I ordered the wrong item and immediately reached out via chat and email to exchange the chairs before they shipped. I was surprised when they responded even though it was 10:30 pm. I will absolutely o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
Företaget har svarat
Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
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The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of im... Se mer
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Företagsinformation
Om CHAIRUS
Skrivet av företaget
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
Kontaktuppgifter
Spring Sale
4,4
Utmärkt
291 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery and loveeee product
1 april 2026
Svar från CHAIRUS
Hello Jill,
Thank you so much for your awesome review!
We’re absolutely thrilled to hear your order arrived fast and that you loveeee the product!
It means so much to us, and we hope you enjoy your new chairs!
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Kris,
Thank you so much for your wonderful feedback!
We’re absolutely thrilled to hear you love the chairs and are impressed with their great quality!
It means the world to us, and we hope you enjoy them for years to come!
Warmest regards,
Chairus Team
My chairs arrived promptly and very…
My chairs arrived promptly and very well packaged. I was very impressed!
My husband didn't like the idea of putting them together. Haha!
But, they are very attractive and very well made!
So far, no complaints! Very satisfied!!
30 mars 2026
Svar från CHAIRUS
Hello,
Thank you so much for your amazing review!
We’re thrilled to hear your chairs arrived promptly and were very well-packaged — it makes us so happy to hear you were impressed!
The attractive design and quality craftsmanship mean a lot to us.
We’re so glad you’re very satisfied with your purchase and have no complaints so far! Enjoy your new chairs!
Warmest regards,
Chairus Team
Not a Problem
Order processed the same day as ordered - even though it was on a Saturday. The pictures are accurate regarding the color. They went together easy and they are sturdy stools. We love them.
6 april 2026
Svar från CHAIRUS
Hello Tina,
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear your order was processed the same day, even on a Saturday!
It’s fantastic that the color matches the photos, the stools are easy to assemble, and they’re sturdy enough for your needs.
We’re so glad you love them!
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Mary,
We are truly sorry to hear you were disappointed with the overall quality of the chair!
Please send photos of the parts that do not match your order to our customer service team at care@chairus.com. We will investigate the issue thoroughly and share your feedback with our product department for improvement.
Thank you for your patience, and we look forward to resolving this for you promptly.
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Charles,
Thank you so much for your kind review!
We’re thrilled to hear you love the great quality of our chairs and find them very easy to assemble!
Hope you enjoy using them for a long time!
Warmest regards,
Chairus Team
Very Pleased
I ordered the 4 chairs at 7:52am on Thursday and they arrived at 1:45 on Saturday.
27 mars 2026
Svar från CHAIRUS
Hello Lisa,
Thank you for taking the time to share your positive feedback!
We are delighted to hear you are very pleased with your purchase, and we’re proud that your order arrived in such a timely manner.
We hope you enjoy your new chairs for years to come!
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello,
Thank you so much for your review!
We’re delighted that you received your order quickly and that the quality matches what you saw in the photos.Hope you love your new stools!
Warmest regards,
Chairus Team
Great Counter Stools
The counter stools came promptly and for a fair price. They were pretty easy to put together. We love them. They are modern and comfortable.
27 mars 2026
Svar från CHAIRUS
Hello Crystal,
Thank you so much for taking the time to share your wonderful feedback!
We’re thrilled to hear your counter stools arrived promptly at a fair price, were easy to assemble, and that you love their modern style and comfort.It means a lot to us that you’re enjoying them 😊
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Robin,
Thank you so much for your kind review!
We’re so happy to hear the chairs are easy to assemble and look beautiful in your space!Hope you love using them 😊
Warmest regards,
Chairus Team
Such nice quality!
26 mars 2026
Svar från CHAIRUS
Hello,
Thank you so much for your wonderful compliment!
We’re thrilled to hear you’re satisfied with the quality — it means a lot to us!Hope you enjoy your chairs every day 😊
Warmest regards,
Chairus Team
No delivery, bad communication
Ordered two chairs for delivery to White Plains NY. They got within 2 miles of my house and are now apparently on their way back to Canada. No updates from Chairus no help from Fedex.
26 mars 2026
Svar från CHAIRUS
Hello Dennis,
We sincerely apologize for the delivery issue and the lack of communication, which has caused you great frustration.
We have looked into your order in detail. During the first shipment, the outer packaging of the chairs was damaged, so FedEx had to return the package to our warehouse.To ensure you receive brand-new, undamaged items, we have immediately arranged a replacement shipment for you.
The new tracking number has been sent to your email, and the package is currently in transit.It is estimated to be delivered on April 10, 2026. Please keep an eye on your email and shipping updates.
We truly appreciate your patience and will closely follow up on this shipment to make sure it reaches you smoothly.
Warmest regards,
Chairus Team
Very cheaply made and very hard to put…
Very cheaply made and very hard to put together. Cheaply made
25 mars 2026
Svar från CHAIRUS
Hello Lory,
We sincerely apologize for the unpleasant experience with our bar stools!
We feel terribly sorry that the product seems poorly made and difficult to assemble.
Could you please share more detailed feedback with us about the quality issues and assembly challenges? This will help us improve our products and service greatly.
If you have any problems, please feel free to contact our customer service team at care@chairus.com at any time, and we will assist you promptly.
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Chandra,
Thank you so much for your review!
We're delighted to hear your order arrived quickly in just 5 days!
Fast delivery is the service we ought to provide for our customers, and we hope you love your new items
Warmest regards,
Chairus Team
Nice comfortable well padded chairs and…
Nice comfortable well padded chairs and simple and fast to assemble.
9 mars 2026
Svar från CHAIRUS
Hello Carol,
Thank you so much for your lovely review!
We’re so glad you find the chairs comfortable, well-padded, and quick & easy to assemble.We really appreciate you sharing your experience!
Warmest regards,
Chairus Team
Beautiful and high quality bar stools
Fast shipping! The counter bar stools are high quality!
8 mars 2026
Svar från CHAIRUS
Hello,
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with the fast shipping and high quality of our counter bar stools.We truly appreciate your support and hope you enjoy them!
Warmest regards,
Chairus Team
Svar från CHAIRUS
Hello Michael,
Thank you so much for your kind review!
We’re thrilled to hear the chair looks great and is comfortable, and we’d love to serve you again soon!
Warmest regards,
Chairus Team
Return - No Response for 2 weeks
I have reached out several times to return the chairs I purchased with no response for 2 weeks.
2 mars 2026
Svar från CHAIRUS
Hello Bo,
We are so sorry for keeping you waiting!
We have recently experienced a sudden high volume of customer inquiries, and your message from March 16 may have been buried by the system.
Please rest assured that we have been actively responding to your request since March 21 and are committed to helping you resolve this issue as soon as possible.
Warmest regards,
Chairus Team
The chairs are nice and happy with them…
The chairs are nice and happy with them but losing the first order and alot of confusion on the second shipment with tracking and shipping. But correspondence with the company was professional and responsive. Once they finally arrived, everything was there, easy to assemble and return nice.
4 mars 2026
Svar från CHAIRUS
Hello Viki,
We’re truly sorry about the lost first order and the confusion with tracking and shipping on the second one—that was absolutely not the experience we want you to have.
We’re glad our team was professional and responsive in helping you resolve it, and we’re happy to hear the chairs arrived complete, easy to assemble, and that you’re pleased with them overall.
Thank you so much for your patience and understanding. We’ll keep working hard to make your future orders smooth and worry‑free!
Warmest regards,
Chairus Team
Nice chairs
Nice chairs, easy to put together! Wish they were real leather for that price! Fast service
9 mars 2026
Svar från CHAIRUS
Hello Amy,
Thank you so much for your review!
We’re glad you like the chairs and found them easy to assemble, and we appreciate your feedback about the leather at this price point.
We’re also happy you enjoyed the fast service!
Warmest regards,
Chairus Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.