Fantastic customer service from Mark at Welwyn Garden City branch.I was approached immediately and offered help.My son had professional fitting and advice.Great service and good quality shoes that las... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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I’ve written to customer service 7 days ago. I had 4 emails saying my order was on the way then one saying it had arrived. I drove to shop and they hadn’t arrived and my grandson needed them and I was... Se mer
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I visited the Welwyn Garden City store on Friday 10 May with my two energetic grandsons. We were served by Jacky who was most obliging, very helpful and patient with the demands of two small boys. W... Se mer
The team at Welwyn Garden City branch are incredible; Mark in particular is so helpful and kind especially when we take our son in. He makes the experience fun and I would not buy childrens shoes else... Se mer
Företagsinformation
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At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktuppgifter
Unit 17 The Howard Centre, AL8 6HA, Welwyn Garden City, Hertfordshire, Storbritannien
- 01438314271
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic customer service from Mark at…
Fantastic customer service from Mark at Welwyn Garden City branch.I was approached immediately and offered help.My son had professional fitting and advice.Great service and good quality shoes that last.
Welwyn Garden City Branch
The team at Welwyn Garden City branch are incredible; Mark in particular is so helpful and kind especially when we take our son in. He makes the experience fun and I would not buy childrens shoes elsewhere due to the fantastic service offered! Thank you for another great visit today.
Lisa was brilliant!
Lisa was brilliant - so helpful and knowledgeable. Lots of patience with two children picking their school shoes!
I’ve written to customer service 7 days…
I’ve written to customer service 7 days ago. I had 4 emails saying my order was on the way then one saying it had arrived. I drove to shop and they hadn’t arrived and my grandson needed them and I was driving to East London to deliver them. I’m furious and have heard nothing since terrible customer service!

Svar från Clarks - Welwyn
Lisa in your WGC branch was so helpful
Lisa in your WGC branch was so helpful, measuring and finding the perfect sandals and trainers for my children.
Jackie served me and she was so…
Jackie served me and she was so professional and attentive. That made my visit to your WGC store a real pleasure. I am delighted with my sandals.
10/10 service in the Welwyn store.
10/10 service in the Welwyn store.
Friendly and helpful staff. Good selection
We recently visited the store. Staff were very helpful and friendly. I ordered a pair of boots that were in the sale but not in stock in store, however staff found a pair from another store and were able to order for collection to my nearest store.
Easy click and collect
Ordered my son’s shoes in store from the website and they arrived the next day. Manager Mark and Lynda were both incredibly helpful and the process was easy. Will definitely shop here again.
Great staff and service
The staff at WGC store was very helpful. We thought we just collected the parcel and went home but instead they asked my son to try the shoes on to check if they fit. My son feet are one foot bigger than the other, so they gave him different types of insoles to try on. We are very pleased with the service provided.
Help from Lisa
The assistant Lisa was extremely efficient knowledgeable and very helpful.
Great Welwyn Garden City Visit
The store manager Mark measured my son’s feet and found him a great pair of winter wellies. He also checked his current shoes still fitted and was extremely helpful. I’ve only ever shopped here for my son’s shoes and I always have a great experience at the Welwyn store.
Wonderful experience
Wonderful experience. Shannon was patient and took time to put my daughter at ease offering different options, encouraged her to try different sizes and ordered from different branch were necessary.Very personable and happy daughter at end of the day.
Lisa is a gem!
Lisa in the Welwyn branch was an absolute gem. My partner hates anything ‘not trainers’ and Lisa was incredibly patient and helpful while he tries copious amounts of shoes in differing sizes and fits and we walked away with a pair of shoes he may even wear a second time! Happy days! Thanks Lisa!
Great service from my local store
Great service from my local store. Staff were attentive, friendly and knowledgeable.
Pip was very helpful and gentle while…
Pip was very helpful and gentle while measuring my daughter’s feet who was very happy with her brand new sparkly trainers!
Really impressed with Mark and his…
Really impressed with Mark and his customer service. He was brilliant with helping me get some new shoes for my toddler. Thank you very much for a really nice experience!
Delighted with today's purchases
Delighted with today's purchases. Lisa was so helpful. She measured my two toddlers' feet and helped me to find the right style of shoe for their wide feet. She was training a new member of staff in the process and communicated everything really well. Thank you.
Excellent staff and customer service in…
Excellent staff and customer service in Welwyn Garden City. It’s a shame they were let down by lack of wifi so lost an order from me.
Welwyn store
I visited the Welwyn store and was served by Lisa. The service was excellent and the quality of the product just what I would expect of Clark’s. Very pleased.
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