Cherry Tree Preserves Omdömen 

46
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Visited York last week met two young men outside the shop who offered us a sample of cheese did the job got us inside,they were so nice and helpful,lovely selection of cheeses and preserves bought a g... Se mer

Betygsatt 1 av 5 stjärnor

Went for lunch for 2 adults on 28/2/2026. Never been before. 14th March had parking fine, which I immediately paid, though I was unaware you had to register your number plate. Later rang pub to as... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Amazing flavours,great discounts and lovely packaging. Have bought multiple times and also gave them as gifts. Everyone is always super grateful as they are great presents!! Will keep ordering. Uns... Se mer

Betygsatt 5 av 5 stjärnor

I saw an advert for Cherry Tree Preserves on Facebook and the moment I clicked the link I was hooked. The vast selection is curds and jams are amazing; great classic flavours and some innovative ones... Se mer

Företagsinformation

  1. Leverantör av livsmedelsprodukter

Skrivet av företaget

Delicious products made using only the finest ingredients in small, hand-made batches. Explore our Award-Winning range of Chutneys, Jams, Curds and more!


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

46 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(46)

8 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Big fan of Cherry Tree!

Cherry Tree Preserves as a whole is truly amazing. I love the jars, cheeses, the people, the logo, the list goes on. Have been recommending it to everyone and will keep on doing so!

1 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing flavours,great discounts and…

Amazing flavours,great discounts and lovely packaging. Have bought multiple times and also gave them as gifts.
Everyone is always super grateful as they are great presents!!
Will keep ordering.
Unsure why people complain about size and price... This aren't your usual supermarket ones therefore will be a "treat" and a little dearer than usual

11 januari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Oh dear..the huge reduction of jar…

Oh dear..the huge reduction of jar size. I normally buy at least 10 of these for Xmas presents. Sadly I won't be this year..I'm exploring options in Waitrose and Ssinsburys alike.
The jars are just too small now. Not even worth buying.

27 november 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The amaretto jam is relatively nice

The amaretto jam is relatively nice, is a very small jar. But did not like misleading ("scan code to get your FREE JAR")
On the inside lid. It's not true you have to buy more. Can't afford more at moment. It is nice jam and they do make lovely preserves.

25 november 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Massive content reduction for same price ..

Have ordered from this company for many years, but not any more.
My recent order was for one of their chutneys, normally in 350 gram jars at £4.75 each. Yes, they are still £4.75, but the contents reduced to 210 gram jars.
My fault for not checking, but you do not expect such a blatant overpricing, or content reduction, to take place from what I considered a reputable company.

5 oktober 2023
Omdöme utan inbjudan
Logotyp för Cherry Tree Preserves

Svar från Cherry Tree Preserves

Peter, we are very sorry to hear that you are unhappy with the change in our jars. Thanks for your review, and thanks for being a loyal customer for so long.
We have reduced our jar sizes by 33%, we publicised this at the time it was done in Spring 2023 to all of our newsletter and website customers. At the same time we reduced our prices from £5.45 per jar, to £4.75 per jar, a -13% reduction. The other 20% in the equation is the massively rising costs of ingredients, labour, utilities, glass, transport, and just about everything else, which I am sure you are aware is happening in the world now.
We had to make a choice, whether to put our old 340g jars up to around £6.50, or to move to a new smaller jar, take some grammage out, and drop the jar price for customers from £5.45 to £4.75. We consulted with groups of consumers and customers on this, and it was unanimously agreed that people wanted lower jar prices, and were ok sacrificing some grammage in the equation.
We really hope you stay a customer of ours, we need you more than ever, as we fight to keep the lights on at the company for another year, which is by no means certain.
Thanks again for your loyalty, and for taking the time to write.
Chris

Betygsatt 2 av 5 stjärnor

Large Decrease Of Product Provided For Same Price.

I had been getting my preserves from this company for the past three years. My latest order arrived today. I realised immediately that the jar sizes have reduced greatly since my previous order. Previously the products came in 340 gm glass jars. My latest order came in 210 gm jars. I did not not notice the change in jar size when I placed my order, my error. Pricing the same as for the larger jars previously provided. As a result of this lack of value for money I will not be ordering any more product from this company.

8 augusti 2023
Omdöme utan inbjudan
Logotyp för Cherry Tree Preserves

Svar från Cherry Tree Preserves

Jackie, we are very sorry to hear that you are unhappy with the change in our jars. Thanks for your review, and thanks for being a loyal customer for so long.
We have reduced our jar sizes by 33%, we publicised this at the time it was done in Spring 2023 to all of our newsletter and website customers. At the same time we reduced our prices from £5.45 per jar, to £4.75 per jar, a -13% reduction. The other 20% in the equation is the massively rising costs of ingredients, labour, utilities, glass, transport, and just about everything else, which I am sure you are aware is happening in the world now.
We had to make a choice, whether to put our old 340g jars up to around £6.50, or to move to a new smaller jar, take some grammage out, and drop the jar price for customers from £5.45 to £4.75. We consulted with groups of consumers and customers on this, and it was unanimously agreed that people wanted lower jar prices, and were ok sacrificing some grammage in the equation.
We really hope you stay a customer of ours, we need you more than ever, as we fight to keep the lights on at the company for another year, which is by no means certain.
Thanks again for your loyalty, and for taking the time to write.
Chris

Betygsatt 1 av 5 stjärnor

Don’t waste your money

Don’t waste your money. My son ordered a surprise cream tea it arrived without halve the order, no cream , scones cheese rang them and they said they’d send replacement haven’t received anything . £40 wasted rang again went to answerphone what a disappointment they are

22 juni 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ordered an afternoon tea didn’t arrive!

Ordered an afternoon tea package, weeks before requested, scheduled delivery for the Friday, thinking that’s fine as they must then just deliver Saturday if there’s an issue. Well NO! I was wrong and dispite me being in all day Friday, Parcelforce ( and not FedEx as it’s advertised) will only reattempt delivery mon-Friday. So if it arrives Monday, this would have been 4 days+ in transit. Cherry Tree need a much more reliable delivery method. Maybe FedEx (as you clearly state on the confirmation email) used other similar services fine in the past, can’t speak about the products themselves, but nearly all of it will have to be thrown out once and if it ever get here. 0 stars if I could for this review

2 juni 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

disappointing.

I saw very good reviews and I trust that these are true . but I'm embarrassed to admit that I have not received anything yet regarding the delivery of my parcel...my neighbours saw through the window that the delivery man dropped my parcel in an extremely open and unprotected place, and incorrect address meaning that people from the street saw my parcel and stole it immediately and ran away...my neighbour who is a 60+ year old women couldn't catch the thief . what should I do now? It was a birthday gift for my closest friend and it was extremely embarrassing to admit. return my money. or something at least . you should investigate this situation and speak with this irresponsible delivery man.

26 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic efficient customer service

Fantastic efficient customer service! Went the extra mile after I left an anniversary present until the last minute and the lovely staff helped to get me my order dispatched at short notice. The box has arrived and my parents love it! Beautifully presented and lovely contents!

26 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Most delicious jams and chutneys you’ll…

Most delicious jams and chutneys you’ll ever try. Absolutely perfect for all gifts and all occasions!

Ordered few times before and missing one jar. Replaced and shipped and received next day - absolutely outstanding gold star service. Cannot recommend the company and products highly enough!

20 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love

Love! Love! Love! Their products are amazing! Super tasty! The hot garlic is my absolute favourite! First tried them at bath market but they don’t have a stalk in Bristol so usually have to place an order. Orders are always on time and as expected! Their cheese with honey and fig is a must for any cheese lover! Make an order you won’t be disappointed!

8 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant customer service

Brilliant customer service! A product in my delivery was incorrect and I received a reply extremely quickly and a replacement the next day. Products are gorgeous and make great gifts

20 november 2021
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Disappointed to receive an out of date item by a year!!

I really like their chutneys and jams but am very disappointed with an item in my order last week :-( I bought the cocktail favourites gift pack which had been reduced to £2.50. It was a gift to a poorly friend, but when I checked the date on the 2 jars one was showing 21/08/20 so well out of date! I emailed them and got a reply that it was the wrong date stamp and it was still in date for another 10 days. Well I'm sorry but that wasn't good enough. They should have this information on the listing. I would never have bought the item if I had known this. I felt very disappointed as I couldn't give this as a gift with a date stamp that said it was a year out of date! Very poor customer service and with all the other companies out there I shall not buy from them again! They have lost a good customer, which in the times we are having is just not good business sense!

14 augusti 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First class customer service

First class customer service with Lauren, who personally insured my Dad would get his Father's Day hamper in time. High quality of the products and very tasty. You made one very happy man.

22 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service and products

I ordered a selection of chutneys, curds and a marmalade and on receiving them found that the box was left on my doorstep sideways on and the box was demaged. On opening most of my jars lids had 'popped' up. I contacted Cherry tree who were very empathetic,pleasant and helpful and have arranged to send me replacements which I'll get in a few days(due to Bank Holiday) excellent customer service that matches their excellent and extremely tasty products! Can't fault them at all!

30 april 2021
Omdöme utan inbjudan

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