Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Provider of OTC hearing assistive devices. Parent company of Ceretone Hearing Aids.
3602 Inland Empire Blvd. Suite A200, 91764, ONtario, USA
3,6
6 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had an issue with missing parts from my package. The customer service rep, Martha, went beyond regular service to help me resolve the issue and make sure I received what I needed and that I was satisfied. I mean Martha should be the norm of customer service at every company, sadly she is the exception. Well that makes Martha Exceptional!! in my books.
I purchased a Ceretone Torch hearing aid not knowing that getting the correct (small) replacement domes would be a problem. Now, to get a year's supply of domes, replacement required every 2-3 months, will cost me over$100.- as Ceretone only provides one pair of size small in the package of multi sizes. This
means I am to spend a lot and also to junk the unusable sizes.Had this been clear, I’d never have bought these aids. And support offers no reasonable solution, so I will need to replace the aids"
‘
Svar från Audicon Corporation
Mr. Kramer,
Thank you for reaching out and letting us know about your concern. I've spoken with our product team to expedite the process in acquiring ear tips for the Torch hearing aids in stock as soon as possible. If it would be ok with you, we can give you a call as soon as this becomes available if you'd like?
Thank you in advance for your patience and understanding! Torch is a relatively new product in our lineup and we're still working on getting all of the odds and ends in stock and ready to go.
This company is not to be trusted. Rubbish hearing aids, app does not work and although they promise a refund, the refund never comes. I had to do a chargeback through Barclays to get my money back. I still have the hearing aids just sitting there as they are not interested. First it was Dave messing me about. Then Carmela did the same thing, although at first she seemed genuine, but I soon discovered that she's like Dave, just promises. All they had to do was to refund to the same account they took the money from. Very bad company, not to be trusted
EDITED:
With regards to the reply below from Ceratone / Audicon, I have contacted Barclays and also checked back the May and June transactions in my bank account and the refund is not in there. All Audicon needs to do is refund to the same original payment which is what I requested back in July of 2023, however they would not do that which is now causing all these issues. I still want the refund, thank you
Svar från Audicon Corporation
Sunny,
As our agents mentioned, we already refunded your order on May 8, 2024 for the amount of $289USD. It was sent to Barclay's bank on your behalf. We will be sending you a copy of the receipt of the disbursed payment again. At this point, it looks like you will need to contact Barclay's to figure out why they haven't credited your account. I apologize for the inconvenience, but at this point it does show on my end that the funds were already sent to you.
Upon first charging the hearing aids it became apparent that getting them to connect to the charger was going to be difficult. They will connect momentarily and then lose connection. It is as though they need a magnet to hold them down in the charger. I have not read of anyone else having this experience but it appears to be a significant design flaw. The hearing aids themselves are acceptable. The charging is NOT.
UPDATE: The problem appears to be that the pull-devices on the hearing aids can interfere with the cradles for charging. One has to be very careful and make sure the pulls are straight or they will dislodge the connections.
Svar från Audicon Corporation
Marcus,
We appreciate your feedback. We've sent a request for additional contact information so that our customer service team can reach out to do our best to assist. Thank you again for your patience and understanding!
UPDATE: Thank you, Marcus! I just got this over to my customer service team. Someone should be reaching out in the next 24 hours.
Ear buds arrived damaged / broken. Product looks good in writing and I wish them every success but I need my refund as I need something else. I have been promised a refund and to use the return label they are sending me. However that never showed up.
Finally received a refund, so upgraded to 2 stars from one.
Svar från Audicon Corporation
Mrs, Hopkins,
Thank you for your feedback. We are working diligently to improve our customer service, as well as other processes that may impact the customer experience. I apologize for the late reply to your review. Trust that, moving forward, you'll be seeing a big difference in the customer experience portion of the feedback.
We thank you again for your interest in our products. If there's anything we can do for you in the future, please don't hesitate to reach back out.
Take care and be safe,
Bryan
Manager, Customer Service
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
