Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Ordered a cat flap, not had any communication on delivery. Emailed them to enquire and heard nothing, then I've tried to ring the number on the website and it takes you to some plastics company - which just leave you on a constant dial with no answer.
Obviously an absolute fly-by-night operation, avoid them at all costs. I just wish I'd read the reviews before I ordered from them.
Ordered cat bed March 9th. Still nothing by April 3rd. Sent chaser email, no communication.
I ordered and paid for a PetSafe dog flap. Payment was taken immediately and i recieved an automated order ID. A week went by, nothing so i enquired as delivery was meant to be around 3 days. No response so i sent a reminder. No response so i rang, This two weeks since the order. Was told they had my details but couldnt tell ic item sent. Was promised a call back. Three days later, still no call back. I have now written to cancel the order and asked for a full refund and have ordered the product elsewhere. Dont go anywhere near these people.
I ordered dog shampoos from this company on 31st December 2025. The order said pending until I phoned in 13th January to see what was happening. I was told there wasn’t enough stock to send my order. No one had bothered to let me know! So what stock they had was posted to me and the out of stock item refunded. And now two days later which should’ve been the delivery date, nothing has arrived.
Just bought Pet Safe Medium dog flap and tunnel.
Firstly, paid for faster delivery and this made no difference. Still sent it Parcel Force 48.
The flap kit without ‘tunnel’ is £29.99
With tunnel £90.64
The tunnel actually consists of 4 pieces of facia type ‘off cuts’ with some plastic angle to join together. Looks as if someone had cut and assembled in their shed. So….over £60 for about a £5 pieces of plastic.
The instructions don’t give correct size of cut out for brickwork.
I had a nightmare fitting this but was under time constraints so couldn’t return.
There was no reply to my complaint over charging extra postage for a faster delivery.
I’m leaving this review so you don’t make the same mistake! AVOID
I had a cat flap put into my french door about 4 years ago when I first moved in my new build. The service was ok and I was charged £300 plus Vat all in. This included them coming out measuring up and a whole new piece of double glazing with a cut out for cat flap. I let them take away the glazed piece of glass to reuse on another job. However, be warned if you want them to replace the cat flap after the warranty ends as they try to charge you £100 call out charge plus the price of cat flap!! Even if they are working in area! I asked them to just supply a new cat flap for me to for myself and was told they can’t help me!! So disappointing in poor customer service
Long delay in delivery with poor communication, product poor quality and make returns very difficult
Great product sent quickly and fab quality. Unfortunately didn't fit so returned for full fast refund 10.10
Fast delivery. Good product and great price. Good communication from them too in regards to shipping
Ordered cat flap Monday, good price, dispatched within 40 minutes and arrived and fitted on Wednesday (exactly as ordered a direct replacement for old and thankfully same fittings!). What more to say?
I have never used this company before but I shouldn't have worried.
The replacement part I needed was easy to find on a well designed website. The price was very reasonable and it was easy to make a purchase.
Definitely will use them again when my dog destroys the dog flap which she surely will.
A surprise gift ruined by this company despite contacting them 4 times. Their communication skills and customer service is non-existent. Quite literally.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
