Yesterday we picked the most important rings of our lives. From start to finish Kat made the process effortless, fun and meaningful to us both. She took the time to get to know our story, selecting... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the moment I walked into Chupi, I knew this was going to be something special. Choosing jewellery that carries so much meaning is a big decision, and Cecilia ❣️ made the entire experience fee... Se mer
Katerina was just brilliant helping us find and customise a very special ring. We were very impressed by Chupi’s ethics and sustainability, and the whole experience was joyful. Thank you Kat!
I went to Chupi with no idea what to choose for my proposal ring but Cecilia helped me find the perfect ring. After asking thoughtful questions about my girlfriend's tastes, personality, and appeara... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.
Kontaktuppgifter
Powerscourt Townhouse, Clarendon Street,, D02 XK53, Dublin, Irland
- 0035315984702
- care@chupi.com
- chupi.com
4,6
Utmärkt
113 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Truly a wonderful experience from start…
Truly a wonderful experience from start to finish. I was looking for an item that was discontinued and no longer on line, but would hold enormous sentimental value if I could get my hands on it. The very lovely Marianne managed to find me one and was sure to put it aside to ensure I got it. It's a beautiful piece of jewellery and I'm beyond thrilled. I unfortunately did not get the name of the lady who assisted me in store, but she was also a joy to deal with! Would recommend Chupi to everyone I know now as it was such a positive experience for me
27 juni 2024
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Hayley,
Thank you so much for this gorgeous review. Marianne was so delighted to be able to help you with your quest to honour your grandad, and she really appreciated your kindness.
Very best wishes,
Pearl
&
The Care Team at Chupi
Stunning wedding rings
Stunning wedding rings. We got a matching his and hers set, ethical and lab grown rings. Modelled/mould from a tree. Chupi was delight to work with in the store at Powerscourt Town Centre and also seamless online. They delivered well before the expected range and prices were very good for the quality. Highly recommend.
25 juni 2024
Svar från Chupi Jewellery
Hello !
Thank you for this lovely review.
We are so happy that you found your perfect wedding rings and that our drive for sustainability helped you make your decision.
Best wishes,
Pearl
&
The Care Team at Chupi
Great service
Great service, really helped me with my decisions for getting my wife to be a perfect engagement ring
5 oktober 2023
Svar från Chupi Jewellery
Thank you so much for the lovely review Rob.
We are delighted to hear that the You Me and Magic was the perfect ring !
Best wishes,
The Chupi Team
Great experience in store with Katerina…
Great experience in store with Katerina who was particularly helpful in assisting with selecting a gift for my sister and in preparing the personalised gift in a tight timeline.
24 maj 2024
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Kevin,
Thank you so much for your review and feedback about Kat. It really does mean so much to us here at Chupi! Kat is a wonderful member of our team and she was delighted to have been able to assist you.
Best wishes,
The Chupi Team
Great quality jewellery and such…
Great quality jewellery and such friendly and helpful service from everyone at the Chupi team
2 december 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
Thank you for this lovely review, it really does mean so much to us here at Chupi.
We are delighted that you had such a great experience with us and we look forward to taking care of you again in the future.
Kind regards,
The Chupi Team
We had such a lovely experience
We had such a lovely experience in their store looking for engagement rings.
Our consultant was really lovely, she served us prosecco and took their time to show us through the collection with real knowledge, advising on cuts and lifestyle wear (I'm medical so can't wear a big rock.)
We are choosing our ring together because he knows I'm looking for something sustainable and this is the only jeweller we went to that didn't roll their eyes at me when I asked about sustainability!
Definitely recommend a stop here if you are on the engagement ring journey.
20 april 2024
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Pam,
Thank you for this lovely review, it really does mean so much to us here at Chupi, and we are so happy that you had such a great experience with us.
As you know sustainability is so important to us here in Chupi and so we are delighted to be part of your engagement journey.
We very much look forward to taking care of you again in the future.
Warm regards,
The Chupi Team
Untrustworthy company
Untrustworthy company
We spent over £10K and had several issues in dealing with them. The diamond was smaller than advertised, we had to fly back and forth to collect a replacement
Then the VAT reclaim was unsuccessful because the supplied forms weren’t correct and the suppliers they use are no longer valid. Then I was unresponded to for over a month.
Would absolutely not recommend Chupi.
1 mars 2024
Omdöme utan inbjudan
Svar från Chupi Jewellery
Dear Jarrad,
Thank you for taking the time to leave your review.
We appreciate and value all feedback as it helps us to continue to learn from our mistakes and improve. We are sorry to hear that we fell short of your expectations in this instance, and please accept our sincere apologies for the delay in responding to you.
We have investigated your purchase history with Chupi and have found that in our attempt to create a custom-made engagement ring for you in haste, it is true that our team selected and set the wrong stone for your beautiful piece. This was immediately rectified at speed and with our sincerest apologies at the time and your subsequent 5-star Google Review indicated that you were very satisfied with how we resolved the issue.
We offer virtual consultation for our international clients as well as free, customs and duties paid shipping to your country of residence along with complimentary returns should any issue arise. At no point was there a requirement for you to fly back and forth to resolve sales or services of your purchases.
As a small business, we work hard to maintain a quality and excellence in customer service for all our customers and it is with regret we see this work impacted by your experience of a third party agency’s neglect to inform us of changes to their service in the Airport.
As our customer, we continue to work to achieve all we can for you and as such we have reached out to the tax agent to communicate your frustration at your experience. They have apologised to us and offered to try to resolve your tax claim directly.
While we know this cannot change your experience with us and we do regret any upset caused, we hope that this clarifies the situation. At Chupi, we strive to provide all of our customers with the best possible care and we do value your feedback as it helps us to continue to learn and improve.
Kind regards,
The Chupi Team
One of my favourites
One of my favourites! My husband bought me an initial disc necklace from Chupi after my daughter was born. I adore it and plan to pass onto my daughter on her next birthday ❤️
11 april 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
HI Siobhan,
Thank you for this lovely review. It really does mean so much to us here at Chupi!
We are so happy to hear that you adore your Chupi initial necklace and we are so delighted that it has become a precious personal heirloom and is being passed on to the next generation.
We wish your daughter a very Happy Birthday !
Warm regards
The Chupi Team
The jewellery is overpriced and bad…
The jewellery is overpriced and bad quality! Necklace/ chain broke 3 times in 1 year! I got it fixed the first two times and in the last time the chain got replaced. The replacement looks cheap, and did not have the same quality. Don’t get fooled into the marketing here!! Your buying melted down, recycled, un-pure gold. Go to another jeweller and compare your items from Chupi… you will see what poor quality Chupi is. I am glad to see other people have left similar messages… the owner should take note and stop overcharging and creating real value for ppl instead. Heirlooms ??? How, if they break instantly?? Service was good.
30 mars 2024
Omdöme utan inbjudan
Svar från Chupi Jewellery
Dear Anna,
Thank you for taking the time to leave your feedback and our apologies for the delay in getting back to you.
We appreciate and value all feedback as it helps us to continue to learn and improve and we are sorry to hear that we fell short of your expectations in this instance.
We take huge pride in the quality of craftsmanship in every piece of Chupi jewellery and to experience repeated failure of a necklace chain is of naturally of huge concern to us and certainly far below the expectations of quality that we expect for all of our customers.
Each Chupi piece comes with a quality guarantee during which time we provide complimentary repair or replacement services to original owners should a problem arise. While we are unable to confirm the details of your individual experience, this should have been the case for you throughout what we are sure was a frustrating journey. And we ask you to accept our apologies and to reach out directly to our team if this was not the case.
As with all businesses, we review our supplier base regularly. While our new chain looks a little different, we are confident that it has undergone significant quality checks including tension testing to ensure the highest quality.
As part of our commitment to sustainable manufacturing and to meet our carbon reduction goals, every Chupi piece is crafted from carbon neutral, recycled gold. Every cast is independently assessed to confirm the purity of the gold by The Company of Goldsmiths in Ireland and bears the quality stamp and mark of the Irish Assay Office, stamped in Dublin Castle.
We work with many of the country’s finest jewellery casters, goldsmiths, and specialist setters in producing our work, and we are proud to be a part of a small community of businesses that choose to produce here in Ireland and with whom we share a mutual respect.
We are happy to hear that if nothing else, you felt that the service you received from our team was good.
Kind Regards,
The Chupi Team
Broken necklace after only two years
I am incredibly disappointed and devastated to say that the North Star necklace that I purchased only two years ago broke and in breaking I lost the attached pendant. For a piece of jewellery that is marketed as a high quality heirloom piece, not only is its breaking very disappointing but my primary reason for this review is the customer service that I am receiving regarding this broken piece. I was hoping for a repaired clasp and an offer on a discounted pendant to replace the lost pendant. What I received was a 10% discount code to purchase a completely new necklace. With inflation this 10% discount makes a new necklace €250 more expensive than the necklace that I purchased only two years ago.
Do not shop here if you actually want an heirloom piece. You can get a better quality necklace and better service at Arnotts.
5 mars 2024
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Liz,
We genuinely appreciate and value all feedback as it helps us continue to learn and improve our service. We are sorry to hear that we fell short of your expectations in this instance.
Our care team reached out to you directly on May 3rd to advise that, unfortunately, there was an error in the information provided to you.
We kindly ask that you contact them at care@chupi.com so that we can work towards resolving this issue for you.
Kind regards,
The Chupi Team
Don’t buy into the hype …
My partner and I booked an engagement appointment back in Sep/oct. We traveled to Dublin specifically for the appointment as we had both been keen to view the collection together in person. I had always imagined my engagement ring would come from Chupi.
We viewed some of the rings however we left feeling a little uncertain and underwhelmed and put it down to the fact that the store / staff were preparing for the relocation. We felt perhaps we hadn’t had the best service and decided to wait until the new store had opened to revisit.
We revisited on Saturday (18th Nov) and enquired again about the rings we had previously viewed. I was disappointed one of the three styles I liked was not available in gold to try in my side and was offered silver instead (when such a special purchase I think all sizes should be available in all styles) I set three rings aside including two wedding bands rings which caught my eye. We briefly discussed details / price / style names etc with a member of staff who wrote nothing down but advised that she would email all of the details through to my partner later that day. I mentioned that we were registered for the Black Friday event and that we had specifically came on Saturday to confirm our selection to enable us to avail of the discount.
Unfortunately after waiting all afternoon my partner never received that email. He has yet to receive it. The appointment was made / confirmed with his email address so there could not have been an issue with the address. What should have been an enjoyable experience and memorable day, wasn’t, and we could easily just have browsed the website. There was nothing special or personal about the experience… There is no private room to sit down and try the rings on in an intimate / private space.. anyone can see! To be honest.. I’ll never consider shopping there again. We both left Dublin that day annoyed, disappointed and frankly appalled. To me, Chupi is a brand with fantastic marketing.. nice products (though v overpriced after shopping around) but shocking service. To further add to this, I emailed customer service on 22.11.23 with this info and again have yet to receive a response… don’t buy into the marketing hype.
18 november 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Hannah,
Thank you for taking the time to leave your review.
We appreciate and value all feedback as it helps us to continue to learn and improve and we are sorry to hear that we fell short of your expectations in this instance.
All of our representatives work hard to give the best possible service but where we fall down, we do take responsibility. We are sorry that you did not receive the information requested and our sales team have implemented processes to ensure all appointments are followed up in a timely manner.
We endeavour to have every style available to try on in store for our customers, however, every Chupi engagement ring is individually handmade to order for each of our clients and as such we do not carry all sizes in all styles and all metals for trying on in store. The only silver involved in our consultation process is through the use of specially crafted sizing rings, standardised against our own studio benches to ensure perfect fit on completion of our work.
Unfortunately, your visit was just three weeks after our new store had opened and still in a bit of transition. Our entire team continues to work hard making improvements throughout the store. We have already launched several positive changes to enhance our engagement ring appointments including in store refreshments, a seated consultation area and dedicated personal consultants to guide you from start to finish of your purchasing experience.
While we are aware that you purchased your ring elsewhere, I know our store manager has contacted you directly to invite you to come into the store whenever you are next in Dublin.
While we are sorry that this cannot change your experience with us, we still thank you for sharing your experience and allowing us insight to deliver the improvements that will ensure no future visitor to our store has the same experience.
Kind regards,
The Chupi Team
Incredibly friendly staff, knowledgeable and helpful!
I recently purchased my engagement ring from their store in Dublin. The staff were incredibly friendly, knowledgeable and helpful. I didn't buy on my first appointment, viewed online, booked a virtual appointment then went back in for a final follow up and made the purchase.
I don't know if I'm allowed to name people here, but the store manager was incredible from first consultation through to sale and then aftercare. I didn't get the size right but they were most helpful and resized to save my blushes!
On the product itself, my fiancee is over the moon and loves everything about it and can't stop showing it off.
Thanks again folks! We'll be back for our wedding rings.
8 december 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
HI Gordon
Thank you so much for your review and feedback. It really does mean so much to us here at Chupi!
Congratulations on your engagement !
We are so happy to hear you had such a good experience on your engagement ring journey across all our platforms from virtual to real life !
Katie, our store manager, is a wonderful and valued member of our team and I know she was delighted to have been able to assist you. We are so glad your fiancee is over the moon and we very much look forward to welcoming you both back to the Chupi store to help you choose your wedding bands.
Kind regards,
The Chupi Team
Ring left dark mark around my finger
Ring left dark mark around my finger.
I posted photos on Google reviews
17 december 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Roisin,
Thank you so much for reaching out to us, we have responded to your direct message which you sent us yesterday.
This appears to be metallic abrasion which can commonly be triggered by certain types of soaps, skin care or cosmetics with high Ph levels.
We have sent you information privately on how to care for your ring and prevent this issue from continuing. I hope that this will help to resolve the discolouration and you will be able to wear your beautiful ring happily for years.
If you have any further questions, please do not hesitate to contact us directly and our team will do everything we can to assist you.
Kind regards,
The Chupi Team
Great experience online buying engagement ring
Such an incredible experience buying an engagement ring for my girlfriend. I did an online video consultation where the lady took me through all of the options on a very fancy camera, helped me choose the perfect ring for her and had it delivered to me in time for the proposal.
10 juni 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi George,
Thank you so much for your great It really does mean so much to the team here in Chupi.
We are so glad you enjoyed your virtual engagement ring appointment, and that you received your beautiful Chupi ring ready for your proposal.
We hope she loved it too !
Kind regards
The Chupi Team
Customer service
I have a whole long-winded story about chupi but I'll save you all the details.
This is an excellent jeweler's. The attention to detail from start to finish is amazing and in my opinion unheard of. Customer service is off the charts and they 💯 stand over there products. I will happily buy from there again.
25 juni 2022
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Elaine,
Thank you so much for your review and feedback. It really does mean so much to us.
Here in Chupi we strive to provide all of our customers with the very best service and care, and we are delighted to hear you had such a good experience with our teams..
Kind regards
The Chupi Team
My husband bought me a chupi necklace…
My husband bought me a chupi necklace with the initials of our three children for a special birthday which I was so delighted with. Recently I lost the initial disc from my necklace...distraught over losing this cherished piece of jewellery I contacted chupi to replace it. The team at chupi were extremely pleasant to deal with, in particular Katie who was so kind and helpful. I am delighted to have my initial necklace back. Thank you all at chupi.
24 april 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
HI Helen,
Thank you so much for your review and feedback. It really does mean so much to us here in Chupi.
Losing a precious piece of jewellery is always so upsetting and we are delighted to hear that Katie was able to assist you.
Kind regards,
The Chupi Team
Amazing jewellery and fantastic online…
Amazing jewellery and fantastic online sales experience!
22 mars 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Karl,
Thanks so much for this wonderful review.
We hope your beautiful Crown of Hope and gorgeous Tourmaline Hero added a little sparkle !
We look forward to taking care of you again in the future.
Kind regards,
The Chupi Team
Customer Service like no other 10/10
Very happy with all the team at Chupi Jewellery. The customer service was the best service I have ever received from any company, 10/10. I purchased the initial disc necklace over 2 years ago and damaged my chain. Chupi replaced my chain free of charge and delivered to me. The staff especially Sarah could not have been more helpful to me from the start. I would 100% recommend Chupi and their beautiful jewelry.
23 februari 2023
Omdöme utan inbjudan
Svar från Chupi Jewellery
Hi Sinead,
Thank you for this lovely review, it really does mean so much to us here at Chupi.
We are so delighted that you have had such a great experience with us and we look forward to taking care of you again in the future.
Warm regards,
The Chupi Team
Love at First Sight
I knew from when I first saw Chupi jewelry that I wanted something different from my ring. Thankfully my groom agreed as plain bands were never going to be from him 😂
The store experience was brilliant. The staff spent time with us, showing us different pieces, letting us try on and making sure our finger sizes were perfectly taken.
Once the rings were in, we went for a follow-up appointment and we're reassured if any adjustments were needed, this would be taken care of prior to our wedding.
I ended up getting the Hawthron design. Having been born and rared in an estate called after the Hawthorn, the ring had a clear meaning for me about the meeting of my past and future.
My groom fell in love with the driftwood design 😍
10 december 2022
Omdöme utan inbjudan
Svar från Chupi Jewellery
Dear Paula,
Thank you for this lovely review. It really does mean so much to us here at Chupi!
We are so delighted that you have had such a great experience shopping with us, it sounds like the Hawthorn Bark ring really had your name on it !
We wish you many years of happiness with your beautiful wedding bands. And we hope we can welcome you back to our store in the future.
Warm regards,
The Chupi Team
Excellent customer service at Chupi.
Very happy with all the team at Chupi Jewellery
Couldn't have been more helpful, looked after delivery and I always felt confident that they would look after any issues I had.
Excellent all round would highly recommend them, also beautiful jewellery. 👏👏👏
8 december 2022
Omdöme utan inbjudan
Svar från Chupi Jewellery
Thank you for this lovely review, it really does mean so much to the team here at Chupi.
We are so delighted that you have had such a great experience with us and we look forward to taking care of you again in the future.
Warm regards,
The Chupi Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.