chelsea home and leisure Omdömen 

I bought a parasol through B&Q Marketplace and the experience has been dreadful.

The order wasn't delivered when expected, and I had to chase B&Q twice just to get them to contact the seller. After waiting so long, I explicitly asked for a refund. Instead, the seller apparently ignored or failed to understand my email and sent another parasol.

That didn't arrive either, so I had to chase yet again.

Eventually a parasol finally turned up — only to discover parts are missing, so it can't even be assembled. I've contacted them about this and, once again, no response.

The communication throughout has been incredibly poor. Emails aren't properly read, questions aren't answered, and the messages I have received from the seller are so badly written that they come across as completely unprofessional.

What should have been a very straightforward purchase has involved weeks of chasing, a refund request being ignored, failed deliveries and finally an unusable product.

Absolutely exhausting. Avoid.

Wonderful set of patio furniture. Good quality - lovely smooth teak. Relatively easy to put together - and very solid once done. Looking forward to it lasting many years.

Good product and very happy with chairs.
Response time re delivery date was a little slow, but worked well on the date that was then finalised. .

Initially asked their customer services a question, never received a reply (in their what’s app customer service option).

Ordered item, shows available to order on website. Received a refund, no explanation or any reason given. Terrible customer service and communication.

Product was on website. Received a refund about a week later. No comms, no explanation etc.

Very reliable kept me updated about my order. Fast service. Staff very friendly and helpful
Really recommend
Julie Clamp

Had my table delivered last week opened it the weekend & it’s absolutely amazing very well made would buy again in the near future so thank you one happy 😊 customer

I bought a Teak Garden Furniture set a year ago from the ideal home show absolutely over the moon with the workmanship and the quality I can’t recommend Chelsea Home leisure enough a very satisfied customer here

I was very impressed with my outside furniture my husband bought the table with recliner chairs for me at Christmas from David had a great deal can't wait until the summer comes now to have a bbq and use it all

Very pleased with my purchase kept informed on delivery will definitely be buying again

Amazing quality, great customer service, there was a 6-8 week delivery date which I was happy to wait for because when it was delivered it was absolutely perfect!
10/10 I thoroughly recommend.

I Would highly recommend Chelsea home &leisure just had delivery of my teak root coffee table and I love it, and the two young guys that delivered it were very helpful and nice too thanks

Terrible experience with this company. Bought a coffee table and the quality wasn't what we were expecting, so we emailed on the same day it was delivered asking to do a return. Have sent numerous emails and left numerous messages with their AI assistant over a 4 week period but have heard nothing back. Order number is 6490. I will be raising a complaint to The Furniture and Home Improvement Ombudsman and Trading Standards if I dont hear back within next couple of days

You asked the question before the goods had arrived at 8pm.yesterday. Nevertheless, we are very delighted with the high quality and finish of the table.
It is exactly what we wanted.

Excellent product, amazing quality and fast delivery. I’ve bought several items and would highly recommend

DO NOT BUY 🤬

Teak furniture literally crumbled to pieces in 5 years. Supposedly should last a lifetime. Some components may be teak but the actual structure holding it together is definitely not. It is like sponge and just crumbles in your fingers.
2 chairs just completely collapsed beyond repair and the table is barely holding onto it’s frame.
Customer service is a BOT so I have had no response back from them whatsoever.
The initial delivery may look great and we have had 5 years use from it but Teak is meant to last 30-50 years which is why we invested in this furniture.

Great quality

The teak root table Chelsea Home and Leisure supplied it perfect, exactly what we wanted. I have to be honest and say that I was really nervous about ordering a table I hadn’t seen but I worried for nothing. I could look at it all day.

High Quality Product. We purchased a root Dining room glass top table. It was of very high quality and looked amazing. The delivery experience was great with all communications regarding dates and timings etc. I would highly recommend Chelsea Home and Leisure.