Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
4,1
18 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Inadmissible.
15 euros de frais de port
15 jours d'attente pour finalement recevoir un message que mon colis ne pourra être livré qu'il est retourné chez l'expéditeur
Sans aucune raison valable .
Service de livraison
Très médiocre .
A fuir .
I had a very pleasant experience with my order at cave Perfumerie. My package took around two weeks until it arrived at my house. At first my tracking update didn't seem to change much so I contacted the customer service. I received a very fast reply regarding issues with the shipping of the toskovat orders which explained my lack of shipping updates. A week after reaching out I finally received my order and I will definitely place more in the nearest future. It's important to support rising businesses these days especially one that works so hard.
I have a very pleasant experience with Cave Perfumerie! Definitely recommend that shop! Very good delivery, the store makes sure your perfume will arrive safely. Inexcusable evil from Toscovat was a perfume I was looking for a very long time. It's very unique and definitely suits my expectations! At first it seems very rough and fresh, almost choking smell, then it transforms in something more herbal and metallic, and then when time passes it leaves a cold metallic freshness. My first association when I tried it was that it smells like someone left and incense stick in freshly cleaned surgery room. Overall 10/10!
I placed an order with Cave Parfumerie and initially received a DHL confirmation that my parcel would be delivered on 30 September. The shipment was later marked “Returned to shipper” in Aarhus, although I never requested a return.
I contacted the store by email and Instagram to ask what happened and what the next step would be, but so far I have received no response.
I understand that shipping problems can happen, but the lack of communication when an order has been returned is frustrating
Svar från Caveparfumerie
Hi Ewa,
First of all - we are deeply sorry that our services did not live up to your standards. At Cave Parfumerie we do our very best to keep our customers satisfied, so we do take your words to heart and will do our best to do better in the future.
We have unfortunately had some shipping problems throughout the last week, which we have now fixed, so everything is now fully functioning again. Although we would love to be able to stay on top of such unforseen events, we do have to admit that sometimes things are unfortunately out of our hands. With that said, we will make sure to look in to a backup plan for that in the future.
In regards to contacting us - we actually got in contact within 24 hours (on working days), as described as our standard on our website - we know that events like these are unfortunate, which is why we strive to answer as fast as possible :)
Once again, we will do everything in our power to do better in the future, as we strive to improve every day :)
We wish you all the best Ewa :)
Kind regards
Oskar
Cave Parfumerie
Les parfums proposés sont incroyables (même si je commande que la marque Zoologist chez eux) et ils sont à l’écoute de leur clients.
Svar från Caveparfumerie
Bonjour Antonietta,
Merci infiniment pour vos gentils mots, ils comptent énormément pour nous ! J’espère que nous pourrons continuer à vous proposer vos parfums préférés à l’avenir !
Bien cordialement,
Oskar
Cave Parfumerie
There has been a little hiccup with the shipping updates, but they respond really quickly on Instagram and everything was resolved in minutes.
Also very wonderful perfume selection, everything came securely packaged and with a lil discount code <3
Svar från Caveparfumerie
Hi Markéta,
Thank you so much for your kind words and understanding in this situation! We hope we can keep on being able to provide you with niche perfumes in the future!
All the best,
Oskar
Cave Parfumerie
God parfume, levering perfekt. Intet at sætte en finger på
Svar från Caveparfumerie
Hej,
Tusind tak for de søde ord, de betyder alt for os!
De bedste hilsner,
Oskar
Cave Parfumerie
Godt udvalg af niche Parfumer. Er super glad og tilfreds med de 3 jeg har købt. Dufter specielt(godt):)
Svar från Caveparfumerie
Hej Adam,
Tusind tak for de søde ord, og for at stole nok på os til at handle hos os 3 gange! Det betyder alt for os!
De bedste hilsner,
Oskar
Cave Parfumerie
Alt er i top. Både kvalitet, kundeservice og levering, men ikke mindst udvalget som ikke kun er eksklusivt, men som også tillader både nye og nysgærrige, og samtidig de helt garvede at være med.
Varm anbefaling
Svar från Caveparfumerie
Hej Helene,
Tusind tak for de søde ord, de betyder alt for os! Vi er super glad for at du både er tilfreds med services, men især også de håndplukkede niche parfumer!
Vi ønsker dig alt det bedste!
De bedste hilsner,
Oskar
Cave Parfumerie
Flot hjemmeside, og godt udvalg. God til at svare på kundehenvendelser så man føler sig sikker. Anbefaling herfra
Svar från Caveparfumerie
Hej Karoline,
Tusind tak for den flotte anmeldelse, den betyder mere end du ved!
Vi ønsker dig alt det bedste!
De bedste hilsner,
Oskar
Cave Parfumerie
Really great webshop. Good selection. Works great. Prices er perfect. Recommend 100%.
Svar från Caveparfumerie
Hi Kim,
Thank you so much for the kind words, they mean the world to us!
We wish you all the best!
Kindest of regards,
Oskar
Cave Parfumerie
Super service, everything is taken care of perfectly. The people are very friendly and outreaching. One of the very few shops where I bought and will buy more than once. I was being kept updated every step of the way and advised when I needed to. This kind of service is an example to others.
Excellent customer service and excellent selection of niche perfumes, I highly recommend this shop and special thanks to Oskar for helping me out!
Finally, an official Toskovat retailer, so glad I found it! My package got delivered to me to Czechia in 8 days. It was a great pleasure to unpack it. Recommend! :)
I would like to sincerely thank Cave Parfumerie for their exceptional service and kindness. Unfortunately, my parcel was lost due to an issue with the local delivery service in my area, who did not handle the delivery properly.
I contacted Cave Parfumerie’s customer service to explain the situation, and they immediately took action. They resent my order in express delivery so I could receive it in time — an incredibly thoughtful and generous gesture.
Their professionalism, responsiveness, and human approach truly stand out. It’s rare to find a company that cares this much about its customers.
I highly recommend Cave Parfumerie for their reliability, kindness, and outstanding customer service.
Thank you again to the whole team 💫
The shop is worth it. Good essences, nice service.
Untracked order shipped via standard post service arrived in 10 days, from the shop to my home in Italy.
I will definitely buy again in future.
Svar från Caveparfumerie
Hi David,
Thank you so much for the kind words, they mean the world to us!
Since your review, we have switched services so all packages are now traceable :)
We wish you all the best!
Kindest of regards
Oskar
Cave Parfumerie
I ordered on Saturday and next Sunday the package arrived to Germany, Hannover. It was a cute message inside, 4 testing blotters, 4 perfumes, they didn't look mixed or so, incredibly strong scents, a single spray I was dying the whole day bc of how strong it was. One of them is my new favourite. I'm very satisfied.
Svar från Caveparfumerie
Hi Mihaela,
Thank you so much for your kind words! We are glad to hear that you liked not only our services, but also our hand picked catalog of scents!
We hope you still love your scents!
Kindest of regards,
Oskar
Cave Parfumerie
Den 14 December fik jeg en email, min ordre var på vej. Det er nu 9 dage senere, og jeg har ikke set skyggen af min pakke.
Pakken er sendt som "brev uden sporing" så det er svært at vide hvor langt den er kommet.
Opdaterer det review når min pakke er modtaget
Hermed blevet modtaget, modtog den forkerte prøve, fik hurtigt svar fra cave selv i ferien, dejlig support og fik et gratis sample sammen med min orginale duft afsendt hurtigt
Svar från Caveparfumerie
Hej Marcus,
Tusind tak for ikke kun de flinke ord, men også tålmodigheden med os, det betyder mere end du tror!
Vi håber alt godt for dig!
Med venligste hilsner,
Oskar
Cave Parfumerie
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
