Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Se mer
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Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Se mer
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We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Se mer
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Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Kontaktuppgifter
London, USA
- chronomics.com
NO Refund
I paid for 2 lateral flo tests in November then I had to upgrade our tests to pcr and paid a further £50. My holiday was cancelled and I cancelled my tests. I received the 1st payment of £37.98. I am three months down the line repeatedly putting in a requests for the rest of my refund only to receive apologies then the next email says your request is closed. Their telephone number doesn’t even connect. You can’t speak to anyone I’m sure it’s a computer messaging back I am 83 years old and I need that £50 I would advise anyone do not use this company they will only take your money.
9 mars 2022
Omdöme utan inbjudan
Svar från Chronomics
Hi Paul,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
The link supplied to you via the email will help me communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
Svar från Chronomics
Hi There,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
I ordered 2 fit to fly LF tests in…
Revised.
Further to my review below. Chronomics rectified the situation promptly. Hence the change of star rating. I would still say they need a better channel of communication. Maybe they will look at this in the future.
I ordered 2 fit to fly LF tests in February as required at the time to visit Italy. On 01/03/2022 the rules changed. As I was within the 14 day cooling off period, I cancelled my order on the Chronomics portal as advised by Chronomics. Much to my disappointment I find the tests are being delivered today!!! I have tried emailing, but the address you provide is not monitored, and by using your chat service, which is only automated, therefore, I have not been able to speak to a person. This is the most frustrating company to deal with!
9 mars 2022
Omdöme utan inbjudan
Svar från Chronomics
Hi There,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
The company declined to refund unused and unopened tests
I received my tests but did not need to use them as the rules for travel to France changed. Unfortunately Chronomics would not accept a return and give me a refund. 2 weeks had passed and therefore they were not obliged to refund me under UK statutes.
Their customer service was essentially automated but I did eventually receive a personal email response after a week or so of trying to contact them.
After 2 years working as a doctor in the NHS through the pandemic, it's quite galling to have to pay so much for some unused lateral flow tests.
Thought I would write a review just to share my experience.
9 mars 2022
Svar från Chronomics
Hi Lara,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
Ordered 2 tests received 1
Ordered 2 fit to fly rapid antigen tests. Got an email saying it would arrive with courier between 4 and 5. Parcel came but with only 1 test inside. Not what you want before travelling. Caused a lot of unnecessary stress. Tried ringing chronomics but there customer service number is just a series of automated messages telling you to go online. It took 5 ways of contacting them, ringing, Facebook, 2 emails that bounced, filling a form in online. For them to eventually tell me it was coming the next day. Why send them in 2 different parcels on 2 different days? You know it's bad when there's actually a button on the website for missing tests. Order with randox instead, it's cheaper, they answer the phone.
9 mars 2022
Svar från Chronomics
Hi Ciara,
Thank you for taking the time to raise this review with us.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future.
Stay safe and we look forward to hearing from you.
Kind Regards,
Ibukun
Social Media Associate
Very efficient system
Very efficient system. Being an oldie I needed a bit of help to upload and print result. However I did feel that help was available by email if I had got stuck.
9 mars 2022
Svar från Chronomics
Hi Wendy,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Avoid fit to fly PCR
I would strongly advise against using this for a PCR fit to fly test - only one of two results came back on time, and they just can’t guarantee that you’ll have your result within the window you need it. There’s also no number to call if you need help - Isabella was extremely helpful over email and really did all she could (hence an extra star), but there’s a limit to what you can achieve when you can’t speak to someone live. So ultimately, a lot of worrying, and a lot of time and expense spent on getting to the airport in time to take a test there. Shouldn’t really advertise a service that they can’t deliver on.
9 mars 2022
Omdöme utan inbjudan
Svar från Chronomics
Hi Emma,
Thank you for your feedback.
I’m so sorry to hear you have had a negative experience with us.
We take these matters very seriously. We aim for all customers to receive their test results within 24-36 hours after reaching the lab. We are extremely sorry this has occurred causing more stress and unneeded anxiety.
We hope at the very least we can assist further and hopefully resolve this matter for you as we hate to see any of our customer’s upset and frustrated with our service.
I can assure you, this was never our intention, we will certainly strive to better our services for the future.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
We have an excellent support team at hand to help you further.
If we do not hear back from you we just want to let you know we are sorry and wish you the very best.
Kind Regards,
Ibukun
Social Media Associate
I ordered covid test as required to…
I ordered covid test as required to "test to fly' to go skiing in Italy. As I was flying early Sunday morning I decided I should do the test Saturday evening. To be done online following instructions. When I came to open the test strip I was to enter the barcode on it. But I was told that the barcode had already been used!! I couldnt go on further due to this and realised that I couldnt continue further with the test. I realised I couldnt complete the test and gathered I couldnt go on holiday without a negative test. There was no way of contacting 'Chronomics' only by email which would not be monitored before after the weekend. My friend was meeting me in Italy and would e.d up going on a ski holiday alone. It's disgusting that a computer error meant I was unable to go on my holiday through no fault of my own. I was so stressed. This method does not allow for error and no available help. Disgraceful!
8 mars 2022
Svar från Chronomics
Hi Jones,
Thank you for taking the time to raise this review with us.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future.
Stay safe and we look forward to hearing from you.
Kind Regards,
Ibukun
Social Media Associate
Excellent Product & Service. Definitely Recommended.
Excellent, smooth process. Reasonable value and good customer service. Results almost instantly. Definitely recommended.
8 mars 2022
Svar från Chronomics
Hi Christopher,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Help
I cant register my kit, it says Kit Id or order number could not be found?
8 mars 2022
Omdöme utan inbjudan
Svar från Chronomics
Hi Kamil,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
Perfect service
8 mars 2022
Svar från Chronomics
Hi John,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Svar från Chronomics
Hi Brenda,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Easy to use efficient service
8 mars 2022
Svar från Chronomics
Hi Jeff,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Timely and clear instructions
8 mars 2022
Svar från Chronomics
Hi Helen,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Easy, quick and good value for money
Easy process of ordering and tests arrived in good time. Instructions on how to conduct the tests were clear and uploading the result was easy.
Good value for money, would use again.
8 mars 2022
Svar från Chronomics
Hi Iris,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Convenient to not have to go to a lab
Convenient to not have to go to a lab, but so HARD! The Website would NOT accept my Kit ID (exactly the same kit id worked on my phone, which was harder for me to do video with). To upload photo of results, I was told to go to chronomics.com, but that was not the place. I had to hunt for where to upload.
7 mars 2022
Svar från Chronomics
Hi
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
Svar från Chronomics
Hi,
I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback.
We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs.
Please stay safe and we hope that you use our services again in the future when you travel.
Kind Regards,
Darren
Social Media Associate
Excellent service 👍
7 mars 2022
Svar från Chronomics
Hi,
I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback.
We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs.
Please stay safe and we hope that you use our services again in the future when you travel.
Kind Regards,
Darren
Social Media Associate
Svar från Chronomics
Dear Valued customer,
Thank you for taking the time to leave some feedback for us here at chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on:
https://help.chronomics.com/contact-us
Best Wishes,
Waleed
social media associate
I can't even contact you by email about…
I've just told you what the problem is! I can't even contact you by email about a general enquiry without an order number - that is just daft!
7 mars 2022
Omdöme utan inbjudan
Svar från Chronomics
Hi there,
Thank you for your feedback.
I am sorry to hear about the issues you have experienced with our company.
I have reached out to you via email to gather some more information. We try to get back to all of our customer’s in a timely manner and we take all feedback very seriously.
Please let us know about the problem’s you have experienced. If there are any ongoing issues we will attempt to resolve this as soon as possible.
Kind Regards,
Ibukun
Social Media Associate
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