Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp,... Se mer
They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shoppi... Se mer
I was sent a wrong item. Carsha has no real customer service. I purchased an expensive perfume from Carsha, an MFK grand soir 200ml but I received an MFK gentle fluidity gold 200ml. I contacted them w... Se mer
Företagsinformation
Skrivet av företaget
Carsha is a one-stop beauty wholesale and retail platform. Selling 2000+ branded cosmetics, skincare products and fragrances. Co-operating with 500+ international brands including Aesop, Byredo, Chanel, Clarins, Clinique, Dior, Estee Lauder, Jo Malone, Lancome, La Mer, Tom Ford, Shiseido, YSL and more.
Kontaktuppgifter
Room B8, 1/F, Block B, East Sun Industrial Building, 16 Shing Yip St, 852000, Kwun Tong, Hong Kong
- +852 57454980
- contact@carsha.co
- carsha.co
2,3
Dålig
70 omdömen
Ingen aktuell inbjudningshistorik
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My skincare routine is built by them
Honestly, Carsha has everything I need for my skincare routine, all I need is more money.
19 maj 2024
TWO FAKE SULWHASOO PRODUCTS
I have now ordered two items from Carsha and both are fake. I have contacted them with photos comparing them to products that I know to be genuine, as I purchased it directly from Sulwhasoo, and each are wrong.
They have not gotten in contact with me either. Sulwhasoo is an expensive brand and the discount was not that much less than buying it directly from Sulwhasoo either.
15th JUNE 2024 UPDATE
I have only heard back from CARSHA as I posted a one star review here. You can see their response accusing me the customer of not knowing where I order my products from. As stated I normally order directly from Korea so it should be the same product but both are clearly not correct products.
I've then been accused of well, you didn't complain when you got your first order. Well I ordered it in advance of needing it and before opening it I had put in an order for the Timetreasure Invigorating Lotion.
Upon opening the Invigorating Water, it's consistency was wrong. It also only smelled of alcohol. I know if these products are genuine or not as I've been using them for almost a decade now.
I've now subsequently ordered directly from Sulwhasoo in Korea and received the products. So comparing them to genuine products, the two products from CARSHA are FAKE.
But yet I am being blamed here and they are not willing to take responsibility for sending me fake products.
23 maj 2024
Omdöme utan inbjudan
Svar från Carsha Global Trading
Hello Mel,
We appreciate the feedback regarding your recent purchases from Carsha. We take allegations of counterfeit products seriously and strive to maintain the authenticity of all our items.
We acknowledge that you reordered the product on May 1st after your first order on March 28th, suggesting that your initial experience may not have been conclusive or definitive in identifying any potential discrepancies. This not only underscores the complexity of assessing product authenticity but also prompts us to question the consistency of your experience and the basis of your comparison.
While we have examined the photos you provided for comparison, it's essential to clarify that Sulwhasoo manufactures different versions of its products. Our Sulwhasoo products were sourced from Korean duty-free stores, ensuring their legitimacy. If you did not purchase your other Sulwhasoo product from the Asian market, it is likely that you've been using another version of the same product.
We stand behind the authenticity of our products and are committed to addressing any concerns promptly. However, without further information about the origin of the products you used for comparison, it's challenging to validate your claims definitively.
Please feel free to reach out to our customer service team directly with any additional details or concerns you may have. We value your feedback.
Best regards,
Sarah
Carsha Customer Service Team
I think i have been scammed as i placed…
I think i have been scammed as i placed order early april its now 22 may and i havnt heard anything
22 april 2024
Omdöme utan inbjudan
Svar från Carsha Global Trading
Hello Jane,
We couldn't locate any orders placed under the name Jane in early April. However, we're here to assist you further.
In our efforts to assist you, we attempted to reach out via Trustpilot to gather more information about your experience. Unfortunately, we did not receive a response.
We remain committed to resolving any concerns you may have regarding your order. Please feel free to contact us directly with any further details or questions you may have. Your satisfaction is important to us, and we're dedicated to ensuring a positive shopping experience at Carsha.
Best regards,
Sarah
Carsha Customer Service Team
The perfume I received is fake.
The perfume I received is fake. I purchased the perfume from saksfifth avenue to compare. The fragrance i received from Carsha box looks of lesser quality and the fragrance itself smells like rubbing alcohol primarily.
I emailed the company and they never replied but they will refute and flag my negative review here. Very suspect.
23 april 2024
Omdöme utan inbjudan
Svar från Carsha Global Trading
We appreciate your feedback. As a company, we take the authenticity of our products very seriously. While we source many of our perfumes from trusted vendors, including Korea duty-free stores, we understand your concerns. We kindly ask that if you believe the product you received is not genuine, please provide any evidence you have to support your claim. Without such evidence, we must clarify that labeling our products as "fake" without proof is misleading. We're here to address any issues and ensure your satisfaction, so please don't hesitate to reach out with further details.
I'd give you a 10/10 because you sell…
I'd give you a 10/10 because you sell real products. God knows how many small biz are selling fakes, but I'm glad Carsha isn't one of them.
5 mars 2024
For some reason
For some reason, they got me the wrong color, but I am happy with how they resolved the issue quickly.
1 mars 2024
Thank you for your products
Thank you for your products. The La Mer cream texture is very thick and moisturizing, I think I have fewer wrinkles since I started to use it.
1 mars 2024
Can't do business
why can't you lower the price when I buy this many? I'm an Amazon seller and I can place a US$10000+ order every month but you guys screwed it.
1 mars 2024
Svar från Carsha Global Trading
Thank you for sharing your concerns. We appreciate your interest in purchasing from us and value your business as an Amazon seller. Our wholesale manager works diligently to offer competitive pricing to all our customers. While we strive to accommodate requests for lower prices, some products may already be priced at their best possible rate. Rest assured, we always aim to provide the best value for our products whenever feasible. If you have any further inquiries or specific pricing concerns, please feel free to contact your wholesale manager directly, and they'll be happy to assist you.
Thanks for accommodating my special…
Thanks for accommodating my special packing needs and I'll place a new order soon.
22 februari 2024
Carsha is good
Ordered from Carsha and couldn't be happier! Thanks a lot for wrapping every single product in bubble wrap, and indeed none of the glass bottles were broken!👍🏼👍🏼👍🏼
18 februari 2024
Terrible
I spent £1500-£2000 for 2 wholesale order in jan. i was told that the orders will get shipped before the lunar new year holidays however its 15 feb and they still havent processed the delivery. the customer service is useless.
the order number is 5343782961175 and 5339076362263
15 februari 2024
Omdöme utan inbjudan
Svar från Carsha Global Trading
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your orders. We understand the frustration this may have caused, especially given the importance of timely delivery for wholesale orders. After checking our system, we're glad to learn that your orders have now been delivered.
We're committed to improving our service and ensuring that situations like this are addressed promptly in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We appreciate your patience and understanding.
My customers love the beauty products I…
My customers love the beauty products I ordered from Carsha so much that I will need to reorder a batch in a while.
15 januari 2024
Very nice korean skincare
16 januari 2024
Carsha failed to ship my product out…
Carsha failed to ship my product out when I was in HK for only a couple of days, the good thing is they redirected my package to my US address (no charge), so I think their services are pretty good.
7 januari 2024
Carsha has so much I wanna buy..
Carsha has so much I wanna buy... My wishlist is growing. Someone, please stop me. hahaha
2 januari 2024
Just discovered this store
Just discovered this store, and now it's my go-to for makeup 😍
5 januari 2024
I'm not impressed!
They sent me the wrong smell! I didn't have the right scent for my promotion party. Not impressed.
4 januari 2024
Svar från Carsha Global Trading
Dear Jerold,
We sincerely apologize for the inconvenience you experienced with your recent order. We understand how crucial it is to have the right scent for your promotion party, and we regret that you received the wrong product initially.
To rectify this situation, we have promptly reshipped the correct product to you, which was delivered on 23 Jan 2024. If you have any further questions or concerns, please do not hesitate to reach out to us. Our customer support team is here to assist you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Sarah
Carsha Customer Service Team
Legit but don’t expect communication
Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared in front of my doorstep. The tracking number wasn’t even appearing in any database. Took a little over a month for item to arrive.
8 december 2023
Omdöme utan inbjudan
Svar från Carsha Global Trading
Hi Alik, we appreciate your feedback. We understand the concerns raised, and we'd like to assure you that we take this seriously. According to the tracking code provided earlier, the perfume has been successfully delivered to LAKEHURST, NJ 08733. It was picked up at the Post Office, and the recipient's name, as signed, is R KROMINA. We apologize for any confusion and appreciate your patience. If you have further questions or concerns, please feel free to reach out to our customer support. Thank you.
Regards,
Sarah
Customer Service Team
Really wish I'd read these reviews...
Really wish I'd read these reviews before purchasing from this company. Ordered some The Ordinary products that I haven't been able to source in NZ recently - the packaging looks correct but the product is the wrong consistency and smell. Pretty sure it's a knock-off.
19 februari 2023
Svar från Carsha Global Trading
Hello Melanie,
Thank you for leaving a review.
We are here to follow up on your issue. We apologize for the disappointing experiences you had on our website. We only source from reliable distributors and sources, it would be wonderful if you could email us and show us the photos of the products you've purchased. Your satisfaction is our priority.
Thank you!
Best regards from Carsha.
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