I ordered $72.00 of merchandise and it been a month. Never gotten anything nothing. Very upset because I wasn't going to purchase anything because of the scams out there. Was hoping to see my pocket b... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
HIGHLY SUSPICIOUS!! Unfortunately, most of us here, reading Trust Pilot... well it's too late because we invested time, hope, money all in good faith that this would be a good experience dealing with... Se mer
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EM SENTO ESTAFADA PER CHICV UK LIMITED, A TRAVÉS DE YIVETTE. Des de 05/05/20 estic reclamant em retornin l'import de una compra per no haver-la rebut. El 16/10/20 rebo mail signat per Amelia,... Se mer
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Poor quality, like a team jersey for a holiday clothes. I cancelled the order, but still was shipped. Once shipped, they wouldn't provide a local US address. They were just interested in providing a... Se mer
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Företagsinformation
Skrivet av företaget
Chicv creating a leading online lifestyle in the world
Kontaktuppgifter
USA
- chicv.com
1,2
Mycket dålig
164 omdömen
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RUN, don't Walk Away from this Company
ChicV is apparently the parent company (or payment processor) of several clothing web sites, including Hawalili.
The products I ordered looked great on the web site, but the actual clothing I received was very disappointing. The shirts were made of shoddy materials (try 100-percent polyester with the pattern only on one side, a burlap like fabric feel, etc.). Some are also mislabeled in terms of fabric type or just not labeled at all.
Here's the real kicker: If you have the temerity to request a return, they actually expect you to ship your order back to China at your expense, which can easily exceed the actual cost of the merchandise. (BTW: This nuance is conspicuously absent in their return policy.)
P.S.: They have over 500 complaints registered on PayPal alone.
23 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi there,
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service.
ChicV is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered 2 dresses and 2 tops on June…
I ordered 2 dresses and 2 tops on June 23. I tried to cancel after I read the reviews but I just got prerecorded emails in the middle of the night. I was never able to speak to anyone. I also found out that the merchandize is a bad replication of known styles and the photos are not even a hint of what you get. Really bad, cheap stuff. I will keep fighting to get my money back and hope they become outlawed. This is a *very good scammer company*. BEWARE!
20 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Christel,
Sorry for any inconvenience caused.
I just got prerecorded emails in the middle of the night.----- If you mean the message saying "We will get back to you within 24/48 hours", then this is normal.
We reply emails within 24 hours. Please wait for our reply. Orders can be canceled before shipping. You can also provide your order number and we will help you.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
Any more issues, feel free to contact us through our official website you ordered from.
Stay safe and have a nice day!
I ordered 2 dresses on July 9th $53.55…
I ordered 2 dresses on July 9th $53.55 they took the money out right away but I still haven’t received anything , send my order or give me my money BACK! Terry
18 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Terry,
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-15 Business Days.
It can take up to 4 weeks to receive an order.
Would you please provide your order number so that we can help you? Or from which website you placed the order? You can find the record through the browser history.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
Any more issues, feel free to contact us through our official website you ordered from.
Stay safe and have a nice day!
I ordered garments totaling $117.94 on…
I ordered garments totaling $117.94 on July 1, 2021. Company immediately charged my Visa card. I never received an E-mail confirmation and the email was not in spam or trash files. I have not received order. Beware of this company.
17 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Bill,
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you? Or from which website you placed the order? You can find the record through the browser history.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
Any more issues, feel free to contact us through our official website you ordered from.
Stay safe and have a nice day!
Want to return item
Want to return item. No email ever sent. Website does not show how to return. Can’t company find my order via my email. Yes you are a scam if YOU can not be more helpful. Thank you
16 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Jean,
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
Please go to the website you ordered and emailed the CS team. It should be service@xxx.com. Emails are handled within 24 hours.
Any more issues, feel free to contact us through our official website you ordered from.
Stay safe and have a nice day!
I place an order June 03
I place an order June 03, 2021,for several piece of clothing total US$137.06 this was taken out of my bank the same day. its July 14th 2021 and i have not receive the other pieces were is it? I didn't get an email confirmation so i should have been wary of that, who do i ask for a refund, its six weeks now
14 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Jenevie,
Sorry for any inconvenience caused. In most cases, our order confirmation email went to spam folder. Would you please check this?
Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-15 Business Days.
Originally it could take 3-4 weeks for delivery.
Any more issues, feel free to contact us through our official website you ordered from.
Stay safe and have a nice day!
why is it taking so long
they take too long to get anything that your order I just don't know what is going on because its been like to month and going on 3 month where is the order so it say HAWALILI order HBBFF00052977 it now July 13 come on guys yawl can do better then that ware is it
13 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Cox,
Sorry for any inconvenience caused.
Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-15 Business Days.
Per checking, the 2nd item in your order was delayed and thus shipped later. Per checking, it's been delivered also.
Delivered, In/At Mailbox 2021-06-11
We've also sent you an email with the tracking#. Please check the inbox or spam emails.
Any more issues, feel free to contact us.
Stay safe and have a nice day!
I ordered June 24th 2021
I ordered June 24th 2021. No email confirmation, no received shipment, no order number. Total charged to account was $131.94. It is July 8th. Where is my order.
Update, I recieved my order and it was complete garbage. No tags and looked horrible. I tried on my shorts and the waist literally went to my chest!
Package had no invoice and no return label/option. Tags on package were in Chinese script covered by new jersey address label.
I filed a claim with my bank for fraud.
8 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi valerie,
Sorry for any inconvenience caused. In most cases, our order confirmation email went to spam folder. Would you please check this?
Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-15 Business Days.
Originally it could take 3-4 weeks for delivery.
Any more issues, feel free to contact us through our official website you ordered from.
Stay safe and have a nice day!
I followed how to return the goods, but doesn't work.
I ordered but never had any confirmation nor e-mail.
It was charged on July 3rd, and no information came to e-mail. When I tried to sign up the web site, but they say they do not have that e-mail address, I will ask the credit card company to refund.
Since I was usig phone, and trusted that I can login or receive confirmation e-mail, which all of the trusted companies would do, I didn't write the confirmation number, but my credit card was charged immediately, without any confirmation or any receipt sent to my e-mail.
After I complained here, the company sent me the dresses on 19th July, but the quality was really bad, like a paper dress. I tried to return it, following the direction they sent with the dresses, which didn't work. I sent e-mail to service department, but didin't get reply so far. But at least now I got order number HBPT00738016.
8 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Hiroko,
Sorry for any inconvenience caused. In most cases, our order confirmation email went to spam folder. Would you please check this?
You can also contact the CS team for more info.
Stay safe and have a good day!
Debited with no confirmation of order
I ordered an item. The amount was debited from my credit card but I have not received any confirmation. The site indicated that my order had not passed.
5 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Véronique,
Sorry for any inconvenience caused.
May I have your order number so that I can help you?
If you have placed the order sucessfully, we will send you an order confirmation email. You can double check your spam folder.
The site indicated that my order had not passed.---------- As for this issue, the order payment may fail due to the Credit Card Risk Control. You may contact the credit card company for more details.
Any more issues, feel free to contact us.
Stay safe and have a nice day!
I order a patriotic blouse and a summer…
I order a patriotic blouse and a summer dress. My account was charged on June 8. I have yet to receive the items and no notifications or update whatsoever.
2 juli 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Gloria,
Sorry for any inconvenience caused.
Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your order may have been on the way. Can you please provide us with your oder number so that we can check for you?
You may also check the spam emails and maybe you can find the order confirmation email or order shipping emails.
Any more issues, feel free to contact us via the CS emai on the official website.
Stay safe and have a nice day!
I placed my order on the 7th of June
I placed my order on the 7th of June, 2021! 5 items of Clothing!! Total of $104.+ cents! It has been in transit for 3 weeks??? NOT good service! No notifications to let the Customer know the status of the order! Still waiting for my delivery notification??
25 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Tania,
Sorry for any inconvenience caused.
Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
We do send shipping notifcations when your order was shipped. Please double check your spam emails if you did not receive any email. Also, please recall if you used a different email account to place the order. This also matters.
Any more issues, please email the CS team on the official website where you placed the order.
Stay safe and have a nice day!
Ordered a dress some weeks ago
Ordered a dress some weeks ago. Visa account was quickly charged. No receipt. No address. No shipment information. No dress. No contact number.
With enough complaints to VISA. they and shut them down from taking payments on the credit card. That is when it smarts.
These are UK scammers. Pass the word.
24 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Ray Stebner,
Sorry for any inconvenience caused.
Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
No worries. Your order must be under processing or on the way now. We are not scam. You can also find the order confirmation email and reach our CS team. If you do not receive this, check spam emails.
Any more issues, feel free to contact us.
Stay safe and have a nice day!
I still have no product no confirmation…
I still have no product no confirmation and the payment came out of my account right away. I guess you live and learn. I will never order anything from these scammers again.
24 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi terri ,
Sorry for any inconvenience caused.
Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
No worries. Your order must be under processing or on the way now. We are not scam. You can also find the order confirmation email and reach our CS team.
Any more issues, feel free to contact us.
Stay safe and have a nice day!
I ordered And went through my bank
I ordered And went through my bank you were paid on June 2 2021 AND No Shipment of my order??? Theresa 3938 S Placita De La Moneda Green Valley Az 85622
23 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Theresa,
Sorry for any inconvenience caused. Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
No worries. Your order must be on the way now. We are not scam. You can also find the order confirmation email and reach our CS team.
Any more issues, feel free to contact us.
Stay safe and have a nice day!
If I could give negative stars I would.
If I could give negative stars I would.
NEVER EVER ORDER FROM THESE GUYS or NORACORA [the company that I thought I was ordering from].
I ordered from Noracora and I have to "assume" they are the same company as the charges on my account are similar.
1. I've been charged more than I agreed to. 2. I understood this company was in Canada, then when I went to pay was asked if I wanted the U.S. prices converted to Canadian [I was o.k. that it was a U.S. company]. But after my order was finalized it turned out to be Hong Kong [which means sizing would be wrong and delivery would be VERY long].
Nothing fits, quality is very bad and shipment was split into three. That means that if I want my money back, I have to return goods to China - how did China get in here? [I will have to pay shipping three times as the other items haven't arrived and maybe never will].
I get my statement to find out this company is in the U.K.? WHAT SCAM IS THIS!! ... I either lose ALL my money or I lose most of it. This is rip off!!
My order number is: HBPT00656198
I appreciate the response but you won't be "seeing me again soon" if I lose much money for product I can not wear.
22 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi Lynn,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us.
Stay safe and have a nice day!
Oh my gosh I placed order on may 30…
Oh my gosh I placed order on may 30 117.00 no order no no product this company is awful I’m going to dispute charges today
19 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi there,
Sorry for any inconvenience caused. Shipping takes about 2-3 weeks and your order may be still in transit.
Or you can send us your order number here and I will help you.
We do send an email to confirm the order once you finished it. So please check spam emails as well.
Stay safe and have a nice day! Best regards, ChicV Group
They don't answer on their mail......no…
They don't answer on their mail......no contact after paying...no post, no mail....where is my money ?????
België
19 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi there,
Sorry for any inconvenience caused. But we do handle emails. Please double check if you emailed to the correct email address. Please note that if you ordered from a certain website, you need to find the correct CS team email on the official website RATHER THAN emailing to support@chicv.com. FUrther more, we do send an email to confirm the order once you finished it. So pleae check spam emails as well.
Or you can send us your order number here and I will help you.
Stay safe and have a nice day! Best regards, ChicV Group
I ORDERED SEVERAL GARMENTS ON MAY 30
I ORDERED SEVERAL GARMENTS ON MAY 30, 2021. WHERE IS MY ORDER. THEY TOOK THE MONEY IMMEDIATELY, BUT STILL NO ORDER! IT IS JUNE 18, 2021!!! THERE IS NO CONTACT INFORMATION!!! I AM CALLING MY CREDIT CARD COMPANY AND DISPUTE THE CHARGES!!!
18 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Hi there, Sorry for any inconvenience caused. Please kindly understand that our shipping time is quite long. It can take up to 3-4 weeks. You can provide your order number here and I will check for you. We have also sent an email confirmation when your order was placed. If you do not find that, please double check if you left a different email when you placed the order, or check the spam emails.
Stay safe and have a nice day!
Best regards, ChicV Group
They don't respond and I have no order…
They don't respond and I have no order number. I can't get a response. Do not order from these people.
17 juni 2021
Omdöme utan inbjudan
Svar från Chicv
Sorry for all convenience caused.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
Could you tell us your order number so that we can try our best to check and handle this issue for you ?
If you do not have order number , you should offer us valid registered email or transaction number to check .
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (support@chicv.com) at any time and we will get back to you ASAP.
Have a nice day !
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