Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Se mer
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First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Se mer
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The order was perfectly received, love the sandle that I ordered for a wedding event. However delivery arrived after the event. Delivery timing was disappointing
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Företagsinformation
Skrivet av företaget
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktuppgifter
Storbritannien
- charleskeith.co.uk
3,3
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery took more than 2 weeks .
28 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're sorry to hear that your order took longer than expected to arrive. We understand how frustrating this experience must have been and sincerely apologise for the inconvenience caused. Your feedback is important to us and has been shared with the relevant team as we continue to improve our delivery experience. We hope to have the opportunity to provide you with a better experience in the future.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Lovely bag and shoes I got- beautiful…
Lovely bag and shoes I got- beautiful material and look on both items. Very pleased with my first purchase!
26 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery service was very good
Delivery service was very good. Liked the product as well. It is my first CK.
26 juni 2026
Svar från CHARLES & KEITH
Dear Simran,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that your order has not yet arrived and understand how disappointing this must be.
We see that your order is currently on its way to you. If you require any assistance or would like an update on your delivery, please don't hesitate to contact us at customers@charleskeith.com with your order details. Our Customer Service team will be happy to assist you.
Thank you for your patience and understanding. We appreciate your support and look forward to serving you again.
Best regards,
CHARLES & KEITH Customer Service Team
There is always a lot of choice
There is always a lot of choice for my size 2 feet and they are well made and of an excellent quality. I find the size chart to be very helpful and true to my size feet. The shoes are always beautifully wrapped and protected, which pleases me because I am fussy when storing my foot wear. It also shows me that this company take great pride in their work.
18 januari 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
It wasn’t delivered to me at the…
It wasn’t delivered to me at the expected time of delivery. I wanted to wear for my sister‘s wedding. I could not and I didn’t go for the wedding.
29 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear that your order did not arrive within the expected delivery timeframe, especially as you had planned to wear it for your sister's wedding. We understand how disappointing and frustrating this must have been.
Please accept our sincere apologies for the inconvenience caused. Your feedback is important to us and has been shared with the relevant team as we continue working to improve our delivery experience.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best regards,
CHARLES & KEITH Customer Service Team
Great delivery time and product arrived…
Great delivery time and product arrived super packaged
29 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Communication regarding my delayed…
Communication regarding my delayed parcel was poor, in the last email I sent to the team I didn’t even get a response.
29 juni 2026
Svar från CHARLES & KEITH
Dear Fadila,
Thank you for taking the time to share your review with us.
We were advised that your case has been resolved, and would truly like to apologize for the inconvenience caused to you once again.
If you have any further concerns, please do not hesitate to reach out to us again via email at customers@charleskeith.com for assistance.
Thank you and we look forward to serving you better next time.
Best Regards,
CHARLES & KEITH Customer Service Team
Great service but goods received with a…
Great service but goods received with a mark. Managed to remove stain but disappointing goods aren't checked on despatch especially as this was a present.
28 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're pleased to hear that you had a positive service experience. However, we're truly sorry to learn that your item arrived with a mark, especially as it was intended to be a gift. While we're glad you were able to remove the stain, we understand how disappointing this must have been.
Your feedback has been shared with the relevant team as we continue to improve our quality checks and packing process. We sincerely appreciate your support and hope to provide you with a better experience in the future.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I have been in waiting for a refund
I have been in waiting for a refund over 2 weeks and their response is it can take up to 2 weeks no $hit $herlock I am still waiting
I wouldnt never purchase from them ever again - not good customer service seems like it is AI and now to me they are thieves stealing our money - stay clear of this brand
6 juli 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're sorry to learn that your refund took longer than expected and understand how frustrating this must have been.
We note that your refund has since been processed. However, we regret that the time taken to complete the refund affected your overall experience with us. Your feedback is important to us and has been shared with the relevant team as we continue reviewing our processes to improve the customer experience.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best regards,
CHARLES & KEITH Customer Service Team
Great product although delivery…
Great product although delivery considerably long than stated.
28 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you're pleased with your purchase. At the same time, we're sorry that the delivery took longer than expected and appreciate your patience and understanding throughout the process.
Your feedback is important to us, and we'll continue working to improve our delivery experience. We truly appreciate your support and look forward to serving you again.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Amazing and best best
28 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Prompt delivery
27 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Nice quality and delivery on time
15 januari 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The customer service was appalling
The customer service was appalling. I had issues with my parcel being delivered and was ignored by the team after multiple emails. I had one response after emailing a couple of times and the issue was not investigated.
27 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to learn about your experience and understand how frustrating it must have been to encounter issues with your delivery and feel that your concerns were not addressed in a timely manner. This is certainly not the level of service we strive to provide.
We understand that your case is currently being handled by our Customer Service team. Please be assured that we are looking into the matter and will continue assisting you via the ongoing email correspondence until it is resolved.
Thank you for your patience and understanding. Your feedback is important to us and has been shared with the relevant team as we continue working to improve our service and customer experience.
Best regards,
CHARLES & KEITH Customer Service Team
I’m still waiting for shoes that I…
I’m still waiting for shoes that I ordered on the 25th June and was advised they will arrive in 5-9 working days. This is quite frustrating when the shoes are required for a function. If I knew this was the case I would have not ordered them.
25 juni 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear that your order did not arrive within the expected timeframe, especially as you needed the shoes for an upcoming function. We understand how disappointing and frustrating this must have been.
We see that your order has since been delivered. However, we regret that the delay affected your overall shopping experience. Your feedback is important to us, and it has been shared with the relevant team as we continue working to improve our delivery experience.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.