It was a very difficult and emotional discussion but the lady at Fyfes Funeral Parlour made every decision so easy and comfortable. She listened and was very experienced in her job, made me feel a lo... Se mer
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Det här tycker kunderna
I googled, funeral plans as for a 30 year old female. The only funeral plans are for over 50s or the older generation of 80+ I found choice funeral plans. What was great was before purchasing, I c... Se mer
Nikki at Humphris was very thorough when describing what services and product were avaliable. She went over information when I was unsure and checked constantly that I understood the financial options... Se mer
A very friendly, relaxed, informative and professional first meeting to explain the funeral plans on offer. Followed by a second meeting to finalise our funeral plans without feeling any pressure.... Se mer
Företagsinformation
Skrivet av företaget
Our Funeral Plans enable you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.
A plan to suit you
Skrivet av företaget
- Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.
Kontaktuppgifter
46 The Terrace, TQ1 1DE, Torquay, Storbritannien
- 01803 298 243
- info@choiceplan.co.uk
- choiceplan.co.uk
4,9
Utmärkt
935 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Svar från Choice Funeral Plans
Dear Linda
Thank you so much for taking the time to leave us a 5 star review.
We are pleased to hear that you had a positive and straightforward process purchasing a plan with us.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
It took more than a week for you to…
It took more than a week for you to acknowledge receit of my payment and I had to continually chase the funeral director to get confirmation that the plan was going to be put in place.
26 juni 2026
Svar från Choice Funeral Plans
Dear Mike,
Thank you for taking the time to share your feedback. We value all feedback from our customers, as they help us review and improve our services.
We sincerely apologise for the frustration you experienced while trying to obtain confirmation that your bank transfer payment had been received. We understand the importance of timely and clear communication, and we regret that this did not meet the standard you should expect from us.
Following our recent discussion, we are pleased that we were able to clarify the situation and confirm that all of your documentation has now been received. We are also delighted to hear that you are satisfied with the support provided by your Funeral Director and that Jude was able to address your concerns and provide a full explanation.
We appreciate you taking the time to speak with us and allowing us the opportunity to resolve the matter. Your feedback is invaluable in helping us improve our service, and we thank you for your patience and understanding.
Warm regards,
Choice Funeral Plans
They were very knowledgeable and really…
They were very knowledgeable and really helpful and it was all sorted out for us . Really nice
25 juni 2026
Svar från Choice Funeral Plans
Dear Anne
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
We were made to feel at ease and as…
We were made to feel at ease and as this was a plan for my brother who has special needs and isn't able to sort his plan out himself we were helped with what would be best for him so a big thankyou to Chris whites and to the staff that were very helpful
1 juni 2026
Svar från Choice Funeral Plans
Dear Anna
Thank you so much for taking the time to leave us a 5 star review.
We’re pleased to know that you had a positive experience with Chris White Funeral Directors.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
I found the service patient and…
I found the service patient and understanding and I can contact them at any time to make changes or just ask questions.
15 juli 2026
Svar från Choice Funeral Plans
Dear Kate
Thank you so much for taking the time to leave us a 5 star review.
We are so glad that you were impressed by the service you received from our team.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Svar från Choice Funeral Plans
Dear Gary
Thank you so much for taking the time to leave us a 5 star review.
We are pleased to hear that you had a positive and easy process purchasing a plan with us.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Totally professional.
10 juli 2026
Svar från Choice Funeral Plans
Dear Clive
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Taking out a Choice funeral plan.
I have used the same funeral directors for my parent's funeral's it is only fitting that I use them today for my funeral arrangements. They have been excellent in providing service and comfort at the time of bereavement. Taking a policy out with Choice early gives me comfort that everything is in place without having to worry about costs.
8 juni 2026
Svar från Choice Funeral Plans
Dear David
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Svar från Choice Funeral Plans
Dear Mrs Ratcliffe,
Thank you for taking the time to share your feedback. We value all feedback from our customers, as they help us review and improve our services. We are sorry to hear that you remain disappointed with the outcome.
Following the concerns you raised, we carried out a thorough review of the matter and provided a detailed written response explaining our findings and the reasons behind our decision.
Our priority is always to act in the best interests of the families we support. We only work with funeral homes that have an established contractual relationship with us and that we are satisfied consistently meet, and often exceed, the standards and requirements we expect.
We appreciate that this was not the resolution you had hoped for, and we are sorry for the disappointment this has caused. We hope that our written response has provided clarity regarding the circumstances and explained the reasons for our position.
If you would like to discuss this further with us or have any questions regarding our response to you, please do get in contact with us on 01803 298243 where we will be happy to assist you.
Warm regards,
Choice Funeral Plans
A mothers wish
I was very comfortable to arrange my mother's plan, the staff were kind and respectful to her every wish, thank you
18 juni 2026
Svar från Choice Funeral Plans
Dear Kathleen
Thank you so much for taking the time to leave us a 5 star review.
We are pleased to hear that our team were able to provide caring and supportive service.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Very nice people to deal with
Very nice people to deal with. Difficult to review a service until you need to use it - but so far so good.
15 juni 2026
Svar från Choice Funeral Plans
Dear Neil
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
The wonderful staff at John Roaches F.D
The staff at John Roaches F.D, Johnstone were very supportive, professional & treated me great kindess, dignity & compassion.
9 juni 2026
Svar från Choice Funeral Plans
Dear Martin
Thank you so much for taking the time to leave us a 5 star review.
We’re pleased to know that you had a positive experience with John Roach Funeral Directors.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Very easy process to set up a choice…
Very easy process to set up a choice funeral plan. Paperwork very thorough and each different type of plan fully explained. Good value for money
5 juni 2026
Svar från Choice Funeral Plans
Dear Allison
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Great service provided personally and…
Great service provided personally and professionally with my local long standing company. Thankyou.
15 juli 2026
Svar från Choice Funeral Plans
Dear Mrs Storey
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Unfortunately you sent me a brochure of…
Unfortunately you sent me a brochure of possible grave stones/ headstones without any price Mentioned, then you actually contacted me requesting what my choice was going to be! Excuse me and others! Are you really trying to destroy your business, with having to request a choice without the purchasing individual actually knowing what the cost would be.
I really find that bad Business practice.
It appears That I will be looking for a business that actually informations the bereaved the actual cost.
Mr Stephen whiteman and Blade
Former British Army Veteran 1975-1982
1 juli 2026
Svar från Choice Funeral Plans
Dear Mr Whiteman,
Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.
We understand your frustration regarding the lack of pricing information. Our intention was to provide details of the available memorial options before discussing individual requirements, as prices can vary depending on the size, material, inscription and any additional design elements chosen.
We apologise if our follow-up contact gave the impression that we were asking you to make a decision before receiving pricing information. This was certainly not our intention, and we appreciate you bringing your concerns to our attention.
Your feedback is valuable and will be shared with the team so we can review how we communicate pricing and memorial options with bereaved families. We understand that transparency is important when making such significant decisions.
We are sorry that we have left you with this impression and would like to work with you to find a suitable resolution. If and when you feel ready to discuss this further, please contact the branch directly on 020 8567 3904 and a member of the team will be happy to assist.
Kind regards,
Choice Funeral Plans
We were recommended by a close family…
We were recommended by a close family member who have previously used your services as they were excellent and listened to their wishes. Although it is not a nice time they made the whole experience a celebration which was fitting. Everything has been carefully explained to us and we are very happy with the advice given. We would highly recommend this service.
12 maj 2026
Svar från Choice Funeral Plans
Dear Terence,
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Svar från Choice Funeral Plans
Dear Steve,
Thank you so much for taking the time to leave us a review.
If there is anything specific you feel we could improve upon, please do not hesitate to let us know.
Warm regards,
Choice Funeral Plans
This was a simple process though Isons
This was a simple process though Isons. The assistant was helpful and knowledgeable.
4 maj 2026
Svar från Choice Funeral Plans
Dear Ruth
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
Everything very smooth
Everything very smooth. Excellent service from the Funeral Director.
Peace of mind.
8 juni 2026
Svar från Choice Funeral Plans
Dear Ian
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
on purchasing our plan…stress free at a difficult time
Our experience on purchasing our plan was made so easy and with respect too, nothing was any bother especially on making decisions on a loved one . It takes the stress off at a difficult time when you can’t think straight .
16 december 2025
Svar från Choice Funeral Plans
Dear Alan
Thank you so much for taking the time to leave us a 5 star review.
Please do not hesitate to reach out if you need anything else.
Warm regards,
Choice Funeral Plans
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