Clarks Omdömen 

Excellent service and a good product!
Bought school shoes for my 14-year-old in the Cambridge branch recently, and I was impressed by the speed and quality of the service, even though the shop was packed with back-to-school shoe shoppers. We found the right pair for us quickly and efficiently, and I was even able to apply my Blue Light Card discount to the purchase. I will return for more school shoe purchases in future

We went to Harlow Clark’s to get our daughter her first pair of shoes. Robbie, our shop assistant was so amazing with our daughter and made the whole experience really special. Although she’s only (almost) one, Robbie spoke directly to her and praised her when she was doing well.

I want to thank all the staff in the store, even just observing them with other customers I could tell it was a lovely team.

Thankyou!

Rashid in the Selly Oak branch in Birmingham was really professional and really lovely with my baby when measuring his feet. Also very knowledgable.

I recently rang the Clarks Wakefield store who had a pair of shoes in stock. These shoes were sold out online and really wanted them to go with my wedding outfit.
I spoke to a lovely lady called Sian who along with her Manager arranged for them to be sent to my local store which saved me a 4 hour round trip.
When I went to collect them they had included a hand written card wishing us all the best for our daughter’s wedding.
An absolutely fantastic service and thank you to Sian and all the team who went above and beyond.

We visited the Clarks shop at Bedford Interchange to buy shoes and wellingtons for Nursery. This was my grandson’s first experience of having his feet measured.

We were served by Sayan, a friendly, helpful person, who made everything so easy and straightforward. He seemed keen to do his very best and happy to interact with his customers.
Recommended.

Recent een paar Paulton schoenen gekocht. De bezorger van DPD heeft de schoenen vervolgens voor de voordeur achtergelaten. Resultaat: Het pakket was weg. Alles staat op deurbelcamera en dan komt de klantenservice. (Volgens DPD is het pakket thuisbezorgd). En daarmee stuurt de klantenservice (die overigens door AI wordt beantwoord) de klant met een kluitje in het riet. Absoluut schandalig hoe dit bedrijf de klant de dupe maakt van een asociale pakketbezorger. Ik kan fluiten naar een terugbetaling en Clarks neemt geen enkele verantwoordelijkheid dan wel oplossingsgerichte afhandeling. Ik ben erg teleurgesteld in dit bedrijf.

Bestelnummer: 1020289609 Zaaknummer: 238919

Excellent service from Kezia. Thanks!

Anna at the Worthing store was amazing, she always puts my autistic boy at ease and is so kind, gentle and efficient. She offered to turn the music off for him and talked him calmly through all of it. Couldn't ask for a better experience.

Ordered a pair of shoes on Saturday for next day delivery, payed the extra £9.95 Didnt turn up , Still waiting for the parcel. Won’t order from here again. Have to wait 5 working days for my £9.95 charge back . They take your money but Cant refund you straight back.

Salma (Wolverhampton branch) provided excellent service and catered for my two children very well. Excellent service and mannerisms. Thank you.

**Extremely disappointing customer service – Clarks Putney High Street**

I’m extremely disappointed with my experience at the Clarks store on Putney High Street. The customer service was very poor, and in particular, I found the manager’s attitude and handling of the situation extremely unhelpful and unprofessional.

What made the experience even more disappointing was that I also took the time to raise a complaint directly with Clarks through their website. Unfortunately, I did not feel that my complaint was taken seriously or that the company genuinely cared about resolving the issue.

As a long-standing customer, I expected much better from Clarks. Instead, the way this situation was handled has completely changed my view of the company.

**Clarks has lost a customer because of this experience.** I hope the company takes customer complaints more seriously and looks carefully at how customers are being treated in its stores.

Very good, Oliver was excellent

Saturday 12th September - Trafford centre
Alice was absolutely brilliant, to the point where I felt I had to speak with the manager regarding the professionalism and overall expertise that she displayed towards my 2 children. Alice directly asked the children how the shoes felt when trying them on and even made suggestions and had them feeling comfortable and confident to ask things.
She is a credit to Clarkes and needs to be praised for her work. Most people are ready to complain at the drop of a hat but never to praise.
Thank you Alice greatly appreciate you work

Rashid from the Selly Oak store was incredible… not just once but on our last two visits to the store. So good with my 8 year old boy. Friendly, personable, knowledgeable, everything I could ask for. So glad we go to Clark’s for my son’s school shoes and will continue to do so with such great service. A+++++++++!!!

10th September - Went to the Derby branch to buy our granddaughter her first pair of shoes. We were looked after by Chantel. A really lovely lady for whom nothing was too much trouble. She was so lovely with our grand daughter while also managing to get her a pair of shoes that fit perfectly.

Don't ever buy from online store, specifically no return and exchange policy. They will send a Used one. No option to attached photos or else I will attached for everyone's reference. Moreover when I left a review on there website they even didn't published it. Don't waste your money.

Very Disappointing Experience at Store 5445 in Kingston

I am extremely disappointed with my experience at this store on Saturday the 29th.

My six-year-old son has special needs and has significant difficulty using toilets in unfamiliar places. Before returning to the store, we made several attempts to help him use a washroom, but he was unable to do so. After we returned, he had an accident and urinated in his clothes. He became very distressed and urgently needed to be changed.

I asked an employee if I could use the washroom—not for my son to use the toilet, but simply so I could clean and change him privately and with dignity. I clearly explained that the accident had already happened, but my request was refused. I was only directed to a small area near the shoes, leaving me with no choice but to change my child in a public area while feeling extremely embarrassed and unsupported.

I understand that the store may have policies regarding washroom access. However, this was an exceptional situation involving a young child with special needs who had already had an accident. I was not asking for special treatment—only for privacy, compassion, and basic understanding.

I would like to recognize Alex B., who was kind, respectful, and supportive throughout the situation. Unfortunately, the way the situation was handled by management was extremely upsetting.

I am also very disappointed with Customer Support. After explaining the seriousness of what happened, I did not feel that my concerns were properly acknowledged or that any meaningful support was provided. The importance of inclusion, dignity, and appropriate assistance for families with special needs appeared to be overlooked.

I hope the store and Customer Support review this incident seriously and provide better training and guidance to staff and management. No family should be made to feel unsupported in such a difficult and vulnerable situation.

Very good service and quality

I visited Clarks Abbeycentre on Thursday evening to exchange a pair of trainers. I was served by Charly G. She helped me decide on a new pair as I was not sure which ones were best and as they were not available in my size she placed an order for me. She was friendly, helpful and a pleasure to deal with. Thank you Charly.

Honestly speaking, the checkout page kept erroring out on me so I had to dispute the charge with my bank. 2 out of 5 stars from me.