Carsa - Bolton Omdömen 

Very slow service, was took 4 hours from arrival to driving out the garage with the new car. Dont expect any sort of negation either; and part ex is the worse rate ive been offered! I ended up selling my old car to we buy any car approx 5 mins away from the garage.

If I didn’t fall in love with the car for sale, I personally wouldn’t buy from there.

However, after under 24 hours of owning my new car, I have found a large issue with it (hybrid car but the car won’t charge!!), I contacted them straight away and 2 days have past and I still haven’t heard back. Having read previous reviews on aftercare, I’m not holding my breath…

Really happy with the service I received from Jonathan k when buying my new car. He was friendly, helpful and professional throughout the whole process and made everything really straightforward and stress-free.

He took the time to answer all my questions, explained everything clearly and never made me feel pressured into making a decision. The whole experience was smooth from start to finish.

Would definitely recommend Jonathan k to anyone looking for a new car. Thanks again for all your help — really pleased with my new car! 🚗😊

Thanks to Mez and Ibby. I got a great car at a decent price, no pressure tactics, test drive for as long as I wanted at short notice, and good all round service.

I dont usually reciew companies but ive received absolutely awful service from the Carsa Bolton Branch. I bought a car in May and since then, had a load of problems with contact and getting things sorted. First it took me months to get a refund for a holding fee (several emails and calls to which only the Bolton Branch could solve but were terrible at responding). I also part exchanged a car which now im receiving fines for not taxing. Again, no communication, even with their staff emailing Bolton Branch with Urgent subject fields. More than happy to sell you a car and take your money but save the headache and avoid because the aftercare is non existant. I had to log a complaint which again, they wont acknowledge so will be seeking the ombudsman after 8 weeks due to the messing around.

Literally the worst company I have ever had the displeasure of dealing with.

1. Reserved a car at the Bolton branch. Arrived at the Car “showroom” which is more a like a nightclub with a load of young lads on iPads. Zero personality or sales/people skills.
2. No idea I was even coming. Took him 20 minutes just to find the car
3. Car was a shed. Flat tyre. No charge (despite them knowing I was coming to collect) and generally awful condition. Not of it mentioned beforehand.
4. Tried to rip me off for my part ex. Lowballing me by a further £900 vs the original low offer. No reason or rationale. Obviously walked away.
5. No refund for the £39 reserve fee. Had to chase repeatedly. Still not had it.
6. Against my better judgment gave them a second chance on a different car. Paid for reserve and collect.
7. Called by them 45 minutes before collecting to be informed (again by someone with zero personality or people skills) that the car was still 400 miles away despite being promised repeatedly it would be delivered the day before

Cheap cars for a reason. Garbage condition and service is absolutely non-existent. Just an absolute joke of an organisation.

Ibby made the process smooth and reliable and helped me take the car home same day and did everything he could to ensure this and was friendly and helpful

I purchased a 2022 Skoda Enyaq from Carsa in July 2026. After taking the car home I discovered factory fitted features not listed by Carsa and not working correctly, as I became suspicious and Carsa would not help I paid for an independent professional inspection by a Skoda main dealer which revealed multiple severe, undisclosed issues with the car:

- Pre-existing rear collision damage that had been concealed by replacing the bumper
- A fault with the high-voltage charging system.
- Significant suspension defects.

Due to these critical defects rendering the vehicle unroadworthy and unsafe, I formerly exercised my legal right under the Consumer Rights Act to reject the vehicle within the 30-day statutory window. The post-sale process was very stressful, time consuming and difficult. 

Carsa initially refused the rejection on the grounds that the Skoda inspection report was false and listing non-existing faults in an attempt to upsell parts and labour. On threat of legal action they changed their position and said the Skoda report was not admissible as legal evidence. When I refused to back down and insisted I would pursue a fast track legal claim they backed down and accepted the rejection.

Several weeks later I got all my money back, including out of pocket expenses for cancelling car insurance and travel costs for returning the faulty vehicle to Carsa.

Additional concerns: less than a month prior to purchase Carsa did an MOT and service, the MOT was completely clear. The Skoda mechanic said that the condition of the front suspension was such that it might not pass an MOT and should at least be an advisory.

Carsa were unable to tell me what items had been undertaken on the service, Skoda inspection advised that Pollen filter required changing, brake fluid needing replacing and rear brakes required a service. 

Even minor issues, listed on their website such as: Reset service lights (No, mine was active saying service required), Tyres are inflated (No, I checked before test driving and all tyres were below recommended pressure), Washer fluid topped up (No, it ran out on the first drive home)

Takeaway for Potential Buyers: Do not trust their service and MOT. While the issue was eventually settled, the lack of thorough pre-sale vehicle checks and the friction experienced when invoking clear statutory rights make it impossible to recommend purchasing from Carsa.

Exercise caution and do not purchase a car from Carsa, the prices are too good to be true.

Good sales man and collection

DON’T BUY A CAR FROM CARSA —IF U WANT TO SAVE YOUR MONEY, SAVE YOUR TIME, SAVE YOUR MENTAL HEALTH.

I bought a BMW 3 Series 2020 from Carsa and started having problems almost immediately. The car developed an oil leak soon after I bought it.

Carsa took the car back and kept it for around 5 days for repairs. I was told the problem had been fixed, but as soon as I got the car home, the oil started leaking again and the car also started producing smoke. In fact, the condition seemed worse than before the repair.

I raised a complaint more than 2 weeks ago, but I still haven’t received a proper phone call or email from Carsa. Whenever I call, I only get an automated message saying that their team is working on my issue, and then the call ends.

I have also been to the repair centre 2–3 times trying to get this sorted.

I have owned this car for around a month, but I have barely been able to use it. My BMW is just sitting at home because of these problems.

The situation became so bad that I had no choice but to spend another £3,000 on a different car just so I could travel to and from work.

Buying a car should not cause this much stress, wasted time and extra expense. I am extremely disappointed with the after-sales service and the way my complaint has been handled.

Based on my personal experience, I would not recommend Carsa

Ibby was a Great help both times of visiting, made the sale stress free

Lovely and helpful staff. Price was cheaper than other places we had looked at so very competitive price.

Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..

Really good service when picking up my car last week.

Ibby was very helpful. Kept me up to date whilst everything was being processed. 10/10 recommend 👌

I had a wonderful experience buying from Carsa They were patient, answered all my questions without any high-pressure sales talk, and made the whole transaction quick and smooth.

Amin and guys at the Bolton branch made purchasing the car really easy. The car was delivered as promised and I’m really happy with the result

Great people to deal with and very helpful. Special mention to Amin at Bolton branch, a good guy.

Had to wait a short while to be seen to when I arrived, but to be fair I was late for my appointment and I was greeted and offered a seat and a coffee while I waited. Had booked a test drive in a car that had to be brought from another site and the car was ready and waiting for me. I later bought it for a price I was happy with and salesman Jonathan was friendly, helpful, thorough and efficient throughout, despite being busy with other clients at the same time. He did his job and explained all the optional extras and gave figures to compare, but wasn't pushy when I refused them. Overall happy with the experience and good service (although it took a little longer than expected), and hope the car is as good as it seems!

We made a reservation with carsa bolton ,then we changed our minds over the car we were to view ,we called upto to cancel ,3 weeks later after numerous emails calls ,with no reply ,I've eventually got through to someone ,then to be told no refund as I didn't test drive the car ,it doesn't state this when making the reservation

I choose carsa because of the carsa is a reputed company but I went to Bolton branch last Monday for pick up my Toyota rav4 LO21LNG 24/08/2006. I selected the car is rav4. But after I saw the car AT Bolton the car windscreen is a big chip and one tyre nearly under limit and in side the car no floor mat and I told them but they are three person all are trying to sell me William products and they don’t listen what I’m I saying about missing in the car and end of the time I told them If you not repair windscreen I don’t want to buy car then one of the senior person trying to contact head office to repair windscreen and he told me manager agreed to repair windscreen. Then he told me take the car with you and our manager will arrange for repair the windscreen at your house. Last two days I trying to contact with head office but no one pick up my phone.
Your website says all vehicles are on under comprehensive vehicle inspection but it’s practically not true.