The idea is ok, but the customer care does not give the assistance required. At the first meeting the seller told me only partially the layout of the platform, being not precise and confusing about p... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Charge automation as been a very reliable partner in our property management company since a few years now. They answer quickly when questions arise. We definitely recommend this programm.
We use chargeautomation to collect tax payments from our guests and also have them fill out a pre-check in form and collect arrival times etc. It works great and their customer service is very respons... Se mer
Företaget har svarat
Die Leute von Chargeautomation haben da ein wirklich tolles Sytem für die Gästebtreuung entwickelt. Noch nirgendwo habe ich mehr und sinnvollere Einstellmöglichkeiten gesehen. Nachrichten werden... Se mer
Företagsinformation
Skrivet av företaget
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
Kontaktuppgifter
4,2
Bra
70 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent payment processing platform
Excellent payment processing platform, syncs perfectly with the likes of booking.com for host details. I'd definitely recommend.
29 september 2023
Omdöme utan inbjudan
Svar från ChargeAutomation
Hi Izijesu,
Short, sweet, and to the point—we love it! 🎯 We're so glad to hear ChargeAutomation is syncing perfectly with platforms like Booking.com and making payment processing a breeze for you. 🙌
Thanks for the recommendation, and here's to keeping things smooth and efficient for all your hosting needs!
ChargeAutomation is a great software
ChargeAutomation is a great software. I didn't know what it was when I first got the link but it really helped me get quick access to the door code and pay my security deposit. I didnt have to keep messaging the Booking.com host to get details. It was all right there in the guidebook. Pretty cool tool. Id definitely recommend
26 september 2023
Omdöme utan inbjudan
Svar från ChargeAutomation
Wow, we’re really grateful you took the time to leave us such a thoughtful review as a guest! 🙌 It’s not every day we hear directly from the people enjoying the benefits of our software during their stays, and it’s awesome to know ChargeAutomation made things easier for you.
Your feedback truly means a lot, and we're glad it helped streamline your experience. Thanks again for sharing!
Great Tool
Great system. Very reliable and makes our job so easy and automated. Sit back and let the system work for you. CA has been a great addition to our business.
1 maj 2023
Omdöme utan inbjudan
Svar från ChargeAutomation
Hi Maple Cottage Rentals Team,
We love hearing that ChargeAutomation is making your life easier! 🙌 It's amazing to know our system is reliable enough for you to "sit back and let the system work for you"—that’s exactly what we aim for. 🎯
Thanks for being a part of the ChargeAutomation family and for letting us be a great addition to your business. Here's to more automation and less stress!
As a host I wanted something to help me…
As a host I wanted something to help me collect security deposits and payments. Other tools claimed they did it with Chargeback protection but the only one that truly did it was ChargeAutomation. It sends a code to my guests and then liability shifts from me. Since then my chargebacks went down to 0. Definitely recommended for any host that wants to prevent chargebacks
27 september 2023
Omdöme utan inbjudan
Svar från ChargeAutomation
Hi Ore,
We’re so glad to hear ChargeAutomation has been a game-changer for you! 🙌 Knowing your chargebacks have dropped to zero is music to our ears, and we're thrilled that our security deposit and chargeback protection have given you peace of mind. 🧘
Thanks for the glowing recommendation!
Simple and smooth user experience
I recently had to use ChargeAutomation for my business booking in Italy. It was very easy and smooth. I checked in, paid a security deposit, booked early check-in and received my access instructions - all via the same link. Very cool tool. Totally recommended
22 augusti 2023
Omdöme utan inbjudan
Svar från ChargeAutomation
Hi Kasia,
Thanks for the awesome review! 🙌 We're so glad to hear that your experience with ChargeAutomation was simple, smooth, and had everything you needed—from paying your deposit to grabbing an early check-in, all in one link! 🎉
We love knowing that even as a guest, you found it easy to use and would recommend it. That really means a lot to us!
Not recommended for guests
Unfortunately, I would not recommend guests to use the services offered by Chargeautomation. Since the data exchanged between the host and the guests are own by the hosts only and not Chargeautomation, it is very easy for a host to remove all the information incriminating them in case of conflict with the guests, without Chargeautomation being able to help. This puts the guests at a huge disadvantage, without any recourse to prove the host's wrongdoing.
That being said, I very much appreciated the disponibility and implication of the team when I raised the issue to them, following a bad experience with a host. But as of now, I don't believe Chargeautomation offers enough guarantees to guests to not being treated unfairly by hosts.
31 augusti 2023
Omdöme utan inbjudan
Svar från ChargeAutomation
Hi Romain
Thank you for taking the time to share your feedback. We’re sorry to hear about the negative experience you had with a host, and we understand your concerns regarding data and transparency in such cases.
While ChargeAutomation primarily serves as a tool to streamline processes between hosts and guests, we truly appreciate your kind words about our team’s efforts to assist you when the issue was brought to our attention. Your experience is important to us, and we aim to support both hosts and guests as much as possible, even in challenging situations like this one.
Your feedback will certainly help us improve our services and the guest experience moving forward. We’re glad we were able to offer assistance, and we hope future stays are smoother for you.
Thank you again for sharing your thoughts, and we’re always here to help should you need any further support.
Very pleasant experience
I enjoyed using the Charge Automation software when I booked my rental on Booking.com. I really liked the fact that when I wanted to pay for the reservation it actually did something like an otp with my bank so it ensured it was me. Also it was very easy to see details from the host about the wifi and local restaurants in the area on the charge automation platform. Definitely good tool for the host.
2 augusti 2023
Omdöme utan inbjudan
Svar från ChargeAutomation
Hi Christianah,
We're so glad you enjoyed using ChargeAutomation during your stay! 🎉 That OTP verification with your bank is like our little extra security handshake—always making sure it’s really you. 🙌
And we’re thrilled to hear that the local recommendations and WiFi details came in handy—no one wants to be hunting for that info when they could be enjoying some good food! 🍝🍷
Thanks for the kind words, and we hope ChargeAutomation made your stay a breeze! Safe travels on your next adventure!
Good for online booking
Don’t get why people talk about scam. It’s an easy way to provide a deposit when you do an online booking without physical checking
11 oktober 2021
Omdöme utan inbjudan
Svar från ChargeAutomation
We’re so glad to hear that you found our platform simple and convenient! 🙌 It’s great to know that providing a deposit online through ChargeAutomation made your booking experience smoother and stress-free—exactly what we aim for. 😊
Thanks for sharing your thoughts and helping clear up any misconceptions. We’re all about making things easier for both guests and hosts, and we’re happy that worked out well for you!
Safe travels on your next adventure! 🚀
SCAM SCAM SCAM
SCAM SCAM SCAM. Watch your money! Never connect anything to this platform.
4 oktober 2019
Omdöme utan inbjudan
Svar från ChargeAutomation
Thank you for sharing your feedback. While we couldn’t find a record of your experience in our system, we take every review seriously, no matter how long ago it was shared. It’s unfortunate to hear about your dissatisfaction, and we’d love the opportunity to learn more and address any concerns.
Please reach out to our support team at support@chargeautomation.com so we can assist you directly. We’re committed to the security and satisfaction of all our users and would like to clarify any misunderstandings.
Thank you again for sharing your thoughts, and we hope we can demonstrate the positive changes we’ve made.
Detta är Trustpilot
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