I am writing this publicly because…
I am writing this publicly because private attempts to resolve a shocking customer experience with CircleChess have been met with empty apologies and repeated failures.
From the very beginning, this platform has demonstrated breathtaking incompetence and indifference:
Complete pre-sales silence despite multiple attempts to contact your team.
Pressure to pay upfront, with no transparency about delayed class availability — a critical detail only revealed after payment.
Unresponsive representatives (Rezitta, Rakshith) who vanish once payment is secured.
A cookie-cutter “apology + refund” response that ignores the real cost of your negligence: wasted time, repeated follow-ups, frustration, and missed opportunities for my daughter’s chess education.
Support team’s final response — offering a simple refund — is an insult. It dismisses everything I’ve repeatedly highlighted: the hours lost, the frustration endured, the trust broken, and the opportunity cost of enrolling elsewhere.
If CircleChess truly stands for “top-class chess coaching,” why does your customer experience resemble a scam? You tout Gukesh’s name and a “world-class” reputation, yet your operations are unprofessional, opaque, and deeply disrespectful to parents who invest in your platform.
I am not just seeking a refund. I am demanding compensation for the complete disruption, stress, and wasted time caused by your team’s negligence. This isn’t about one missed email — it’s about a pattern of failure at every touchpoint.
9 december 2025
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