A first class service. Very easy to make a booking. I like the fact that this is then acknowledged via a text message. The driver arrived on time, was friendly and polite, and drove smoothly throug... Se mer
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Det här tycker kunderna
Always a reliable service. Confirmation of booking, notice of when driver is en route and car make and reg details are sent beforehand which is very reassuring as a female passenger. Polite and fri... Se mer
We have used Castle Cars for many years, service is always excellent, driver has always been on time, communication has been excellent, always feel safe on Airport Transfers. Cars are always clean... Se mer
I use Castle Cars regularly, at least once a week to the supermarket and then back home and for any other journeys I have to make. I have dealt with Castle Cars for many years and would not dream of... Se mer
Företagsinformation
- Taxitjänster
- också i
- Minibusstaxi
Skrivet av företaget
We are a Tonbridge Based Taxi, Private Hire and Chauffeur business that has been trading since January 1995. We offer 4 to 8 passenger vehicles every day of the year, usually 24 hours a day. This is dependant on staff holidays etc for the period from midnight to 4am but if pre-booked can usually be accommodated. We will go anywhere, local or long distance and average over 200 airport transfers per week. We also offer an executive / wedding service in a suitable vehicle. Please call for details. All vehicles take cash or card payment, and we can also offer business accounts on request. Castle Cars has an excellent reputation for standards and reliability and has won many awards both locally and nationally including top 3 for 10 consecutive years winning in 2021 and again in 2025 of the Small Private Hire Company of the Year, given by Professional Driver Magazine. We are also a Times Small Business of the Year Winner, as well as several others. Our Google Reviews averaging 4.8 / 5 from over 1000 different passengers back up how well we are regarded by past customers.
Kontaktuppgifter
Castle Cars Tonbridge Ltd, 11a Munday Works, Morley Rd, Tonbridge, Kent, TN9 1RA, Tonbridge, Storbritannien
- 01732 363637
- info@castle-cars.com
- castle-cars.com
4,8
Utmärkt
199 omdömen
Ingen aktuell inbjudningshistorik
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Excellent taxi company
Always a brilliant service.All staff are so helpful. Drivers always on time .
16 november 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Very polite and prompt
Very polite and prompt, great service , will use again
11 november 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Reliable, friendly and polite
Reliable, polite and friendly drivers. I always use Castle Cars to help get me to the train station on time
9 november 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Service was good driver on time nice…
Service was good driver on time nice bloke but dam nearly £25 for a 15 minute journey is a bit much. More expensive the a london cabbie.
Thankyou for the reply, I dont deem the review as a harsh one, I’m pointing out the cost which isnt cheaper then a London cabbie a lot of my family are london cabbies my dad is a retired one.
I do have a business and as part of that I drive to clients so I need to factor in costs of that so I know what those costs are and don’t justify £25 for 15 minute drive. And as a client in you cab I’m only paying for my journey not for the driver to get back to his next job. Anyway journey was good driver was good I’m not changing my score as the price in my opinion is to high.
7 november 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
I am not sure what your journey was, where to, or what time, but our fares are set by Tonbridge and Malling Borough Council and are on a calibrated meter.
You also have to take into account that the driver also had to drive to you, and back afterwards, possibly another 15-30 minutes in total.
We have to pay VAT on the fare, a wage to the driver and fuel at over £1.60 per litre as well as buy and maintain the car, and run an office, pay staff, clean the car, and still try and make a small profit of only around 5%.
Sorry, I dont know what business you are in, but we all have to try and make a living, and we cannot even set our own rates, consequently we last had a fare increase 18 months ago (the first in almost 5 years) before the cost of living went through the roof.
To penalise us with what is essentially a poor review, given that our average is 4.8, is a bit harsh when you admit that the service was good, on time, and you had a nice driver.
Usually one would expect to pay more for the best quality in anything else but we manage to do it at the same price as everyone else.
I would estimate that your journey was over 7 miles for that cost. A 6 mile journey in London would cost between £28-36 according to the TFL tariff. The TFL tariff is £6.77 for the first mile then 3.37 per mile against our £5.40 first mile and £2.82 per mile.
Absolutely smashed customer service…
Absolutely smashed customer service again
Terry and the gang go the extra mile and more.
Nothing is too much trouble
Can’t thank them enough ❤️
13 oktober 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Easy to book at short notice
Easy to book at short notice, friendly service.
11 oktober 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Castle Cats are always reliable
Castle Cats are always reliable. Their drivers are friendly and polite I always use them and always recommend them
11 oktober 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Excellent Castle Cars, as usual.
The usual marvellous communications, courtesy and professionalism of Castle Cars this morning. Lee was early by a little - wonderful - and got us to Ebbsfleet International in perfect time, giving us a smooth drive and friendly company.
Anthony Bales
5 oktober 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Excellent booking office
Excellent booking office - picked up phone fast and helpful finding two cars at relatively short notice. Both drivers were super punctual and alerted us of their arrival.
16 september 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
A great taxi firm
A great taxi firm. Always on time. Drivers very friendly and helpful.
14 september 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Good and reliable service
Used Castle Cars for two journeys last weekend. As usual a very reliable, friendly and reasonably priced service. They're my 'go-to' for local taxi journeys.
9 september 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Our driver was Emma
Our driver was Emma, she was collecting us from Gatwick, she called us up, give us exact directions where to meet her, and the timing was perfect, Pleasant, safe trip back to Tonbridge, first class service all round
9 september 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
As always castle cars give excellent…
As always castle cars give excellent service, fantastic drivers so friendly and they will do they upmost to fit you in and if you are early they try there best to send a car straight away, you can pay by card or cash which is handy for when you can't get to a cashpoint, cars are always spotless and clearly marked so you can spot them easily and they send you text messages so you can track them on there journey to you
29 augusti 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
As always an excellent service
As always an excellent service. Have used them for several years and they have always been efficient and friendly. Great to have updates on when they will be with you for a pickup
14 augusti 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Great service prebooked
Great service prebooked a taxi to pick up my son at night driver arrived on time and dropped off safe and sound back to me thank you driver will use again
11 augusti 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Best taxi service ever
Best taxi service ever, so kind and professional
9 augusti 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Very rude driver!
I attended a wedding on Tuesday and had a taxi booked for midnight. When the taxi arrived they called me and said that they had been here, at the venue for ‘ages’ it was 1203!
Very rude on the phone and then hung up.
When I went outside the taxi driving was again very rude to me and said he would leave me there if I didn’t get in.
Update… that is not the transcript! As the driver said… ‘hurry up I’ve been here for ages!’
Why ask for a review and when you get honest feedback re the driver, you don’t like it. That says a lot about the company to me. Also there is no transcript of the conversation when the driver spoke to me and other guests outside - this is when he was
8 augusti 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Yes our cars did arrive 5 minutes early and then at midnight when your bookings were due the drivers called to let you know that your cars were outside, in addition to the text you would have got when they arrived. Neither call was answered!
A few minutes later one of the drivers called again and this time it was answered. At no time was he rude but simply let you know that they were waiting outside.
You eventually got in the cars at 0013, almost 15 minutes late, and making those drivers late to pick up more of the guests that were due at 0015. So far we have been lucky that those guests have not left bad reviews for their taxis being late for them.
Our cars are all satellite tracked and every phone call recorded. Every booking gets a text to let them know that their car is on its way, and a link to track the car. They then get another when the car arrives to to let them know it is there.
Our other reviews make this quite clear.
We have an excellent reputation for our reliability but it does depend on customers also being on time. Our drivers are not earning while they are waiting for people that are late. Why should they suffer a financial penalty because you cannot be on time?
I have screenshot evidence of your lateness so the only person to look bad from this review is yourself. It is up to you if you leave it or remove it but all of our other reviews give a true reflection of our customer’s experience of us.
You stated in a message to me that you had "tipped the driver", yet you left a poor review saying that he had been rude to you?
Having listened to the phone call from the driver I can post a transcript of exactly what was said at 2023-08-09 00:04:38. This recording is available by email should you request it from us.
You: Hello
Driver: Hello there, its your driver from Castle Cars
You: Hello, are you outside?
Driver: Yeah, we're waiting
You: Ok no worries, we are coming out now, thank you
You then told your friends that he was outside, but did not get in the car until 00:13:45. As can be seen at no time was he rude to you!
To hear the unedited conversation please use this link: https://youtube.com/shorts/k2A9qJJ6qJo?feature=share
At no time does the driver say"‘hurry up I’ve been here for ages!"
Excellent service
Driver polite. He made sure our daughter had everything for her flight, checked with her. We knew when they were coming, efficient booking tracking and informative system. Just what you need for an emotional goodbye !
7 augusti 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Tonbridge to London Heathrow (T2)
On time arrival for airport run (LHR).
Nice clean car, friendly driver, smooth ride. Will use again.
31 juli 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
Driver was very polite and helpful.
The driver was very polite and helpful too.
It was nice that the driver Interacted with me and I wasn't sitting in Silence.
26 juli 2023
Omdöme utan inbjudan
Svar från Castle Cars Tonbridge Ltd
Thank you
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