I ordered the wrong item and immediately reached out via chat and email to exchange the chairs before they shipped. I was surprised when they responded even though it was 10:30 pm. I will absolutely o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
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Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
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The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of im... Se mer
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Företagsinformation
Om CHAIRUS
Skrivet av företaget
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
Kontaktuppgifter
Spring Sale
4,4
Utmärkt
291 omdömen
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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love the bench
Love the bench! Delivery was on time. Assembly was super easy. Would definitely be purchasing from this company in the future.
8 februari 2026
Svar från CHAIRUS
Hello Deena,
Thank you so much for this fantastic 5-star review! 🎉
We’re absolutely thrilled to hear you love your new bench, and that the delivery was on time with super easy assembly.
We truly appreciate your support and can’t wait to welcome you back for your next purchase in the future!
Warmest regards,
Chairus Team
Easy to put together
Easy to put together. We love the pattern of the material. Perfect size for a small villa
8 februari 2026
Svar från CHAIRUS
Hello Susan,
Thank you so much for your wonderful review and kind feedback!
We’re really glad to hear our chair is easy to assemble, you love the pattern of the material, and that it’s the perfect size for your small villa.
Wishing you all the best!
Warmest regards,
Chairus Team
Great product at a great price!!
Great product at a great price!!
Easygoing to assemble. Comfortable and attractive!
6 februari 2026
Svar från CHAIRUS
Hello Dianne,
Thank you! 😊 We’re so glad you love the value, and that assembly was easy — enjoy the comfort and style!
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Jackie,
Thank you! 😊 We’re happy the barstools arrived quickly and matched the color you expected. Glad to hear they feel sturdy — enjoy!
Warmest regards,
Chairus Team
Great chairs.
Easy to put together. Sturdy. Great firmness and thick sturdy fabric. Minimum investment.
5 februari 2026
Svar från CHAIRUS
Hello Brian,
Thank you for your feedback! 😊 We’re glad the assembly was easy and that you appreciate the sturdy build, supportive firmness, and durable fabric — great value is exactly what we aim for. Enjoy your chairs!
Warmest regards,
Chairus Team
Great chairs
4 februari 2026
Svar från CHAIRUS
Hello,
Thank you! 😊 We’re so happy you love the chairs — enjoy them!
Warmest regards,
Chairus Team
Shipped wrong chairs
3 februari 2026
Svar från CHAIRUS
Dear Brad,
We’re very sorry for the inconvenience. After checking with the warehouse, we confirmed the wrong chairs were sent due to an internal error. We have arranged a replacement shipment for you — thank you for your patience while it arrives.
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Lauren,
Thank you! 😊 We’re glad you like the bench — hope it adds a nice touch to your space!
Warmest regards,
Chairus Team
They were perfect and matched my dining…
They were perfect and matched my dining table nicely
2 februari 2026
Svar från CHAIRUS
Hello Regina,
So happy to hear that! 😊 We’re glad the chairs match your dining table perfectly and complete your space!
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Leonard,
Thank you so much! 😊 We’re thrilled you find them pretty and comfortable, and that assembly was easy — enjoy your new chairs!
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Sandy,
Thank you for your kind feedback! 😊 We’re glad your chairs arrived quickly and in great condition — hope you enjoy them for years to come!
Warmest regards,
Chairus Team
This is a Chinese company!!!!the site…
Update….. to their response to my review.
I tried within the suggested timeframe to cancel the order altogether. Not a color change. And no, there is no way that my chair could’ve been delivered because I had ordered it on Saturday and they said they delivered it on Tuesday. This company is bogus and that reply is bogus as well. They are out of China and they always respond at 2 AM in the morning.
This is a Chinese company!!!!the site is bogus and they want a review before anything was delivered and would not allow me cancel lot 4
Minutes after the ordered was placed on a Saturday. They are closed on weekends but tried to claim I couldn’t cancel as it was already processed! On a day they are closed? Won’t cancel, won’t give my money back and it now sends me a notice th chair was delivered…..in one day??? It’s not at my house!!!
31 januari 2026
Svar från CHAIRUS
Dear Customer,
We’re very sorry for the frustration and confusion this caused.
According to our records, you contacted us to request a color change. To save you the trouble of reordering, we coordinated directly with our warehouse to change the color for you at no additional cost.
Review invitation emails are automatically sent only after UPS marks an order as delivered. If you haven’t received the package yet, this may be due to an incorrect or early scan by UPS. We recommend contacting UPS, and we’re also happy to help follow up for you.
While our customer service team is unavailable on weekends, orders may still be processed automatically by the warehouse system, which can limit cancellation once processing begins. We sincerely apologize for the confusion.
Please contact us at care@chairus.com — we truly want to help resolve this for you.
Warmest regards,
Chairus Team
I cancel this item they sent it away
I cancel this item they sent it away. How it will cost me a 15% restocking fee.
The order was canceled 5 min after I put it in. On a Sunday the warehouse did not process it intill Monday. I spoke to your customer service Monday morning the items were still in the warehouse and had not been shipped. She told me escalating the email. And that someone would get back to me by email that did not happen.
31 januari 2026
Svar från CHAIRUS
Dear Marguerita,
We’re very sorry for the unpleasant experience. 🙏
Regarding the fees, this information is clearly stated in our return policy. Orders can be canceled free of charge before shipment. However, if an order is intercepted while it is already in transit, certain fees will be incurred, including an interception fee and a restocking fee. These charges are imposed by the courier and the warehouse, not by us.
We sincerely apologize for the inconvenience this may have caused and truly appreciate your understanding and cooperation.
Warmest regards,
Chairus Team
never ever buy from this company
18 november 2025
Svar från CHAIRUS
Hello Darla,
We’re very sorry for the inconvenience this has caused you. 🙏
If you received any notifications from us, it is usually because this email address was used when placing an order. If you are certain that you have never made a purchase with us, it is likely that another customer entered their email address incorrectly. We sincerely apologize for the trouble this may have caused you.
If you wish, please feel free to contact us at care@chairus.com. We will be happy to help verify the situation and make sure it is resolved promptly so you are not contacted again. Thank you for your understanding, and again, our sincere apologies for the inconvenience. 🌷
Warmest regards,
Chairus Team
Great quality for the price
Fast delivery, great quality and excellent condition. I'm extremely pleased with the bar stool and chairs I ordered. Great quality and super sturdy . Fast to assemble and the material looks so nice. For the bar stools I ordered , the seats can be removed with velcro and the seat cover is removable to wash.
16 januari 2026
Svar från CHAIRUS
Hello Syria,
Thank you so much for the wonderful feedback! 😊✨
We’re thrilled to hear you’re happy with the quality, sturdiness, and fast delivery of your bar stools and chairs. It’s great to know the assembly was easy and that you’re enjoying the removable, washable seat covers — such a practical detail! 🪑🧼
Your satisfaction truly means a lot to us. Thanks again for choosing Chairus, and we hope you enjoy your furniture for many years to come! 💛
Warmest regards,
Chairus Team
I love the chairs
I love the chairs! They took a bit longer to ship due to the holidays, but the company responded quickly to my email asking, and kept me updated.
The chairs are solid and stylish for my dining room. They’re gorgeous!
15 januari 2026
Svar från CHAIRUS
Hello Julie,
Thank you so much for your patience and kind words! 💛
We’re really glad you loved the chairs and found them solid and stylish for your dining room. Holiday delays can happen, but we’re happy our team could keep you updated along the way. Enjoy your gorgeous new chairs, and thanks for choosing Chairus! ✨🪑
Warmest regards,
Chairus Team
I am so happy with my purchase
I am so happy with my purchase! The chairs are very attractive, simple, and clean lines. They were easy to put together. The seat is firm and I appreciate that because typically with a lot of use they will soften slightly.
14 januari 2026
Svar från CHAIRUS
Hello LynL,
Thank you so much for sharing your experience! 😊
We’re thrilled to hear that you love the clean, simple design and found the chairs easy to assemble. It’s also great to know you appreciate the firm seating—comfort that lasts is exactly what we aim for.
If you ever need anything or have questions in the future, we’re always here to help. Enjoy your chairs! ✨🪑
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Jackie,
Thank you! We’re glad the shipping was fast and met your expectations 🚚✨
Warmest regards,
Chairus Team
Everything was perfect
Easy ordering process. Fast shipping. Lowest price. Quality product. Easy to assemble. I’m happy with my purchase. Thank you.
7 januari 2026
Svar från CHAIRUS
Hello Laura,
Thank you so much for the wonderful feedback! 😊
We’re thrilled to hear that everything—from ordering to assembly—was smooth and that you’re happy with the quality and value. Your support truly means a lot to us. If you ever need anything or have questions in the future, we’re always here at care@chairus.com. Enjoy your purchase, and thanks again for choosing Chairus!
Warmest regards,
Chairus Team
One of the arms was stripped out from…
One of the arms was stripped out from the wood and screw, can not use
12 januari 2026
Svar från CHAIRUS
Hello Cindy,
We’re very sorry for the inconvenience this has caused and truly appreciate you letting us know.
If there’s an issue with any part, please feel free to contact us at care@chairus.com and we’ll be happy to arrange a replacement for you. We’ll also reach out to you by email shortly to gather the details and assist you further. Thank you for your patience—we’re here to help and make this right.
Warmest regards,
Chairus Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.