Caunce O'Hara Omdömen 

I'd been insured through Caunce O'Hara for years (starting in 2010). When my policy came up for annual renewal last year I was sent some questions to answer that simply didn't make any sense. I called up to clarify how I should respond (my business isn't complicated, I provide software development services).

Caunce O'Hara's staff somehow managed to communicate something (I never found out what) to the underwriters that meant that the underwriters refused to renew my policy. COH's team seemed unable to communicate effectively with the underwriter, and I got no feedback about what had actually gone on.

Caunce did say "they have said that it seems you may have specialist/specific needs required for business insurance respectively", which is simply not the case.

Caunce were not interested in helping me to help the underwriters understand that my business was very normal, or to continue our relationship. I think they just wanted easy money – once there was a bit of work to do to help me purchase through them, they were no longer interested.

Reading other reviews, it seems I'm not the only one whose cover was terminated for no good reason.

Previously I've had few issues. Caunce O'Hara have now started using an internet portal, for "collecting your insurance documents". This complicated matters for me as I could not log in and failed to get a password reset email. I emailed in and received a prompt and helpful response.

So after a minor inconvenience I thought everything would be OK. It seems the first time I tried to forward on my insurance schedule to a customer, they refused it as it has missing cover information. Information that shows in the quote that was accepted

Based on historical performance I'm hoping this will be resolved quickly, but for now, I have to deduct some stars since I'm currently experiencing headaches.

Très bonne assurance
Par contre à revoir pour l'inscription sur Internet
Un peu compliqué

Never made a claim. But every interaction with them over the last 15 or more years is always painless and quick with any answers to questions that occasionally come up.

Seemed OK & helpful initially, until I needed to put a claim in. They sent me on a wild goose chase, then mis sold a policy to me. Which despite me giving full information, COH conceded they had mis sold a policy to me & a refund was made.

Good client interface. reasonable price

Everyone was very helpful and confirmed the insurance that I required. This was the first time that I had taken out business insurance.

Easy set up, reasonable price, no hassle

Helpful and available when I need to query anything. Easy renewals, amendments and up dates. Been with them over ten years, no reason to change.

Surprisingly difficult to pay for my insurance - took over a month to sort it out, with several emails and 2 telephone calls. It was very confusing as some emails told me I had paid and then this would be followed by another email telling me no payment had been received. Once it was all cleared up, I asked for confirmation of the 3 insurance policies I have with Caunce O'Hara and I'm still waiting for this confirmation 2 months later. I will be moving to a different provider when my insurance is due for renewal

Easy to deal with and my account exec delivered on time.

Great ongoing service from Caunce O'Hara for over 10 years. Very good service and helpful staff.

simple you have billed me twice!!! its on my credit card. i do not have many items or i may have missed it!!!!!
a disgrace you should be reported to the FCA!!
i want an explanation

I have used your service for 3 plus years because the prices were competitive and the service felt personal. On the most recent interactions, I didn't have the feeling that I was in safe hands and did not feel reassured that the product was right. No going over key points and the pricing uncertainty. For professional, indemnity and specialist business insurances I don't want to feel like I am dealing with an admin who doesn't provide much reassurance

Great service easy to get a quote and set up the insurance

Liked being able to talk to a real person. Disliked that you also took money from account for the previous insurance as well as new insurance and I still don't have those funds back despite 2 weeks of asking

Great Business Insurance company, very competitive rates and easy to deal with.

Caunce O'Hara cancelled me after 16 years! I am a small limited company and had PI insurance with them from 2009-2025. Nothing had changed in my business, I had no claims, but on the renewal date they said they could no longer insure me! They offered to extend it for 3 weeks to allow me to find another insurer, but charged me a premium for it. They were previously very good but I can't recommend them now.

Trying to get a refund on a policy which automatically renewed as I didn't realise my card had been stored on the system.
Was assured 11 days ago it would be sorted. Spoken to someone today who was apologetic only to find its not been done and now needs to go to a team leader and they'll update me.

Used them a few times over the years but this will be the last time I ever use them now!