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Catastic Omdömen 

10
•
TrustScore 3 av 5

3,2

Djuraffär
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

  1. Djuraffär

Om Catastic

Skrivet av företaget

Catastic - the ultimate destination for feline enthusiasts! Discover a wide range of products designed to delight both cats and cat lovers alike. Explore our extensive selection, from cozy cat beds to fun cat-themed t-shirts. At Catastic, we have everything you need to pamper your furry friends and celebrate your love for cats.

Transform your kitchen into a haven for cat enthusiasts with our delightful range of cat-themed kitchen products. Discover a wide array of charming and fun items that will infuse your culinary space with feline charm and playfulness.

At our store, we believe that your home should reflect your love for cats. That's why we've curated an extensive collection of cat-themed products designed to inject joy and playfulness into every corner of your abode.

Indulge your cat with our irresistible collection of captivating cat toys. With the widest variety and unique designs, you'll find the perfect toy to keep your feline companion entertained and engaged for hours.

In search of the purr-fect gift for a fellow cat lover? Look no further than Catastic! Our curated selection offers delightful and fun options that are sure to bring a smile to your cat-loving friend's face.

At Catastic, we share your passion for cats and are dedicated to providing exceptional customer service. We strive to ensure your shopping experience with us is nothing short of extraordinary. Your satisfaction is our top priority!

Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

10 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(10)

0 omdömen under de senaste 12 månaderna

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Vi kontrollerar omdömen

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 2 av 5 stjärnor

Takes FOREVER to shipnanything

Takes FOREVER to shipnanything. They give a time frame but its way longer. CS is unresponsive. Terrible experience with them

21 december 2024
Omdöme utan inbjudan
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Svar från Catastic

Dear Chad,

We sincerely apologize for the delays you experienced with your order and for the lack of timely communication from our customer service team. We understand how frustrating this must have been, and we deeply regret that we did not meet your expectations.

The holiday season brought a much higher demand than we anticipated, and while this isn’t an excuse, it’s clear we fell short in planning and delivering the level of service our customers deserve. Your satisfaction is extremely important to us, and we want to make things right.

To address this, we’ve issued you a full refund, and we would like you to keep your order as a small token of our apology. We truly appreciate your feedback, as it highlights areas where we need to improve. Rest assured, we are taking steps to ensure this doesn’t happen again.

Thank you for bringing this to our attention, and for giving us the opportunity to learn and grow. We hope to have the chance to serve you better in the future.

Best regards,
Catastic Team

Betygsatt 1 av 5 stjärnor

Terrible website

On the website, you are unable to give low ratings. YOU CAN ONLY GIVE GOOD REVIEWS ON THEIR PRODUCTS AS IT WILL MARK IT AS 'DUPLICATE' AND MAKE YOU UNABLE TO RATE IT.

You are also not given the correct quality item. I purchased a hoodie and it was surprisingly different from what I asked for and looked much cheaper made than shown. This website is a SCAM.

28 maj 2024
Omdöme utan inbjudan
Logotyp för Catastic

Svar från Catastic

Dear Nathan,

Thank you for sharing your feedback, and I sincerely apologize for the delay in our response. I am truly sorry for the disappointing experience you had with your order, and I completely understand your concerns regarding the product quality and the review process on our website.

To address the product issue, we have removed the hoodie you mentioned from our store, as we are committed to ensuring that all items meet our quality standards. Regarding the review system, I want to clarify that only logged-in customers can leave reviews to ensure authenticity, and we are currently working on resolving any technical issues that may have prevented your review from being posted.

Additionally, I would like to offer you a full refund for your order as a gesture of goodwill. Please contact our customer service team at support@catastic.pet and they will be happy to assist you with the refund process promptly.

We appreciate your feedback and the opportunity to make things right. Your experience matters to us, and we are committed to improving our products and services.

Best regards,
Catastic Team

Betygsatt 5 av 5 stjärnor

Just wanted to drop a huge shoutout for…

Just wanted to drop a huge shoutout for the awesome experience! You guys never disappoint. My kitty is head over paws for the toys and that bed I got. It's basically her throne now. Your team is like having cat whisperers on speed dial. Fast, friendly, and they know their stuff! Keep up the fantastic work. You've got a customer for life right here!

27 oktober 2023
Betygsatt 5 av 5 stjärnor

Love your products

Just received my order and everything is great! Delivered faster than expected and they kept me informed about the progress of delivery.

24 oktober 2023
Betygsatt 4 av 5 stjärnor

Great as always

Great as always! Sometimes, the postal matter takes forever but that is not your fault. I look forward to receiving the products 😊

12 augusti 2023
Betygsatt 5 av 5 stjärnor

professional

I'm satisfied with my order, great quality. I had some questions about some other products and the support was very helpful. Highly recommend them. Delivery could be faster but my order still arrived faster than expected.

22 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommend

I ordered two hoodies, one for me and one for my kid. Unfortunately the one for my kid was too small, and after contacting the customer service they promised to send a bigger size free of charge!
What ever questions I had about my ordered, the customer service always answered immediately. Would absolutely recommend them, very lovely and caring customer service! Thank you again!!

17 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing support

I ordered a wrong size shirt, and the customer support was such helpful to help me. They agreed to sent me a free shirt a size bigger. 10/10 would order from here again!

21 januari 2023
Omdöme utan inbjudan
Logotyp för Catastic

Svar från Catastic

Hi Murt,

Thank you for your review. And once again, we apologize for the sizing issue. We will make sure that this will never happen in the future. We hope that this didn't affect your shopping experience at our store.

Kind regards,
Catastic Team

Betygsatt 5 av 5 stjärnor

My cat loves it!

Thank you for outstanding customer support! There were some issues with my second order, the support was very helpful and everything was solved right away. This was not my first order and definitely I'll be ordering more. My cat loves your toys!

12 juli 2022
Omdöme utan inbjudan
Logotyp för Catastic

Svar från Catastic

Hi Emily,

We thank you for your kind words. Also, we're delighted that we were able to solve your issue. Customer satisfaction is our number one goal, so we hope you will return to our store in the future.

We hope your kitty will not get bored of our toys anytime soon! Have a wonderful day!

Kind regards,
Catastic Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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