Booked end of tenancy cleaning plus carpet cleaning. Elin done such a good work, the house was never this clean before. He was very responsive via messages and updated me about finish time. He didn't... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company is an ABSOLUTE SCAM! Paid £200 for an end of tenancy clean and upon our checkout report was told the clean was done to a terrible standard and we would be charged again for another clean... Se mer
I found them online and although their trustpilot average point looks great the number of bad reviews worried me. Then i noticed these "bad reviews" were outdated. They quoted 50% cheaper than other c... Se mer
Företaget har svarat
Flawless from start to finish! A team of two cleaners arrived promptly and did everything according to their checklist which is quite comprehensive. Didn't mind to stay a bit longer just to ensure... Se mer
Företaget har svarat
Företagsinformation
Om CITI CLEAN
Skrivet av företaget
We are Citi Clean, Professional End of Tenancy Cleaning Company operating in London since 2011. We are the only End of Tenancy Cleaning Company in London offering you 7 Days Guarantee! All our cleaners are fully trained, vetted and experienced and will do their best to get your property back to its former glory. We are well established and reputable end of tenancy cleaning company operating in London for more than a decade. We at Citi Clean are well aware of the requirements for inventory checks and our extensive end of tenancy cleaning checklist reflects the cleanliness standards required by major London letting agents. We are proud members of Federation of Master Cleaners, Domestic Cleaning Alliance, Bark.com, and have completed Professional Carpet Cleaning Course with NCCA.
Below are some of the reasons why you should choose us:
• NO VAT, NO Parking fees, NO Charges for Cleaning Materials and Equipment
• Fixed Fees NO hidden charges
• Highly Experienced and Trained Cleaning Teams
• Our Cleaning is Not Limited in Time
• Same Day Service Available
• We Clean the Oven as part of Our End of Tenancy Cleaning
• 7 Days GuaranteeKontaktuppgifter
2 Woodberry grove, North Finchley, N12 0DR, London, Storbritannien
- 020 3488 1686
- office@cleansimply.co.uk
- cleansimply.co.uk
4,3
Utmärkt
200 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding service and on time
23 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Jese
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
This is the second time I have called…
This is the second time I have called Citi Clean for cleaning my property and I can confirm they’re very professional and did a great job both times. Definitely recommend!!
22 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Antonella
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Excellent experience and cleaning
Excellent experience and cleaning, very professional and on time. Price was very competitive also.
12 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Oriane
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Very happy with the service!
12 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear IIan
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Great thorough cleaning totally…
Great thorough cleaning totally recommend Maria who took the time to ensure every inch was clean. Thank you!
11 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear customer
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Really good end of tenancy clean
Really good end of tenancy clean, the flat looks amazing and the oven is spotless! Super happy with the service!
10 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Daniele
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
End of tenancy cleaning not done properly.
We hired Citi Clean for an end of tenancy clean. The job was not done properly. There were lots of missed areas pointed out on the check out report. The estate agent therefore had to employ their own cleaners to do a thorough clean - which obviously we had to pay for.
Citi Clean offered to re-clean the property but by that time it was too late. There was a very tight changeover schedule with new tenants moving in, and by the time we knew about the shoddy job they'd done, the new tenants had moved in.
The fact is that a re-clean shouldn't be necessary in the first place. They're supposed to be professional cleaners and get the job done right first time. They should know what is going to be inspected in an end of tenancy check out report. And judging by the other reviews here it seems like them not doing a proper job happens frequently.
They refused to refund me any of the money, and now are ignoring my follow up emails. In the end the £135 we spent with Citi Clean was money down the drain - an expensive lesson learned. Would not recommend.
10 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Chris
We are very sorry you feel this way. Please allow us to offer an explanation from our side. You filed a complaint to us 2 weeks after we have cleaned the property demanding a full refund. As per our terms and conditions, we have offered a free re-clean service but it was declined. Due to the nature of our works, we can only provide a free follow up clean to rectify any outstanding issues. One of our customer care agents will be in touch with you shortly to discuss further how we can redeem ourselves and make this right.
Kind Regards
Citi Clean
Very satisfied! Excellent cleaning service.
Very satisfied. The property is very clean. Friendly and trustworthy people. Will 100% use again.
8 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Ben
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Arrived early
Arrived early, worked efficiently and also re-did specific areas to ensure they were cleaned properly.
5 april 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Brent
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
An excellent clean
An excellent clean. Exactly what I was after. Highly recommend
29 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Anna
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Chris and Radost were excellent
Chris and Radost were excellent. They arrived right on time and worked non stop. The apartment was cleaned to a very high standard including spotless white goods (oven, fridge etc), and they were also very friendly. Would highly recommend.
29 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Alexander
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Poor EOT clean
I urge you not to use this company, if you want a thorough EOT clean. I was really disappointed with the clean. The standard was very poor and was picked up by the tenants, the Landlord and on the inventory report. The website says they have trained cleaners who are experienced in EOT cleans and I didn't expect to have to call them back. I could have done a better job. The carpets looked like they hadn't been cleaned at all, but they were wet. The second clean showed that their first attempt was poor. The kitchen cupboards, appliances, dining table, floor etc, were not cleaned thoroughly and were still greasy after the first clean. There's quite a large percentage of negative reviews for the company and I can see why. When I called them I got a very aggressive man on the phone, who hung up and they now won't take my calls or respond to my emails. They say that they will return to clean but you really don't expect to have to call them back. You need a cleaning company who achieve high standards every time and fulfil their claims.
We called you back again, after our inventory reporter highlighted the unsatisfactory cleaning. He kept adding unsatisfactory things to his online report - and as a company you claim to do professional EOT cleans. It wasn't builders in the property - it was the landlord painting his property. When he was there it was inside the dishwasher that needed a clean. I just wanted you to do a satisfactory job the first time.
26 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Nadine
We regret to see that you felt the need to rate us poorly. We have performed two re-cleans free of charge, hence cleaned your property 3 times in total. Every re-clean we performed was checked at the end and we we were told that everything is ok, yet you called us on the next day with something else to be cleaned. On our last visit you had builders in the property and surely after them it will be dusty. We have explained this to you over the phone, yet you have insisted for us to go back for 3rd time free of charge.
Absolutely brilliant end of tenancy…
Absolutely brilliant end of tenancy clean. This is the 3rd time I’ve used Citi Clean - always great.
24 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Iwan
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Elin did a great job
Elin did a great job! He was quick and efficient and very polite. Really happy with how clean my house is. Thanks.
22 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Sir
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Our cleaning was done by Chris from…
Our cleaning was done by Chris from Citi Clean. Everything was on time, Chris was friendly and professional, and the cleaning was spotless!
15 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Cagatay
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Excellent job
Excellent job. The flat looks fresh and clean. The team arrived on time and were very friendly. Job finished quickly and thoroughly
10 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear James
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Excellent!
Chris & Sashka came on time, did a great job. I am very impressed
Thanks
8 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Sir
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Really happy with the cleaning
Really happy with the cleaning, thanks to Elin. On time, very polite and helpful!
Could only recommend!
4 mars 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Anne—Lise
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Good and fast service
Good and fast service. Can only recommend Citi Clean for end of tenancy cleaning. Also they offer very reasonable prices.
27 februari 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Annika
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Excellent Service & Clean.
The cleaners were on time, efficient and friendly. Most of all, a great clean and would use again. 5* 👍🏼
27 februari 2021
Omdöme utan inbjudan
Svar från CITI CLEAN
Dear Raymond
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
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