Turned up for the dreaded school shoe shop without an appointment as was unable to book online. Only had a 5 minute wait before being seen by Tiani. She was lovely with both children, engaged with the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service was actually okay , no wait time. The young girl Tia was lovely , my issue is my daughter had her foot measured and was a 9E , we tried a few shoes on I then asked for another different pa... Se mer
Företaget har svarat
Popped into Clark’s in Solihull town centre today, to return some shoes I’d brought for my son online, they didn’t fit him. Enter Lana, she discussed what type of shoe would be better suited for my so... Se mer
Annie was extremely helpful, as my daughter di not like any childrens school shoes, so we went downstairs to the adults, where she found exactly what she wanted. Annie was chatty, welcoming and extre... Se mer
Företagsinformation
Skrivet av företaget
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktuppgifter
101 High Street, B91 3SW, Solihull, West Midlands, Storbritannien
- 01217050274
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Clarks in Solihull
Ewan at the Clarks in Solihull was great. Really patient, friendly and good knowledge of the shoes themselves.
Anika was fantastic.
I purchased my sons school shoes today…
I purchased my sons school shoes today and Anika was exceptional. Her customer service and efficiency was outstanding. She really made everything so simple in the purchase. Credit to Clarks. Thanks Anika
Clarkes Solihull is the best location
Clarkes Solihull is the best location, Ewan sorted me out today. Customer service skills impeccable and Kai. Literally went above and beyond for me. I will continue spending my hard earned cash in this location. Staff all polite kind and make you feel welcome. Big Up Clarkes crew Solihull location 💯
Ewan was really helpful
Ewan was really helpful. Great customer service. 😊
Really good experience
We went to the store in Solihull and Tia who served us was extremely helpful and helped up massively.
Sophie
Sophie was polite and got on a level with my kids for a school fitting which was a really busy time for the store. She was calm, professional and friendly throughout. She clearly knows great customer service which is sadly lacking in most places these days.
Brilliant experience Solihull
Brilliant experience at the Solihull store getting measured and new shoes for my 3 year old, we were helped by Maddie H who was lovely with my son and he is so happy with his new shoes.
Ben at Clark’s Solihull branch was…
Ben at Clark’s Solihull branch was extremely helpful and obliging when looking for new shoes for my toddler. Many thanks!
Successful trip for two new pairs of school shoes
Very well organised for a very busy week before the kids go back to school!
Highly commend Maddie R at the Solihull town centre.
Polite and professional. She had helpful tips and listened to what we required and advised accordingly.
Maddie took every opportunity to up sell but gently. I managed to resist any add ons but I hope she gets the recognition for the service she provides and all the effort she makes to add additional sales for the company.
School shoes!
We booked a slot for both of our children to have school shoes fitted in Solihull. Kai was fantastic, so good with the kids. Kind and thorough. She knew her stuff. Excellent service and efficient too.
Ewan’s service in the solihull store…
Ewan’s service in the solihull store was very lovely and helpful despite my shoe size uncertainty. It made shoe shopping really easy for back to school after struggling all day. Absolutely excellent service!
Jason was great today helping with…
Jason was great today helping with getting school shoes! Thanks so much. Really friendly guy.
The Solihull Clarks branch was busy but…
The Solihull Clarks branch was busy but managed efficiently when we visited today.
The communication between staff was excellent and we were seen at our appointment time.
Kai was very helpful today. They spoke to both my son and me, measured his feet and sourced shoes for him, all within 10 minutes. Thank you to Kai.
Charlotte at the Solihull store was…
Charlotte at the Solihull store was great. She really looked after my little girl. She went out smiling and happy with her new school shoes. Thanks Charlotte
We were served by Christel on Friday…
We were served by Christel on Friday and she was super helpful and nice, thank you !
Great experience at Clark’s Solihull
Great experience at Clark’s Solihull. Tia was so helpful and great with our 4 year old. Thanks so much!
Tia helped us in store today
Tia helped us in store today, and she was brilliant! Thanks so much Tia! Very helpful, friendly and knowledgeable! Thank you for making stressful school shoe shopping so much easier :)
Service okay wrong size given
The service was actually okay , no wait time. The young girl Tia was lovely , my issue is my daughter had her foot measured and was a 9E , we tried a few shoes on I then asked for another different pair . And didn’t relise till at home she had have a different size letter wise . So will now have to make the extra trip to see if they hopefully have the right one

Svar från Clarks - Solihull
Tiani was helpful and took time to be…
Tiani was helpful and took time to be accurate in her measuring of my children’s feet.
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