I regularly visit Clark’s for my daughters shoes, especially during their sales and they have always been super helpful! Today I went in for myself wanting some shoes that fit my wide fit, due to... Se mer
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Det här tycker kunderna
Loved the sandals but had to return them as I could not get my feet into the straps I was very disappointed so had to return them
Nothing was to much trouble Excellent service thank you
The item was brought straight to us by a very pleasant assistant.
Företagsinformation
Skrivet av företaget
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktuppgifter
19/20 King Street, TR1 2RQ, Truro, Cornwall, Storbritannien
- 01872277566
3,6
Medel
8 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shocking
Visited with the intention of buying a quality pair of sandals for my birthday. All seemed fine to begin with, although the shop was ridiculously overstaffed & pricing misleading (assistant agreed). Tried the sandals on feeling somewhat intimidated by all the staff watching but as they initially seemed comfortable, paid full price. Once home, I assumed (naively) that as the sandals were Clarks they would be comfortable enough to wear outdoors - wrong!! Within a few minutes of wear, my ankles & hips were in pain. I am 52 years old, have bought many shoes & have never had such a bad experience. Contacted Customer Service online to express my concerns, explained that I had worn the sandals for a couple of short walks but they weren’t comfortable. Advisor replied, apologised, stating I could return them for a full refund. This reply filled me with hope that Clarks cared about their customers (in hindsight naive). I therefore returned to the store within 48 hours, travelling around 20 miles. Again the store had more staff than customers (a Saturday - again)!! The assistant would not agree to a return as the sandals showed signs of being worn outside. I showed him the reply from customer services to which he stated that the online customer service is
very poor, giving incorrect advice which as a fellow Clarks employee, raises alarm bells! I am now the owner of footwear that I cannot wear at all & am very unhappy and humiliated by the whole experience.
Obviously there are some training issues with both call centre & shop staff which need to be addressed i.e the online advisor could have clarified whether the sandals were worn outside (although it seemed obvious) to save the pointless return trip. The other point I’d like to make is that Clarks need to seriously up their game in the current economic climate. I ended up having to buy cheap sandals from a high street budget store and have to say the overall experience there was very positive. Shame on you Clarks .
30 maj 2026
Omdöme utan inbjudan
Svar från Clarks - Truro
Hi Lucy,
We are truly sorry to hear about your disappointing experience during your recent visit to our Truro store, particularly as this purchase was intended for a special occasion.
Please escalate to our Customer Care Management Team using the webform below, by selecting 'Escalation' as your reason for contact and they will be in contact with resolution.
https://www.clarks.com/en-gb/contact-us
Thank you again for your feedback and please accept my apologies for any inconvenience caused on this occasion – Stefanie
Good product, price & service
21 november 2025
Extremely Helpful and Polite!
I regularly visit Clark’s for my daughters shoes, especially during their sales and they have always been super helpful!
Today I went in for myself wanting some shoes that fit my wide fit, due to nowhere having comfortable shoes for me to wear all day! I was served by Megan in the Truro store and she was super helpful with my request and returned with many options for me to try on and answered any questions! I hate asking for help but Megan was super helpful and approachable, I couldn’t have asked for a better outcome so thank you!
3 juli 2025
Omdöme utan inbjudan
Loved the sandals but had to return tbem…
Loved the sandals but had to return them as I could not get my feet into the straps
I was very disappointed so had to return them
23 maj 2025
Excellent service
Excellent service, served by a lovely helpful team in the Truro Clarks shop this Saturday.
1 februari 2025
Omdöme utan inbjudan
The item was brought straight to us by…
The item was brought straight to us by a very pleasant assistant.
3 december 2024
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