Century Martial Arts Omdömen 

121
TrustScore 2 av 5

1,8

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Absolutely TERRIBLE customer service. Only decent one there is Sarah and these cheapskate bastards literally kept $20 from the shipping cost when I cancelled the order the moment I made it wanting to... Se mer

Betygsatt 3 av 5 stjärnor

Good quality products let down by service. I’ve taken two stars off for slow dispatch(with lack of communication over a period of weeks) and poor service in trying to exchange for a different size. Th... Se mer

Betygsatt 1 av 5 stjärnor

I called in to pay my bill, I got transferred two times to the wrong agent, they called me by a different name, she put me on hold for 22 minutes, after I received a call at the studio asking for... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Horrible customer service. Takes my money but waits 2 weeks to tell me something is back ordered. No communication. Crap company. I’d rather pay for a lesser product than deal with their company. Do N... Se mer

Företagsinformation

  1. Butik med kampsportstillbehör
  2. Sportaffär

Informationen kommer från olika externa källor

Century Martial Arts is your world leader in martial arts gear and equipment. Shop our huge selection of quality martial arts supplies including uniforms, belts, sparring gear, targets, shields as well as a wide range of training bags including freestanding bags, heavy bags, and the exclusive Century line of Versys Fight Simulators.


Kontaktuppgifter

1,8

Dålig

TrustScore 2 av 5

121 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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1,8

Alla omdömen

(121)

3 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Lost in Mail. Blames customer.

While ordering a product there I noticed that the shipping address was wrong. I went back and changed it in the form. When I ordered the product I noticed that the address was still wrong after I changed it. I called and e-mailed them for two days. When I talked to them on the phone it was not a solution orientated call. They immediately blamed me for the error. The whole conversation was how it was my fault and the form was never wrong. They didn't even talk to me about what it would take to get the product changed the the right address. Eventually they redirected the shipment at my cost to my place but at this point it was four days after I contacted them. Its been two weeks and the item still has not arrived because its lost being redirected.

22 november 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Centery Martial Arts Has Good Slections…

Centery Martial Arts Has Good Slections on Uniforms Belts Sparring Gear Fitness Eq And Also For Your Students And Your Dojo And Martial Arts Club And it Kicks The Comptition And Good Sales Staff To Asst You Shop Century Martial Arts Today And Meet All Your Martial Arts Goals Today Thank You

12 oktober 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I ordered something and it was too…

I ordered something and it was too small. I was told they would send me a return form. I have yet to receive it. This has been several weeks ago. Opened up a box today. Missing an item, yet it is listed as being in the box. This is a Christmas gift and I wonder how long it will take them to correct this problem? I am NOT happy with this company at all. If they do not fix the problem in a matter of days, this will be the LAST time I order from this company.

12 december 2019
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

NOT APRRECIATED >>>

I am so sad to have to post a low rating for Century Martial Arts. As a martial arts club, we have been loyally using Century for years. recently we ordered mats from Century. They were sub-standard, which was surprising, and we had to return them. The return became painful...requiring multiple calls and nearly 2 weeks of checking to see why a refund was not issued. Eventually, although very late in the process, most of our money was returned (we were out shipping both ways... nearly $500) and everything straitened out. The saddest part was not the money lost...finally I spoke with a manager to determine why the hold on our refund after receiving the merchandise back at Century. He admitted that is was their error, but with a cursory apology...in the conversation I mentioned that we had used Century for years...there was no "we value your business" said or implied. All communication was cordial but not appreciative. I realize that we are one of the "small guys", our school does not produce the orders that Century receives from others. But, as a business owner in 3 industries and nearly 30 years, I value EVERY CUSTOMER regardless of the amount that they add to my profit-line. There are many months that the consistent loyalty of the "small guys" changes our outlook and take us over the top. I wish Century Martial Arts valued small but loyal contributors with a (free) "thank you so much for your business! We appreciate that you are there ordering month in and month out." I was taught early in business: "the small but loyal buyers will take you to success, and often grow to become your large accounts". I guess we need to find other sources that believe and appreciate ALL customers and are not afraid to voice that appreciation... especially when they make a mistake. BTW..we went to DOLLAMUR SPORT SURFACES for our mats and they are FANTASTIC (not even in the same league).

24 april 2019
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Your paying for Fast delivery and a little Peace…

Your paying for Fast delivery and Peace of mind. But compared to some of you I understand you didn't receive that. Well, I received Fast delivery with 85% peace of mind. The packaging is perfect. After opening and expecting my new order I noticed some loose threads on the garments. Nodoubt left behind by the seamstress. So I had to shake off / pick away and tie up some loose threading on the outside seam of my Kung Fu pants. The top Kung Fu top arrived pressed and crisp. Both items are made with excellent quality materials but you will have to trim away some loose threading which is hanging of the stitch. Be careful of that, some of the loose threads are sewn into the garment so don't bother them. Let them be. I recognize and understand Everything Man Made has Flaws, simply because man is flawed. Nothing is going to be 100% perfect. Although we, me or some of us would like it be.... Perfect.
Aside from me having to tie up 3 loose end strings of thread on the left outer seam of the pants and shake the loose threads off both gaments, (Pants and Top) I would've given 5 stars but became a little frustrated when I had to do some improvisation thread tie and knot and shake off all loose threading.
3 stars.
PS.
I would still recommend Century over alot of other stores though. Because of the pressed Top, and awesome packaging of the whole order. Web customer service is great. But the website during checkout did crash/ had problems. After clicking Retry a couple times the purchase was successfully completed.

17 oktober 2018
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Read it and get ready to be treated like it

I called in to pay my bill, I got transferred two times to the wrong agent, they called me by a different name, she put me on hold for 22 minutes, after I received a call at the studio asking for me I mean... What kind of cheap shitt show are they running in this company???

They are getting so unprofessional lately, I wish they had competition so they up their game..

No wonder business go out of business because they don't adapt and the people who work there get complaisant.

12 april 2018
Omdöme utan inbjudan
Logotyp för Century Martial Arts

Svar från Century Martial Arts

Hello Anderson,

I deeply apologize all the issues. We at Century strive to give the best customer possible, this time we failed. I understand your frustration, please know we are working on the why this happened and to make sure this does not happen again to anyone else. I hope your billing issue was handled, if not please let me know.

Thank you,

Betygsatt 1 av 5 stjärnor

Constant stock issues with many items

Constant stock issues with many items. Before taking a customers money and making yourself look like a fool, you better get a date of when it will be restocked, but then again that date will move around on you as well.

3 april 2018
Omdöme utan inbjudan
Logotyp för Century Martial Arts

Svar från Century Martial Arts

Mr. Cook,

I want to personally apologize to you as well as on behalf of Century. We know you have waited for your duffle bag for an extended period of time. I assure you that we are equally as frustrated with our vendor as well. We strive to make our customers happy just as you are trying to make your customers satisfied, however our vendor did run into some challenges on this product and our hands have been tied.
We currently warehouse over 10,000 items and we are proud that we maintain a 98% in stock level however when the 1-2% of items are something our customers need then we take it very serious. Once again we apologize for the delay and we hope we have the opportunity to earn your trust back. After 40 years of serving this industry we take your frustrations just as serious today as we did the first year.

Betygsatt 2 av 5 stjärnor

GARBAGE COMPANY

I bought something from here and it was too small so I sent it back to be returned for a bigger size on June 12th. It got there on the 16th and they didn't send me a confirmation email or anything. So I contacted them today to find out if they even received the item I sent back and they told me to provide the tracking number which is dumb because they should have it marked as received on my account when they got it. I was told that it takes 4-6 WEEKS to process which is dumb (never buying from there again for this reason). They were out of stock of the gloves I wanted to exchange for and so they told me to pick some other gloves so I picked the cheapest gloves (24.99) since I only paid 9.99 for the gloves I received and everything else was out of stock. Then they were trying to make me pay the difference (16.50) and an exchange fee (6.00). I already spent 10 dollars shipping the damn things back now I have to pay an addition 22 dollars? I could have just went to the store and bought the same exact gloves for cheaper after dealing with all of this. I'M NEVER SHOPPING HERE AGAIN. Save yourself time and money and do the same.

I'm only giving two stars because the guy who helped me was really nice and genuinely cared.

29 juni 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Class Act

Always a class act! Excellent service and exceptional product. Very glad we switched our business over to Century.

20 juni 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent purchase!

The absolute highest quality materials the color in person is so much more vivid and beautiful than the picture can describe! Fast shipping door to door and defenitly a 5 star experience! I could not be any happier!

18 maj 2017
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst company ever

Worst company ever. I was some other company carried what the do. Ripped me off, lost my order, just unwilling to help. I will not use their company ever again. Used them years ago, same issues, nothing has changed.

18 maj 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great variety and fast shipping…

Century has a great variety of products. Pricing is not always the best but still competitive. Shipping is fast. Very innovative with new designs and products. For school owners sometimes best to order a sample before quantity orders.

6 maj 2017
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I bought the Stealth Kamas for my dad's …

I bought the Stealth Kamas for my dad's birthday since he can learn a weapon at Karate. When we got them they are no better than a child's toy and felt like cheap plastic. Definitely not worth the price! When I returned them I not only had to pay for shipping the item back, but they don't refund you the shipping either from when they sent it like other others. Very disappointed and annoyed. Will never order from again.

25 april 2017
Omdöme utan inbjudan

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