Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Whether you're a professional chef, home cooking enthusiast, or someone discovering the world of authentic spices, we invite you to experience the difference that true Ceylon spices can make. From our family spice gardens to your family table, we're honored to be part of your culinary story.
Colombo, 10120, Colombo, Sri Lanka
3,6
21 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product price and service from these guys, not only did I get my product but an extra was added in. You won't be disappointed.
Svar från Ceylon Spice Garden
Thank you, Eloise! We’re so glad you enjoyed your order. The extra was a small thank-you from us — really appreciate your support.
I ordered this back on the 29th of May, it still hasn’t arrived and they are ignoring all emails I send them bad service and delivery takes too long!
Svar från Ceylon Spice Garden
Hi Ethan,
Thank you for your feedback.
We have replied to your emails multiple times with tracking updates and screenshots, including on June 6, June 12, June 15, and again on June 19 after this feedback was posted.
Your parcel was not stuck in Sri Lanka. Official tracking shows it was accepted by Sri Lanka Post on June 3, processed through Colombo on June 4, arrived in the United States on June 7, and was delivered by USPS on June 10, 2026 at 10:30 AM in Florence, KY 41042, matching the ZIP code on the order.
Tracking number: LA000148134LK
This means the parcel reached the USA in about 4 days after Sri Lanka Post accepted it, and the full transit from Sri Lanka acceptance to USPS mailbox delivery took about 7 days.
Since USPS handled the final delivery in the United States and marked the parcel as Delivered / In At Mailbox, we recommend contacting your local USPS office with the tracking number so they can confirm the final mailbox delivery scan.
We are still happy to help if USPS provides any different update.
Ceylon Spice Garden Support
Svar från Ceylon Spice Garden
Thank you so much for the update, Amelia.
We’re very happy to hear that you received your Blue Lotus. We truly appreciate you taking the time to update your review and confirm the delivery.
Thank you again for your patience and support.
Ceylon Spice Garden Support
Svar från Ceylon Spice Garden
Thank you so much, Hunter!
We’re very happy to hear that you liked the look of the products. We truly appreciate your kind words and support.
Thank you for choosing Ceylon Spice Garden.
Svar från Ceylon Spice Garden
Thank you so much, Francis! We’re happy to hear you were satisfied with our true Egyptian Blue Lotus. We really appreciate your 5-star review and your trust in Ceylon Spice Garden.
The cinnamon is great- it just came over a week after it was supposed to arrive & there was no communication about it being late. Also it took an incredibly long time to arrive as a whole. So I probably won't order from again.
Svar från Ceylon Spice Garden
Hi Tina, thank you for your feedback. We’re glad to hear the cinnamon was great, but we’re truly sorry about the delay and missed communication. Your order was shipped from Sri Lanka on May 6 and reached the United States on May 10, so the international shipping part took only 4 days. After it arrived in the USA, the local delivery took 13 days, when it usually takes around 5 days. This was very unusual, and the delay appears to have happened during the local delivery stage inside the USA. We understand your frustration and sincerely apologize that we missed your email during this time. Thank you again for trying our cinnamon.
Following my experience and my feedback, it seems like Ceylon Spice will be improving Delivery service and Clarity of packaging so to meet both health concerns and border security. Their follow through with me and honesty tells me they are a good company and I will consider re-ordering from them. Good luck in your endeavours.
Svar från Ceylon Spice Garden
Thank you, Lysanne, for updating your feedback and for giving us the opportunity to explain.
We truly appreciate your understanding, honesty, and helpful suggestions. Your feedback has helped us improve how we present our packaging, product photos, and international delivery information for future customers.
We are also continuing to improve our shipping options while keeping our products fresh, safe, and properly protected during delivery.
Thank you again for your kindness and support. We hope to serve you again in the future.
Ordered the Ceylon alba grade cinnamon. It came in a clear plastic bag with a handwritten sticker. Seller responded immediately and said my order was a bulk quantity and since it is alba premium grade it is handled special and would not properly fit into the small pouch you normally see. My concerns were unfounded and the quick response explained everything clearly.
Svar från Ceylon Spice Garden
Hi Mike, thank you very much for updating your review and for giving us the chance to clarify. We truly appreciate your understanding and support.
At Ceylon Spice Garden, our focus is to provide authentic Ceylon Alba cinnamon with freshness, quality, and fair value.
To clarify our packaging:
• We use food-grade transparent vacuum-sealed packaging for all sizes, from 50g to bulk orders.
• It is not just a simple cover; each order is vacuum sealed before dispatch to help protect the cinnamon’s aroma, freshness, and quality during international shipping.
• Kraft pouches may look more suitable for retail display, but they are not always suitable for proper vacuum sealing.
• Transparent packaging keeps the product visible and clearly identifiable during Sri Lanka Post acceptance and inspection.
• Extra decorative packaging can add unnecessary weight and sometimes move parcels into a higher postal weight bracket, so we keep packaging practical while maintaining fair value for customers.
• Our labels are simple and handwritten because every order is handled by hand in small batches.
We also try to follow responsible business practices aligned with the UN Sustainable Development Goals by reducing unnecessary decorative packaging and supporting direct sourcing from Sri Lanka.
We are working to improve our presentation while keeping our focus on authenticity, freshness, responsible packaging, and fair value.
Thank you again for your understanding and for helping us improve.
I haven't received the parcel. I've ordered almost 2 months ago. I haven't received even tracking number.
I've texted multiple email to support and haven't received a reply.
Asked for refund - nothing.
Scam
---- UPDATE #2
It's been 2 months and I still haven't got any update on the parcel. I'm asking shop for the refund and I'm not getting any response.
Svar från Ceylon Spice Garden
Hi Daniel,
We’re very sorry for the frustration and delay with your order.
We would like to clarify that your order has been prepared on our side, but we have not been able to dispatch it because Sri Lanka Post is currently not accepting postal items to Israel due to the ongoing Middle East conflict and related flight disruptions, as per the official notice published on the Sri Lanka Post website.
We understand how disappointing this is, and we sincerely apologize that the situation was not communicated more clearly earlier.
We want to assure you that Ceylon Spice Garden is not a scam. We value every customer, and once Sri Lanka Post resumes accepting parcels to Israel, we will dispatch your order immediately and provide the tracking details.
Thank you for your patience and understanding during this situation, which is unfortunately outside our control.
Bought blue lotus and Ceylon cinnamon from Ceylon Spice Garden. The parcel reached me in just 14 days from Sri Lanka.
Both items were vacuum packed really well and arrived fresh. The cinnamon has a strong nice smell, the blue lotus looks good, and the prices were cheaper than most etsy shops.
Overall good quality. Will order again.
Svar från Ceylon Spice Garden
Hi,
Thank you so much for your kind words — we truly appreciate it! 🙏
We’re really glad to hear that your order arrived safely and that you’re happy with the quality of both the blue lotus and Ceylon cinnamon. It means a lot to us that you noticed the freshness and packaging as well.
Your support keeps us going, and we look forward to serving you again soon!
Thanks again for taking the time to share your experience 💚
Ceylon Spice Garden Team
Svar från Ceylon Spice Garden
Hi MacKenzie,
We’re really sorry to hear that you haven’t received your order — we completely understand how frustrating that must be.
Please rest assured that we are not ignoring this, and we want to resolve it for you as quickly as possible. Due to recent disruptions in shipping, some orders have experienced delays, but we will make sure you are taken care of.
Could you please contact us at support@ceylonspicegarden.com
with your order number? Once we have your details, we can immediately check the status and offer a solution — whether that’s reshipping your order or issuing a full refund.
We take situations like this very seriously and are committed to making this right. Once resolved, we would truly appreciate it if you would consider updating your review.
Thank you for your patience.
I am writing in response to your survey asking me to rate the quality of the Ceylon cinnamon and the overall service.
I purchased the Ceylon cinnamon from you approximately 3 months ago. To this day, I have still not received the product. Before asking me to rate the quality of an item I have never received, please first check your records and verify whether the order was ever actually delivered to me.
As for the service: it does not deserve even one star. It has been extremely poor — three months with no delivery and no proper communication.
Regarding the quality of the Ceylon cinnamon: I have no idea, because I still do not have the product in my hands.
Please resolve the delivery issue before sending any further surveys. Thank you.
Svar från Ceylon Spice Garden
Hi Luis,
We’re very sorry for your experience and completely understand your frustration.
You are right that a review request should not have been sent before your order was confirmed as delivered, and we sincerely apologize for that. This was triggered automatically by our review system, and we are reviewing this process to prevent delayed orders from receiving review requests too early.
Our postal records, including the CN22/postal receipt, confirm that your parcel was processed through the postal service. The order was placed with the economy shipping option selected at checkout, which was available at that time and did not include full end-to-end tracking. Unfortunately, when economy parcels are delayed, they can be very difficult to trace.
Based on customer feedback and similar delivery issues with economy shipping, we have now discontinued that option. Since Sri Lanka Post recently introduced TDS/tracked delivery options, we have moved to these services where available to provide customers with a more reliable delivery experience.
We do not want any customer to feel ignored or misled. If the parcel has still not reached you, we are ready to resolve this with a refund or reshipment.
We sincerely apologize again for the delay, communication issues, and poor experience.
I had a very disappointing experience with this seller.
I paid an extra 30€ for express shipping (3–5 days), but my package was sent using standard registered mail instead. The tracking clearly shows a delivery estimate of 3–7 weeks, which is completely unacceptable and not what I paid for.
This feels misleading and dishonest — charging customers for express service but using a much cheaper, slower option.
Customer trust is important, and this kind of behavior seriously damages it. I have requested a refund for the shipping fee and am still waiting for a proper explanation.
I would not recommend this seller unless they fix their shipping practices.
Svar från Ceylon Spice Garden
Dear Eduard,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We would like to clarify that while the tracking may display a longer estimated delivery window, this is a system-generated estimate commonly shown for registered international shipments and does not always reflect the actual delivery timeframe. In most cases, orders arrive within the expected 3–5 business days, depending on customs clearance and handling by the destination country’s postal service.
We understand how this can be confusing, and we sincerely apologize for any frustration caused. Please note that once the parcel leaves Sri Lanka, delivery timelines are influenced by external factors such as customs and local postal services, which are beyond our control.
We truly value customer trust and take your concerns seriously. Our team is closely monitoring your shipment, and we remain committed to assisting you until it is successfully delivered.
Thank you for your patience and understanding.
Kind regards,
Ceylon Spice Garden Team
The package of butterfly pea flowers arrived quickly and beautifully wrapped , Excellent Product
Svar från Ceylon Spice Garden
Thank you so much for your kind review! 💙
We’re delighted to hear that your butterfly pea flowers arrived quickly and that you were happy with the packaging and quality. Your support truly means a lot to us. We hope you enjoy every cup and look forward to serving you again soon! 🌸
total scam - do not let the professional looking webshop fool you this could be a legit shop, it is not - I never received anything, but they took my money
Svar från Ceylon Spice Garden
Hi,
We take accusations like this extremely seriously. We have carefully checked all of our order records and payment transactions and cannot locate any order under the name shown on this review.
If you have placed an order with us, please contact us directly at support@ceylonspicegarden.com
with your order number or transaction confirmation so we can immediately investigate and resolve the issue.
We are fully committed to resolving any genuine customer concerns promptly and professionally.
Was skeptical of it being Nymphaea caerulea, since lot of sites claim this but sell nouchalli. But the package i received seemed very much caerulea and after boiling it the petals had the same look as nymphaea caerulea petals, white at base and light blue forward. I find it's authentic, I'm happy with the purchase. I think the brand should add a lab report to help peoples judgement.
Svar från Ceylon Spice Garden
Thank you for your thoughtful feedback.
We’re very glad to hear that you found the petals authentic and that you were happy with your purchase. You’re absolutely right that there is confusion in the market, and we appreciate your suggestion about adding lab reports for better transparency.
Since this review, we have taken steps to improve our product information and safety transparency. We now have heavy metal testing documentation available, and we are continuing to improve how we present quality and safety information so customers can make more confident decisions.
Thank you again for your helpful suggestion and for trusting Ceylon Spice Garden.
Have not received my order. Offered CeylonnCinnamon on Oct 10 from Shop. Order #1010. Not happy.
Svar från Ceylon Spice Garden
Hi Denise,
We’re very sorry again for the inconvenience with this order.
At the time, shipments to the USA were affected by temporary postal service disruptions related to changes in U.S. import/tariff rules. Because of this, we were unable to dispatch your parcel as expected, and we understand how frustrating that was.
This issue was resolved, and your payment was refunded.
USA shipping is now operating normally through the updated postal/DDP process, and we have since improved our shipping process with more reliable delivery options where available.
Thank you for your patience, and we sincerely apologize again for the trouble caused.
Bought Ceylon Cinnamon from the site and it took only 7 days to arrive here from Sri Lanka, well packed and best quality i could ever find and Would recommend to anyone else
Thank you
Svar från Ceylon Spice Garden
Thanks for your feedback, it's greatly appreciated. We look forward to doing more business together in the future
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
