claiming delays or lack of support is simply not accurate.

Wishing you well.

The Clepher Team

Svar från Clepher

14 okt. 2025

Hi Christian,

I really appreciate you sharing your thoughts, and I’m sorry the checkout experience came across as overly salesy — that’s never our intention.

To be transparent, your account and login were created immediately after purchase, and you were able to access the platform right away. The screens you encountered after checkout were optional offers, designed to give new users the chance to test our Pro features with a free 30-day trial or grab a discount. They can be skipped with one click, but I understand it can feel like a distraction when you’re eager to dive straight in.

We built Clepher to help businesses grow, not to frustrate anyone. If the flow felt unnecessary to you, that’s valid feedback — and I’ll share it with the team. Our support is always here to help, and we can even disable promos on your account if you prefer a cleaner experience.

Thanks again for giving Clepher a try. I truly hope once inside the platform, you’ll see the real value we’ve worked hard to build.

— The Clepher Team

Svar från Clepher

16 apr. 2025

Hi Juan,

We need to set the record straight about these false claims. You weren't "scammed" - you didn't read what you purchased, as was established by our extensive thread on our support desk.

Our Lifetime Deal is precisely as advertised: $99 one-time for 3,000 subscribers with core features. This was clearly stated everywhere - on the sales page, in videos, in emails, and at checkout. The Pro trial you received? That's a bonus that's completely separate from your purchase. You opted in. You accepted the terms. You've received the emails about upcoming charges; you even opened the emails. Everything is logged.

Your claim about pricing compared to said competitor is flat-out wrong. Our Lifetime Deal saves users $501-$981 over two years. At higher tiers, we're 80% cheaper annually. Do the math, or compare through AI:

Scalability: Comparing the 2 complete Pro Plans $299/year for 20,000 subscribers is 80% more affordable than ManyChat’s $1,500/year for 20,000 contacts.

No Per-Page Fees: Unlimited pages/accounts with Clepher vs. ManyChat’s additional charges.

AI Integration: Clepher includes AI features (e.g., OpenAI) at no extra cost (only your API costs), unlike ManyChat’s $29–$99/month AI add-ons.

Finally, we sent multiple notifications before the Pro trial converted. You had 30 days to reach out with questions, but didn't. Making false accusations online instead of contacting support doesn't change our refund policy.

While we take full ownership of our product and communications, customers are also responsible for reading what they're purchasing. Due diligence much? Our terms were transparent, and we provided multiple notifications about the Pro trial.

We stand by our transparent pricing and value. Other customers who actually read the terms are quite happy with their purchase.

Have a great day!
The Clepher Team

Svar från Clepher

8 apr. 2025

Dear Melanie,

As Head of Support, I'm concerned about the mischaracterizations in your review and would like to address them directly.

Our pricing structure is transparent: we offer a $99 lifetime deal with clearly labeled options to either include or exclude a 30-day free trial of our Pro features. This trial converts to a $49/month subscription (not $57 as stated in your review) only if customers choose not to cancel during the trial period.

This information is presented in 10 different sections throughout our sales page, not buried in fine print as suggested. Furthermore, our system sent you two reminder emails about your trial expiration before conversion to a paid subscription.

The lifetime deal includes comprehensive Instagram features as advertised. The Post Engagement feature you mentioned is explicitly labeled as a Pro feature on our product pages.

While we strive for all features to work flawlessly, Instagram's ever-changing API sometimes affects third-party tool functionality.

When you contacted us outside our 30-day refund window, we offered several months of Pro access at no cost as a goodwill gesture, which is beyond our standard policy.

Our refund policy is industry-standard and applies consistently to all customers.

We take pride in our transparent business practices and the value we provide to thousands of satisfied customers. I invite you to reach out directly if you'd like to discuss your specific concerns further.

Sincerely,
The Clepher Team

Svar från Clepher

8 apr. 2025

Dear Been Lee,

As Head of Support, I review all customer feedback and was concerned to read about your experience, which differs significantly from what our metrics and other customer reviews reflect.

Our support team maintains an average response time of 5 minutes, with automatic acknowledgments sent immediately after ticket submission. Our current customer satisfaction score stands at 4.86/5 stars based on thousands of interactions.

Regarding our cancellation process, it consists of only two steps: cancellation confirmation and an optional feedback form. This streamlined approach is designed to be straightforward while giving us valuable insights to improve our service.

It appears you may have encountered difficulties that don't align with our standard procedures. We cannot locate records of your support requests through our official channels. If you'd be willing to share more details about how you attempted to contact us, we could investigate what might have gone wrong in your specific case.

We take all feedback seriously and are continuously working to enhance our customer experience. In fact, we've recently implemented improvements to our support documentation system to provide more targeted assistance based on user behavior in the application.

Thank you for taking the time to share your perspective.

Sincerely,
The Clepher Team

Svar från Clepher

27 feb. 2025

Hi Naeem,

We're sorry to hear about your experience.

We genuinely strive to provide transparent and fair service to all our customers, and we’d like to address your concerns.

Regarding your situation, we offered a unique $1,000 discount in 2024 as a gesture of goodwill, which we have never done before (and, given the case, we will never do this again). We provided you with an additional $500 discount on renewals after the renewals hit. But you wouldn't take it. Despite knowing that you were not eligible for a refund, you instead took your chances with PayPal multiple times.

When you requested a refund, we explained that you were not eligible due to the refund policy you had agreed to. Nevertheless, we attempted to find a compromise to resolve the matter amicably. Unfortunately, after multiple attempts to shift the dispute/claim type, PayPal thoroughly reviewed the case and ultimately decided in our favor for both payments.

You had 365 days to cancel your yearly renewals; we even emailed you that your subscriptions were about to renew. In November, we steered you away from a plan you wanted to purchase, which was the same one you already had but at a higher price. We advised you not to do so, and you were grateful for that.

We understand your frustration and are sorry this situation couldn’t be resolved as you had hoped. And I understand that you're looking for a place to vent. But we think it's unfair if we're being punished for your negligence. We're putting this all in the open so that other parties can grasp the entire picture. Our hope is that, by having a third party decide objectively, we can still proceed to work with you on your account.

All the best,
The Clepher Team

Svar från Clepher

24 jan. 2025

Hi Kevin,

Thank you for your review!

We're glad it does the job for you. If you're looking for something specific, hit us up, and we can see what we can do for you.

If you ever have questions or need more assistance optimizing your workflows further, feel free to contact us.

We’re here to support your success!

Kind regards,
The Clepher Team

Svar från Clepher

14 dec. 2024

Hi Pierce,

Thank you for your fantastic review!

If you ever have questions or need more assistance optimizing your workflows further, feel free to contact us.

We’re here to support your success!

Kind regards,
The Clepher Team

Svar från Clepher

Uppdaterad 14 dec. 2024

Hi BC,

Thank you for sharing your feedback, though we cannot locate your details in our system to investigate this further. We strive to provide clear communication and an excellent experience for all our customers, so we'd like to clarify a few points.

- Lifetime Deal & Pro Trial: The 30-day Pro trial is an optional bonus included with certain purchases; it’s free for the first 30 days. Afterward, it transitions to a subscription if not canceled, as detailed on our sales page, checkout process, and follow-up emails. We also offer an option to purchase the lifetime deal without the Pro trial.

Billing Practices: Our system does not charge for the trial period upfront. If you've encountered unexpected charges, this might be a misunderstanding. In fact, after your remark, we checked the last three months of trial-to-subscription transactions, and none of them were charged prematurely. We also asked our payment processor if this was possible in any scenario, and they said it was not.

- Cancellation & Support: We provide clear instructions for managing subscriptions and cancellations. Additionally, our support team has a standard ticket turnaround time of about an hour, and we diligently address every inquiry within our guarantee period. You could cancel the trial from within the billing portal you have 100% access to or mail in with your request, and we'll do it for you. Without knowing who you are, we're going on a limb here, and we think you tried asking for a refund beyond the 30-day money-back guarantee, which you didn't receive because you're simply not eligible to receive one.

We’d also like to note that we do everything possible to ensure transparency in our sales materials, onboarding, and follow-ups. This includes outlining all terms and conditions for each deal. Sometimes, feedback like this stems from buyer’s remorse rather than an issue with the app itself, as our processes and policies are designed to be transparent and customer-focused.

We’re committed to resolving this matter. Since we don’t have a record of your account or requests, please get in touch with us at support@clepher.com with your details. We also asked for more information via this platform. We’ll investigate this thoroughly to ensure a fair resolution.

Thank you,
The Clepher Team

Update:

Hi Brodi,

After looking at the support thread you opened up with the support team, we can conclude the following:

You had a 30-day money-back guarantee, which expired. 30 days is a hard limit; anything over these 30 days is an expiry of the money-back guarantee. Like the Pro Trial, which converts into a subscription, the money-back guarantee is advertised on the sales and checkout pages.

Note that we also don't allow you to purchase without agreeing to the Terms of Sale, including the 30-day money-back guarantee. Simply put, you agreed to this on purchase. And when we gave you a thorough explanation of why you're not eligible to receive a refund. This was met with more threats and mudslinging on your part, not cool Brodi.

Our support team has mentioned up to 3 times where in the app you can go ahead and cancel your subscription; there's a BIG cancel button in your Billing Portal, and we sent multiple emails that notify you of any incoming charges. Moreover, in the third reply, we also offered to cancel it for you. In this reply, we also provided you a couple of months of FREE use of the Pro edition, which you did not respond to. So, yes, we did try multiple times to remedy your issues and concerns. But instead, you continued with mudslinging and false accusations like you're doing here on this platform.

Look, we understand that it's not the outcome you were hoping for, but you agreed to a 30-day money-back guarantee, and if you're outside, it simply means you're too late in requesting a refund. Simple stuff.

Thank you,
The Clepher Team

P.S. For the record, our last 2 email replies were minutes after you mailed in, and it's a Saturday.

Svar från Clepher

19 nov. 2024

Hi Henry,

Thank you for your fantastic review!

We're thrilled to hear that the Clepher support team got you through it; here's too many moons together!

If you ever have questions or need assistance optimizing your workflows further, feel free to contact us. We’re here to support your success!

Kind regards,
The Clepher Team

Svar från Clepher

19 nov. 2024

Hi Kunde,

Hope you're well.

The LTD can be ordered with or without the Pro Trial. The Pro edition is optional and clearly labeled as a 30-day free trial. This is mentioned prominently on the sales page, in the pricing table, FAQ section, even in the sales video, and on the checkout page. From there, you'll get emails that literally say to skip your trial, inviting you to upgrade early.

And if that's not enough, we're sending you emails of upcoming charges and notifications your Trial is about to convert into a subscription. Our logs indicate you've opened these emails.

Finally, to activate the trial, customers must manually add it themselves. You could've chosen not to add it in the sign-up process. If the subscription isn’t canceled during the trial period, it automatically converts into a recurring fee—this is also clearly stated.

So no, we're not cheating anyone. We're a legitimate business. We strive to ensure transparency in every step of the purchasing process. And we actually do our best to inform customers multiple times about their account status.

Best of luck with future purchases; our recommendation is to read the actual offer and what you're actually checking out.

Kind Regards,
The Clepher Team

Svar från Clepher

3 okt. 2024

Hi Kim Goh,

Thank you for sharing your feedback. I’m sorry to hear about your experience, and I’d like to provide some clarification, especially for the rest of us people to see.

You joined our platform on August 1st and were on a 30-day free trial for our PRO plan, which was clearly indicated multiple times during the sign-up process, in our emails, and the upsell video. We also sent you two reminder emails during your trial to inform you about the upcoming subscription charge, both were opened but the trial wasn’t canceled.

After the trial ended on August 31st, you were billed for the first month of the PRO subscription, and then again on September 30th. This totals 2 months, not 8. Or 11 as you mentioned in your email to support. You then threatened to give us a 1-star review because you were unhappy with the outcome. And here we are. Additionally, our records show you actively used the PRO features during the trial and the first billing period.

We want to ensure fairness and transparency, so let the record show that we even offered you an additional 3 months of the PRO plan free of charge to address any concerns, although you did not accept this offer.

Finally, we’re committed to clear communication and strive to be upfront with all our users. If there’s anything else we can do to assist you, please don’t hesitate to let us know.

Wishing you all the best,
The Clepher Team

Svar från Clepher

3 okt. 2024

Hi Jose,

Thank you for your feedback. I’m sorry to hear that you’ve had a less-than-satisfactory experience, and I’d like to clarify a few points regarding your concerns.

First, I’d like to reassure you that we do not make any false claims about our product’s features. We take pride in delivering exactly what we promise, as reflected in our sales materials. If there were any misunderstandings or discrepancies, we’d be more than happy to investigate and address them.

Regarding your refund request, our records indicate that you reached out shortly after your purchase solely regarding the refund and did not mention any issues with the product’s features. As part of our commitment to customer satisfaction, we processed your refund request within an hour of receiving it, well within the 30-day money-back guarantee period.

Once we initiate the refund, the processing time is dependent on your payment provider, which is beyond our control. However, rest assured that we initiated the refund promptly, and any delay would be due to your bank or credit card provider’s processing times.

If there’s anything more we can do to assist you, or if you’d like to clarify any issues with the product’s features, please don’t hesitate to reach out. We’re here to help.

Wishing you all the best,
The Clepher Team