Centric Fiber Omdömen 319

Spoke with Leslie today. She is extremely professional and personal resolving all of my issues and providing me clear and understandable guidance and direction to both use and monitor my service and account. Big thank you to Leslie
Tony Andre
1053 shoop loop

Excellent customer service, the person who helped me was fantastic! Friendly, efficient and helpful!

Was having problems with my wifi going out randomly, and Connor walked me through the entire process! Was so patient, nice, and professional!

Very good interaction and assistance. With Leslie she was awesome.

Makenzie Weaver provided absolutely outstanding customer service. From the moment I interacted with her, she was professional, attentive, and genuinely focused on making sure everything was handled smoothly. She went above and beyond to answer questions, solve issues quickly, and ensure a great overall experience. Her positive attitude and willingness to help really stood out. It’s rare to come across someone so dedicated and easy to work with—Makenzie is a true asset, and I highly recommend her!

Adding to the 1 star reviews

We started service 2 weeks ago and still aren't connected.. no welcome onboarding and they're not taking calls on weekends?

Centric Fiber sucks!!!

Connor was very helpful, friendly and informative. By far the best experience we've had setting up internet. 10/10 give Connor a raise!

They were so helpful when I went into the office to inquire about the services they offer, that I decided to sign up with them without checking with any other companies.

Buenas tardes , tuve mala experiencia con muchas personas más de 1 semana queriéndome comunicar con ustedes , pero el día de hoy Judi me atendió muy bien y agradezco mucho a ella , es una excelente tratadora. Muchas gracias Judi

A Centric Fiber representative came by our door and offered us an amazing deal that we honestly just couldn’t ignore. The technician was quick and setup everything before we even knew it and was both helpful and informative. AND to top it all off they offered to pay for the cancellation fee of current provider. Internet has been running amazingly with no problems

We had great support tech Jackson, he helped us out on his night shift. We went from having no internet service to having 5G Network and an appointment for the next day to get our router changed.... so phenomenal review for him... massive kudos!!

Service is good, but Customer Service is Horrible. Signed up a couple months ago for a new house. It was easy to move into the new house and have service right away. As long as you never have to call customer service and sort out issues, I guess you'd be happy with them. I've been trying for a couple of months to get logged into this new portal to see my account and billing information. In the meantime I've had billing issues, contacted customer service a handful of times and have been unable to get my issues resolved. I don't think I should have to spend three months calling, and emailing customer service to make a few account changes. Not to mention the billing issues. Charged my credit card, and then send me a message saying my payment failed. Call customer service they said everything's fine, and then 2 days later I got another message saying payment failed. Now they've transferred over to the new portal, I still can't get logged in, but was on the phone earlier this week with another customer service rep re the portal issue, who told me that my credit card was not on file and my service would be disconnected if I didn't take care of that. No notice my auto payment I was previously set up on didn’t transfer over to their new system. The old website was almost useless. For technology company I gotta say they certainly don't have their shit together.

You have a gem in the personality of Shanice in your employ and she makes Centric look real good. Shanice is patient, thorough troubleshooter, courteous, very professional, knowledgeable and is the best IT person that I have ever spoken with. My husband and I are hopeful that she will be rewarded in a highly tangible way because it is obvious to us that she treats all of her customers with respect and kindness.

Conner was patient and clear in his analysis and subsequent instructions

Connor was extremely helpful and very knowledgeable. He went above and beyond to solve the issue.

The representative was patient, and informed. Talked me through the processes with explanations. The issue was resolved due to him knowing what to do. It's Sunday and a holiday tomorrow, I hated to call but we need wifi to function, so I made the call for support, I was nervous due to the other factors, but I didn't feel like a bother at all. He helped me with a pleasant voice! Thank you, you're doing a Wonderful job!

I chose this service partly because of the advertised $200 gift card promotion. After starting service, I never received it. I’ve reached out several times by phone and email and have not received any clear answers or resolution—just repeated statements that it’s being looked into. Communication and follow-through have been extremely lacking.

Thao has gone above and beyond to make sure my installation and first time use went smoothly! He spoke with me after hours and made sure I was taken care of, and I appreciate it so much!

I can’t get the TV to work on my television. It kept saying the Centric TV app will be down loaded soon. Nothing happened. I tried in my phone and the app opened and asked my username. I used the username from the email but it says wrong credentials

I had a pretty solid connection for 6 months in Florida. I do cloud backups nightly so gigabit uploads was nice. However, customer service is ABYSMAL. I had a minor issue with the Calix gateway about 2 months in, which I contacted them several times via email to fix, but didn't get a reply back. Forget using their CONTACT US online web form. It gives NO email reply back as proof that you submitted anything. Then when I moved, I called them, recording the call, to have my service cancelled which they agreed to do. After they charged me again, I sent 2 emails a few weeks apart. No surprise, no one contacted me back. Now I have to go through my credit card company to fix Centric's very poor customer service.