Lydia at the Castlepoint store was very helpful, informed, and most importantly, empathetic and patient with our 20 month old as she was fitting her for her first sandals. Thank you Lydia :)
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Staff at the Castlepoint shop in Bournemouth, were very helpful. The service we received by Cerys was excellent. In general was a very good experience.
Bought school shoes for my granddaughter and was very disappointed to hear that they rubbed blisters on her heals after the first day back at school.Surely this should not happen if fitted properly
Företaget har svarat
We went to Clarks at Castlepoint, Bournemouth to buy comfortable and durable shoes for my 16 year old son. Our experience was amazing, highly recommend the store. Abby assisted us and measured my son'... Se mer
Företagsinformation
Skrivet av företaget
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktuppgifter
West Mall, Castle Point, Castle Lane, BH8 9UY, Bournemouth, Dorset, Storbritannien
- 01202547120
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Carla in castle point is amazing
Went into castle point Bournemouth to view the sale. Carla was very helpful in measuring the youngest feet to help pick shoes and advise on what type of shoes would be good as she’s still pre-walking. Took the opportunity to measure the eldest feet and instead of walking out with shoes for youngest ended with shoes for the eldest as well. Carla was very helpful and I will be happy to go back and get eldest feet measured for school shoes.
Carla at Bournemouth Castlepoint was...
Carla at Bournemouth Castlepoint was fantastic, great advice for our daughter on which shoe design would be best, we had no idea we where getting the wrong type of shoe for her tiny feet, the ones Carla recommend where spot on, will definitely go back there for her next pair
Service with a smile
Karla at Castlepoint Bournemouth, what a lovely helpful young lady, couldn’t do enough for me.So I bought 2 pairs of shoes!
Fantastic service by Hannah
Fantastic service by Hannah.
Really helpful at sorting our son's first pair of shoes. Will definitely be returning in the future.
Clarks, Castlepoint Bournemouth
We went to Clarks at Castlepoint, Bournemouth to buy comfortable and durable shoes for my 16 year old son. Our experience was amazing, highly recommend the store. Abby assisted us and measured my son's feet to get the correct size and also recommended shoes. Her patience and professional attitude will make us undoubtedly go back. Thank you so much, Abby.
Excellent service
Karla was absolutely brilliant - couldn’t have wished for anyone more helpful.
Hannah at Castlepoint
Hannah at Castlepoint was lovely helping find the right shoe and size for my 15 month old. Thank you!
Clarks team go the extra mile for my child
I went to Clark’s Castlepoint today with my autistic daughter. The staff there, Mandy and Abby, could not have been more considerate, thoughtful and knowledgable.
My 11 year old has had a lot of heel pain as hyper mobile and they identified the issue (poorly fitted shoes) and fitted her with new ones and gave me tips (bungee laces from Amazon) as my daughter can’t manage laces which is why I’ve avoided laced shoes which are far more supportive.
I can’t thank them both enough for the time and empathy they showed my daughter which made her feel comfortable with the new shoes, and gave me such great advice.
You can see they genuinely care about getting the right shoes for your child and won’t be buying children’s shoes from other shops again.
Absolute 5* service.
ABBY was amazing
I popped in to your castlepoint store today to get my 4 year old sons feet measured i worned the lovely abby that my son hates having this done as he was born with clubfoot and can't stand people touching his feet he would normally scream the whole shop down when having this done.
Abby said that's ok and started talking to my son about his puppy etc made him feel at ease then we then manage to actually get him some new shoes that actually fit him well. My son was well happy which makes me happy.
Thank You to Abby at castlepoint for be patient etc
Clarks Castlepoint Bournemouth
Clarks Castlepoint Bournemouth. Always excellent service even when very busy and full of young children.
Hannah could not have been more polite, helpful and professional when serving me today.
Great service
Walked into Castlepoint Clarks on a whim with Mum (91) and Dad (89) and was so pleased to find Karla. Found 2 pairs of shoes for mum and one for dad which they are very happy with (it is an understatement to say this does not happen often!!). Thanks Clarks and Karla :)
Carla from castlepoint was so helpful
Carla from castlepoint was so helpful, she offered different sizes and in soles. Her customer service is excellent thank you x
I have been a Clarke’s shoe fan for…
I have been a Clarke’s shoe fan for over 40 years, more recently I have found it difficult to get wide fitting shoes and have sometimes purchased shoes later to find they are a poor fit.
Today I visited Clarke’s Castlepoint Bournemouth, it was a delight to find an assistant who was so helpful and actually understood my requirements, Carla explained all of the shoes in detail and demonstrated interest and enthusiasm, very refreshing, well done Carla.
I visited today 7 April 2025 and Hannah…
I visited today 7 April 2025 and Hannah was extremely helpful and very friendly. I ended up purchasing a pair of sandals. Hannah even pointed out to me they had an offer on a cleaning kit which was a bargain at £2.00. All in all a very pleasurable experience.
Choosing New Shoes with Friendly Staff
Went in to get new shoes for work in Castlepoint Clarks and Cerys helped me to both measure my feet (it’s been years since I’ve had my feet measured so I wanted to check!) and choose new shoes. I was a bit of a pain because I have wide feet but a smaller shoe size so we were struggling to find an appropriate shoe, but she helped me weigh up the options and got me multiple sizes to try on of the respective shoes.
Cerys ended up advising me to get from the kids section as the fit of their shoes would be better suited to me and we were able to choose a near perfect fitting shoe!
Very grateful for her time & patience with me… Cerys was very friendly and a credit to the store!
Excellent staff member
Visited the Castlepoint store to get shoes for both my children. Despite having to serve other customers Karla was incredibly helpful and took her time so that we came out with the right shoes. Karla was knowledgeable and friendly.
Great experience and good selection
Lovely Hannah was patient, helpful and nothing was too much trouble. She measured my feet and showed me a large selection of trainers. The store was bright, airy and clean. The selection of shoes was amazing. A lovely experience that left me feeling very well looked after.
exchange
I took back a pair of shoes that i purchased back in nov 24 as i could not wear them i was able to exchange as i only wore them indoors. The sales person was so helpful her name is Hannah
Hannah at Castlepoint in Bournemouth…
Hannah at Castlepoint in Bournemouth was so kind and understanding. She helped fit my son who has extra wide feet with new school shoes and offered the expert help we needed. Thanks Hannah
Excellent staff on hand to help
Karla was really knowledgeable about the stock and was keen to offer me choice.
Whilst the size wasn't available in the shoe of my choice, Karla looked on line and offered other possibilities.
Karla was really helpful and professional.
Thank you
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